CarTrawler Reviews 69,799

We had no problem but I think you should make it possible for these employees qu’une deuxième personne soit présente. Claudia c’est occupé de moi mais l’italien je me débrouille mais tout n’est pas t... See more

Good car, price was OK, return process and shuttle very efficient. However, pickup not easy if you don't know their system - airport shuttles shared with another brand, not explained or easy to find... See more

I booked this vehicle through AA. Used points. Vehicle was too small to accommodate others who would also be arriving at same period. Trying to change to a larger vehicle was impossible since you all... See more

Car trawler great wiber less so, beware if turning up after 11 as you will get charged 40 euros for lateness which may mean it's better/ as economical to order you car to collect at the airport. As... See more

I had a wonderful experience renting a car at Sixt DFW airport rental shop. The staff Mr. Jesus who assisted me was incredibly helpful and attentive. From the moment I arrived, they made sure I had al... See more

Good quality car and Goldcar was easy to locate at Malaga Airport. The pick-up and return process was straightforward and efficient. A deposit is required at pick-up and must be paid with a credit car... See more

Very good support over the phone on car reschedule caused by delayed connecting flight. There could be a phone number (VoIP box) per originating country of the customer to make calls a bit cheaper. We... See more

The gentleman at the U-save rental desk was young but very helpful and informative. He also met us on our return, checked our vehicle immediately, and took delivery. I was very pleased with the entire... See more

Enterprise did everything that they could to accommodate our reservation. there we not enough cars when we arrived so waited a bit, they upgraded us the next level, car was new very clean and exactly... See more

Friendly helpful knowledgeable employee on duty. However the first person he served did not have a booking. This caused myself & another customer who had bookings to wait over an hr to collect our v... See more

Well spoken English by the pick up staff. Car wasn't a Qashqai that we ordered well in advance, but they never are, however car was probably as good (a new BYD Seal Hydrid). Collection point was easy... See more

No queue at check in and all details entered online prior to travel. Staff member was courteous and helpful and whole matter took very little time. Car had some damage to bodywork but staff member e-m... See more

Easy rental and pickup. We were not informed ahead of time that rear passenger bumper was damaged. We were aided by the drop off attendant however, to provide guidance regarding that. The car was sati... See more

My experience of this experience was of a mystic self-transcendence, an overwhelming happiness or maybe more relatable, a certain explosive joyful excitement. The war seats! The smooth four wheel driv... See more

Peter was amazing at making us feel well at home. Asked where we are heading. After telling him he gave us some amazing recommendations to see along the way. Absolute 10/10 experience renting from th... See more

Zelfde als andere klachten. Je boekt via easyjet en bij Elpaso word je opgelicht met €20,- extra per dag, omdat niet je volledige naam op je cc staat en ze daardoor zogenaamd de deposit er niet af k... See more

The staff at Enterprise Marbella were ever so helpful, spoke very good English, did everything they could for us. Trainee was also very good. Car was better than we expected. Efficient collection a... See more

The car itself was exceptional, only had 900 miles on it. All mod cons. Felt safe compared to previous cars we've hired at local level. It was extremely good vfm 1/2 to 2/3 cheaper than within the vil... See more

Easy process from booking to collection. Lovely car & prompt service at the airport. Returning the car was a bit tricky as the instructions were to return to collection point & then when we got the... See more

Update Nov, 19th: I received confirmation from AMEX that your local partner surprice is an AMEX member and would have been able to place the deposit. Your partner is no longer mentioning the credit... See more

Booked a XXL van to dxb airport. It says 10 bags during booking but once i received confirmation it says 5 bags and 5 small handbags. This wont work for me. I cancelled immediately. Contacted support,... See more

Hired a car through Tui though they are intermendarys and do not want to know when anything goes wrong....paid upfront over £450, supposed to be delivered to hotel then they change the goal posts and... See more

Booked a rental via CarTrawler (through Swiss), and my wife was denied the car despite having pre-paid, simply because she couldn’t recall the PIN for her physical credit card. Apple Pay or other di... See more

