DHL Express Danmark Reviews 42,342

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the speed and accuracy of the delivery service. Many consumers highlight that the staff is friendly and polite. Furthermore, reviewers underline the frequent and detailed tracking updates, which provide transparency throughout the delivery. A number of consumers appreciate the option to redirect delivery to a nearby parcel shop or choose a pickup point. However, opinions on the delivery and service are mixed. Some consumers have reported issues such as delays, packages being delivered to the wrong address or pick-up point, and drivers not following delivery instructions. A few reviewers have also mentioned difficulties with customs clearance and communication with customer service.

Based on these reviews

Rated 4 out of 5 stars

Swift and delivery ahead of time. Thats just perfect. The driver was friendly and polite To receive a 5 star rating, I would prefer to clear customs in a more direct move instead of having to wait for... See more

Company replied

Rated 4 out of 5 stars

I would like to be able to access an overview of your pick-up times in different areas, so that I can order a pick up at our service providers without having to call your customer service. Also, when... See more

Company replied

Rated 4 out of 5 stars

Fast and no problems, packes was in good shape even it was soft and a bit delicate. I requested to have the package delivered to my front door which have a overhang in case of rain but it was deliver... See more

Company replied

Rated 5 out of 5 stars

was genuinely impressed by DHL’s service. They delivered a package to my door from Italy faster than it would’ve been possible to drive the route myself – and that’s saying something! Ev... See more

Company replied

Rated 5 out of 5 stars

Blows the competition completely out of the water!!! DHL has always delivered on the promised date or before the deadline. Their digital service which I almost use on every delivery for switching drop... See more

Company replied

Rated 5 out of 5 stars

When DHL says express, it means express. I had two orders coming from Cypres. One of them was standard delivery the other express. The standard took 10 days. Express took 2 days. Ordered wednesday, de... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly, the delivery spot handed out the goods swiftly. Txt and email alerts are relevant and arrive timely. DHL's pickup hotspots network in Copenhagen area, that which I know of be... See more

Company replied

Rated 5 out of 5 stars

The package was shipped flown across the North Sea in two days. From i payed the toll fees, it took only two hours to be delivered. When i wasn't home, they sent it straight to the nearest pickup loc... See more

Company replied

Rated 5 out of 5 stars

I am 100% satisfied with DHL. They are able to call me up if they deliver something to my home ( the door phone is never working so I need a phone call) and the option of changing delivery place is a... See more

Company replied

Rated 1 out of 5 stars

As usual the guy didn’t come to my address and he was so lazy that deliver my package at the pakkeshop, I payed for deliver at home, the complain will be extended to the shop where I purchased to find... See more

Company replied

Rated 5 out of 5 stars

The last two times i got a packet delivered by DHL , the carrier was very sweet , smiling and polite , and came " early " with my packages ( it was the same carrier ) , so i didn't have to wait the wh... See more

Company replied

Rated 1 out of 5 stars

The worst experience, I ordered in US website the 13th januaryjanuary, it was carried the 16 and on flight the 20... Arrived at Coppenhaguen the wednesday 21st January to be carried and delivered to F... See more

Company replied

Rated 5 out of 5 stars

Very fast and easy. Ordered a parcel in England sunday evening - arrived in Denmark tuesday morning. DHL also handled customs. Could redirect to a nearby parcel shop as I would not be at home.

Company replied

Rated 3 out of 5 stars

They need to have a mobil Call system to the costumer receiver - when they arrive! Because they often do not look for door code number on the doorbell system!? They just have by paste/type in the Your... See more

Company replied

Rated 1 out of 5 stars

How can you tell that the parcel will be delivered at home address ( I’m working from home) . The parcel is delivered at a pick up place instead. After I receive an info that the parcel has been deliv... See more

Company replied

Rated 5 out of 5 stars

The delivery was so fast, I put in my order Monday morning and it was here Tuesday 😍 The are sooooo good at giving updates, I was worried before ordering but they really really surprised me ❤️❤️

Company replied

Rated 5 out of 5 stars

DHL always deliver on time (or better), and I always get a bit more happy when I can choose DHL for delivery when shopping on the internet. Keep up the good work.

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Incredible service! My package arrived in Denmark in just 20 hours. The DHL driver even waited 10 minutes for me to get home. Excellent delivery – highly recommended!

