Conrad Electronic SE Reviews 15,637

After placing order, the item went off the shelf and was claimed status: Delivery after stock. OK... I get mail that the item will be available in KW5.... After 2 more weeks from that (from KW5), I wrote to their support, and got response that item will be in stock in KW12 (Probably).... bassically item ordered in November 2025., would be, MAYBE, delivered in March 2026. Canceled my order and waiting for refund. If you don't have an item on your stock.... please remove it from your store and put status unavailable.... not for customers to wait 5 months.... P.S. They are still selling that exact item with delayed delivery....

Private costumer experience.

Bought 2 GPU's, 09.01.26, also got a confirmation E-mail with delivery date, paid in full upfront, 7 in stock after i ordered and had a Coupon.

Checked the Delivery schedule on 12.01.26, order got cancelled, no notification, no email; nothing.

Contacted Support, after getting interrogated by chat bot i get connected to an Agent who greets me with: "your article xxxxxxxx is sold out."

No Hello, good day, sorry nothing.

Asked why I didn't get informed and what are the options now as the Coupon isn't valid any more.

Agents Answer:"your article xxxxxxxx is sold out."

i assured the Agent that i read and understood her statement, but looking for a solution, as i got a Order Confirmation, Delivery date and paid for it.

45min with no interaction from the Agent, i get told that a "technician" contacts me via email.

3hours later i get a Notified the money got returned.
13.01.26 the "technician" contacted me, it was the same Agent from the live chat.

Email contents:

Thank you for your email.

We regret to inform you that the item you requested/ordered, item number xxxxxxx, is already sold out.

If you have already paid in advance, we will process your refund shortly.

We hope you will continue to place your trust in us in the future.

If you have any further questions or requests, please do not hesitate to contact us.

Absolute shipwreck of a Costumer Service.

P.S.: hello Conrad-Team that is your standard procedure, to post and reply with cookie cutter answer pretending to care.

I had contacted this email already, as I looked for any solution and contact point.

That's how I found thousands of other reviews that discribe the same procedure I experienced.

So sincerely I hope the reports help to inform other ppl to never become a "customer"

Not my best regards

Terrible service, no laptop delivery even though customer serivice told me it will be coming.

I ordered an AMD Ryzen 7 9800X3D on December 10th. Despite contacting support multiple times to check on the shipping status, I never received a reply. After a full week of waiting, they simply cancelled my order on the 17th without providing any explanation. This was a complete waste of time.

Impossibly difficult to deal with. Website states they have stock, sales personnel indicate that they dont have the stock and when you query further they come back and confirm the stock and give you an invoice to pay upfront. We waited for weeks for the package to show up and when it did - it was an empty box. Complete Scam - avoid. This company is a disgrace to Germany

My advice: shop somewhere else. I ordered an urgently needed item as a company, and was told during checkout I could use invoice payment. Checked some days later, only to see that it had gotten switched to pre-payment via bank... with zero email notifications sent to me. I paid via bank immediately, using an instant bank transfer. And sent them a customer support inquiry. Now almost 10 days later the order has not moved at all, and I have no reply from their customer service. Seems impossible to reach them.

I ordered a PNY RTX 5060 Ti 16 GB GPU with 5 years of warranty extension.
The product arrived in 1-2 days, the warranty in an email immediately.
Everything went well.
Absolutely recommended!

Invoice 9779749457. Would rate zero stars. Would suggest to avoid and strongly recommend to buy elsewhere.

Selling thing has no stock. Taking money sending order confirmation emails.
Two weeks later canceling order as no stock.
Absolutly joke, time wasters

Conrad is one of the few online electronics stores that still offers customers the opportunity to save money through corporate benefits or student discounts. Even on the latest products!

Unfortunately, even very expensive goods are not packaged properly. My iPhone 17 Pro was packaged without any padding. For a €1,300 product, I expect more careful handling.

Good selection of items, pricing is fair. For more niche categories, the selection can be limited but overall their selection of items is solid. Shipping is done fast and items often arrive earlier than indicated.

Bad company ordered mobile aircon unit waited 10 days for it to arrive, it arrived and was totally wrong one delivered!! Tried contacting them by phone, phone number doesn't work and they do not answer emails. STAY AWAY FROM THIS COMPANY!!@

Worst company!
Never again!

RE: Order number: 2014037905

Still waiting for a response.

It's been 5 days since my first review, and this company still hasn't had the courtesy to reply to my issue with my missing order. They gave a quick response to my first negative review (to give other readers the impression they take their customers issues seriously), and I sent the requested information to the provided email address, only to get a snooty reply saying, 'We don't deal with this - we'll pass it on to the right person' And then they have the cheek to tell me to be patient!

5 Days later, still no reply and still no refund. If this is how they treat business customers, god help smaller customers.

I've reported the company to the payment processor and await confirmation of a chargeback.

If you want to receive the goods you paid for, use another company.

I bought a Leica Microscope on 03.03.25 for professional working purposes, first on, the website informed that they have it stock, later I had to call them, to ask what actually happened, no e-mail about sorry nor estimate delivery date for it. Last week I called them, they made it sure to me that I would get it by this week. Yesterday a huge surprise they have sent me the microscope without the ocular's!
after emails exchange IT WAS THE RIGHT ITEM, but please change the picture to one with no oculars!!! And write about the oculars with CAPITAL LETTERS ON YOUR WEBSITE, perhaps even on the beginning of your product description!

I'm very disappointed! it looks to me as an unserious business model to bait the client to buy and pay, after that, they order it from the manufacturer to ship it to you. We are talking about an almost 3.000 euros product!

Without to mention that I returned immediately something to them that I bought together with the microscope and until now I haven't seen any refund yet, the good returns happened longer then 10 days ago!!!
Really unpleasant experience trying to buy local, help the economy on your country and look what you get! bla bla bla!!!!!!

By the way, I already reported my case last night per email and today per phone around 8am! I‘m supposed to get a callback from your company! So far not even a sign from any worker! 12:04 pm
Is this really your business model???

Decent store catering to both hobbyists and professionals. Wide selection and fair prices

pretty solid selection, especially if you're after professional-grade gear. The prices are fair, which is nice, but I found that some of the more niche items were a bit hard to come by. If you’re looking for something specific, you might have to dig a bit or settle for an alternative. It’s a decent place, but I wish their stock was a little more consistent. I’d say it’s worth a visit, though, especially if you’re in the market for reliable tech.

Easy to get on the web site and have parts delivered quickly, thank you.

Here, I always finding what I'm looking for, from the latest components to unique accessories. The only downside is that some prices can be a bit steeper compared to others. anyway, the quality is typically great, so it’s often worth it to pay more to a better qualities :)
Overall, I'm really pleased with my experiences at Conrad. If you're hunting for reliable tech gear, I definitely recommend