If you want to ruin your trip — rent here. We showed up with a fully paid reservation, but my husband was refused the car because of his Ukrainian driver’s license — which is internationally... See more

Awful customer service, rude staff at the call centre and car did not turn up for airport pick up. I booked a car and it was cancelled with no notice and since then the customer service has been beyon... See more

Hertz Palma airport car collection desk service was the worst we have experienced. We waited 60 minutes to be seen. Nobody could tell us where we were in the queue. Everyone waiting were getting annoy... See more

Warning for this company! We got a much smaller car than paid for at Milan airport and could not choose to get our money back at the counter. Afterwards, they claim a minivan and a small streetcar can... See more

EVEN 1 STAR IS TOO GENEROUS FOR THESE SCAMMERS! This company lies and deceives to get higher commissions, please, please please...if you're booking a hire car for holiday...BOOK DIRECT. These bandits... See more

Booked airport transfer through TAP Portugal for airport pickup at Porto. CarTrawler is the provider. TAP cancel the flight at 12 hours notice, and the whole thing falls apart. There are 3 laye... See more

Booked car hire in France (via EasyJet). Paid the full advertised car hire price. A month after returning home, we were charged more that the hire cost again. Some was fuel which is accepted however... See more

We just passed the six month anniversary of waiting to get our refund for not getting the promised hire car. Plus nothing for the extra £300 to book a different car. We were promised a refund after p... See more

Booked a car via Vueling’s website, clearly branded “Vueling Car Hire / CarTrawler by Vueling.” My flight was delayed two hours - I maintained everyone fully informed of the delay and car trawler said... See more

I booked through them a car at AERCAR. In no communication mails it was clearly stated that a license of three years was required. I showed up in person at AERCAR, they refused business, told me to a... See more

Reserved a car via this, but they have very surprising (old) policies; for instance to cancel they would take 100eur. but got than negotiated. They accept bookings with cards that are not finally acc... See more

Had to wait 10/15 minutes for shuttle bus at airport. Not good start. At rental desk lot of pressure to buy expensive additional insurance but definitely not required as mine was gold standard A... See more

Booked a transfer service from Cancun airport to our hotel. No one was there to pick us up. Our flight was a bit late but in the reservation included one hour waiting time in case delayed flight. No o... See more

Easy to book with them but beware they are not helpful in resolving issues between their customers and their agents. I was defrauded of 4000€ by europcar and despite providing proof of not having occ... See more

Despite booking and payment, the driver wasn't at the meeting point. Cartrawler doesn't check arrival times, despite the flight number. Now they've even informed me that I've canceled the paid order,... See more

Never had any problems from start to finish. I even changed the car I was renting from manual to automatic a few days before I was travelling, process was so easy and even cheaper than I originally bo... See more

Overall no issues with the car other than a stain on the back seat from a previous rental. As well, more staff at both the desk and kiosk would be beneficial as when a flight lands it is extremely bus... See more

SCAMMERS PRETENDING TO BE JET2.COM - BEWARE!!! Message from Customer Care Ref: 03031542, ES846904090 [ thread::8VoQEfO-d0CK64ge5js1I1s:: ] CarTrawler Customer Care Booking Ref: ES846904090 C... See more

The service provided by Guerin/Enterprise was very poor. We were given a defective car. I only noticed the damage on the highway; the underbody was damaged. This damage was not visible during the visu... See more

Once we reached the desk, the staff member was brilliant. Very friendly and a good introduction to Mallorca. The car was very good all round and instructions were clear and easy to follow. Very easy a... See more

I do not recommend this company – stay away! Once we arrived at the destination, they didn’t provide us with a car. On top of that, they forced us to get new car for higher price and niw they do no... See more

Ordered our vehicle for 9 people from Sixt via the Jet2 website for collection at Alicante airport. Competitive prices. Given a VW Caravelle which was ideal. Hired 3 car seats too which were all ISO f... See more