Company replied

Rated 2 out of 5 stars

I got a call from delivery people, they were not speaking propper english and just hang on me. I assumed it was them, left my work (thankfully I work nearby) and saw that my parcel was given to a pe... See more

Company replied

Rated 1 out of 5 stars

Warning to anyone thinking of using DHL for fast or reliable postal services. I sent a set of my house keys via DHL using a service that stated delivery would take 2–3 business days. It has now b... See more

Company replied

Rated 1 out of 5 stars

I had paid for express home delivery. I was tracking the delivery. 2 drops prior to mine I suddenly recieved a text stating that they had been to my house, nobody at home and I know had to pick it up... See more

Company replied

Rated 1 out of 5 stars

They are rough with handling the package, mine got delivered with box broken. Content was not damaged. The delivery person was not a le to speak any other language then English, he Knock on the door... See more

Company replied

Rated 1 out of 5 stars

I needed information about this shipment, but it was impossible to get in touch with a living person. No phone number, only a formular were I would get an answer within 2 - 3 working days. That has n... See more

Company replied

Rated 1 out of 5 stars

You had my parcel for more than a week but were somehow not able to deliver it to me. When I asked if I could pick it up myself, you couldn’t help me. You ended up delivering it to me two days after I... See more

Company replied

Rated 1 out of 5 stars

Driver didn't bother to stop at our home, though we paid for home delivery. I got a text from DHL that the package was "coming later in the day", so I waited for its arrival. Later, I received this... See more

Company replied

Rated 2 out of 5 stars

Not much ‘express’ about this delivery. First ETA was Monday, but delivery was Wednesday. Most annoying was the lack of status updates on the tracker.

Company replied

Rated 1 out of 5 stars

I waited all day for the delivery and called the service center. Half an hour later get an sms that they try delivery and I was not home. They did not ring the door bell at all. Simply not a service... See more

Company replied

Rated 1 out of 5 stars

seems to pawn off there delivers to another delivery service that i dont trust so much and refuse to deliver to the closest pakkage shop, or just bring it to my house when... See more

Company replied

Rated 1 out of 5 stars

Payed for express delivery and registered they could put the package on my doorstep. So really pissed since I got a message that I weren’t home so the package couldn’t be delivered since I actually WE... See more

Company replied

Rated 1 out of 5 stars

Crazy that I just get a message saying the delivery would come sometime during the day. When calling customer service to understand an estimated time they were not able to tell at all. Total disres... See more

Company replied

Rated 1 out of 5 stars

You wrote on a text message that DHL would be arrigeing within hours. Two people were at home to be sure we got the parcel. Suddenly we got a text message that "we have tried to deliver, you were n... See more

Company replied

Rated 2 out of 5 stars

You delivered the package at the wrong Kiosk eventhough you asked me for a delivery drop address. This Kiosk had very limited opening hours which meant I did not manage to pick up the package in time.... See more

Company replied

Rated 2 out of 5 stars

Your courier did not find out how to deliver the package to my building. This is generally not an issue, so I don't see what went wrong. Instead I had to organise the package be dropped off at a pic... See more

Company replied

Rated 1 out of 5 stars

Never there when we urgently need you, we call, what we get, an outgoing message, busy, we don't know if we are 10 or number 10000 in the line... I think DHL is out of pace in terms of call intelligen... See more

Company replied

Rated 1 out of 5 stars

Extremely bad service, delivery man claiming wrong address and could not deliver which is not true. Parcel delivered at pick up shop miles away from my address.

Company replied

Rated 1 out of 5 stars

I did not get the delivery I paid for. I waited all morning for the package to be delivered and I even chosed the option “leave a safe place” so I could make shure that the package would arrive at my... See more

Company replied

Rated 1 out of 5 stars

Absolute disaster- 2 times my package couldn’t be found.! The system they have on that place where my should be at could not find my tracking number. I am angry because it’s every single time it’s go... See more

Company replied

Rated 1 out of 5 stars

It is not the first time that they are delivering my package to the wrong address.. actually is the third time but this time is the worst of all.. I contacted them and they said they were going to sen... See more

Company replied

Rated 1 out of 5 stars

THENEWKITS bruger DHL som syndebuk DHL CH49704178DE beskriv gerne forløb. Hello Jannik, I understand your continued concern regarding the shipping method for your order 71095... See more

Company replied

Rated 1 out of 5 stars

I had terrible experience with DHL express where I paid 50 eur for delivery of 200g envelope and delivery was supposed to happen with 1-2 business days. Shipment was stopped for 2 days and nobody... See more

Company replied

Rated 1 out of 5 stars

You adviced me that you would deliver at my address Friday. You came Thursday, but as I expected you Friday, I wasn't home. You then delivered the package a couple of km away, which was a problem for... See more

Company replied

Rated 1 out of 5 stars

The employee knocked on my door just once, and I heard him leave as I was going down the stairs. I ran after the car, but to no avail. I saw on the app that the delivery had failed because no one was... See more

Company replied

Rated 1 out of 5 stars

I sent a package. Paid. Gave all info asked for. When it arrived in Serbia they again asked (the receiver) for all info i had already given.  I dont know the logic in asking the recipient as they do... See more

Company replied

Rated 2 out of 5 stars

1. i move my parcels to parcelsshop nearby, because the arrivel date- i wasn¨t home. But they delived one day before. 2 but then i had to go to different shops to get them..

Company replied

Rated 1 out of 5 stars

The worst of delivery companies! 3 out of 4 times they had to deliver the package, they pretended I was not home so package could not be delivered. That was false, I have been working from home all... See more

Company replied

Rated 1 out of 5 stars

I am not happy, when i am expecting more packages on the same day, i can not see where the packages are from, you only give me a number and i can not see who the package is from. I would like to be ab... See more

Company replied

Rated 1 out of 5 stars

To sum it up briefly, I never received the pickup code, despite being reassured by support via email that it wasn't necessary—just my ID would suffice. However, when I arrived at the pickup point, the... See more

Company replied


Company details

  1. Courier Service

About DHL Express Danmark

Written by the company

DHL er repræsenteret i over 220 lande og territorier verden over og er dermed verdens mest internationale virksomhed. Med over 325.000 medarbejdere kan vi tilbyde løsninger på snart sagt ethvert logistikproblem.

DHL indgår i verdens førende post- og logistikvirksomhed Deutsche Post DHL Group og omfatter forretningsområderne DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight og DHL Supply Chain.

DHL

Written by the company

Excellence. Simply delivered.
Internationale ekspressleveringer, global fragtspedition via luft, sø, vej og skinne; opmagasineringsløsninger fra pakning til reparationer, opmagasinering, postleveringer over hele verden samt anden logistikservice lige efter kundens ønsker – med alle DHL's servicer sørger vi for at forbinde folk og forbedre deres liv.
Virksomhedsansvar
Virksomhedsansvar er en integreret del af vores forretningsstrategi. I tråd med vores motto „Living Responsibility“ fokuserer vi på miljøbeskyttelse (GoGreen), katastrofestyring (GoHelp) og uddannelse (GoTeach) og bakker op om medarbejdernes engagement i frivilligt arbejde (Global Volunteer Day, Living Responsibility Fund).
Grønne løsninger
Optimerede transportruter, køretøjer på alternative drivmidler og energieffektive lagre: Der findes mange metoder til at reducere klimaskadelige CO2-udledninger og andre miljøpåvirkninger ved godstransport og -opbevaring. I samarbejde med vores kunder ønsker vi at udnytte dette potentiale. Hos DHL kalder vi det GOGREEN. Vi tror på, at miljøbeskyttelse og forretningssucces ikke bare er forenelige, men hænger tæt sammen.

Contact info

4.2

Great

TrustScore 4 out of 5

42K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

YOUR SERVICE IS QUICK AND SURE.

YOUR SERVICE IS QUICK AND SURE.
MOST IMPORTANT IS THAT WE ARE KEPT INFORMED AS TO WHERE THE PACKAGE IS, VERY REASURING

February 12, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi James,

Thank you very much for your wonderful feedback! We’re delighted to hear that you found our service quick and reliable. Keeping you informed throughout the delivery process is important to us, and we’re glad it gave you reassurance.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Really good service

February 12, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Cecilie,

Thank you so much for your kind review! We’re really glad to hear that you had a great experience with our service.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Sending packages to relatives in…

Sending packages to relatives in Holland almost every week. Never had a single issue.

February 9, 2026
Unprompted review
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Lukas,

Thank you so much for your review! We're delighted to hear that your weekly shipments to Holland have always gone smoothly. We truly appreciate your trust in us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

they did not try to deliver

they did not try to deliver - we where 3 people here at the time for attempt.

February 10, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback. We’re very sorry to hear that a delivery attempt was registered even though you were home with others present. That should not happen, and we understand your frustration. This is not the level of service we aim to provide.

I hope you have great day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

I am working full time never home

I am working full time never home ! But I get at all the time great service as sended to a pack shop ! And I get informed ! The service of information is good and fast ! Thank you !!

February 10, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Clara,

Thank you for your feedback! We're glad to hear that the service works well for you, even with a busy schedule. It's great that delivery to a parcel shop and our notifications help keep everything easy and informed.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 2 out of 5 stars

bad infomation

1. i move my parcels to parcelsshop nearby, because the arrivel date- i wasn¨t home. But they delived one day before.
2 but then i had to go to different shops to get them..

February 2, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Jeppe,

Thank you for your feedback. We’re sorry your parcels were delivered earlier than planned, and that you had to visit multiple shops to collect them. This is not the experience we aim to provide.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Fast and accurate delivery

Fast and accurate delivery, good ongoing information

February 6, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Klaus,

Thank you for your feedback! We're glad to hear that your delivery was fast and accurate, and that our updates kept you well informed.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

They do what i wished and good to…

They do what i wished and good to inform when they come and where they are

February 6, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Irene,

Thank you for your feedback! We’re glad to hear that everything was handled just as you wished, and that our updates kept you informed about the delivery.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Delivered in time in perfect condition.

Delivered in time in perfect condition.

February 6, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Nicola,

Thank you for your feedback! We're happy to hear your shipment arrived on time and in perfect condition.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Correct snd simple👌

February 6, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Lisa,

Thank you for your feedback! We're glad to hear everything was correct and simple.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

No problems with DHL

No problems with DHL. My parcels were always on time. Thank you.

February 2, 2026
Unprompted review
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Rebecca,

Thank you for your feedback! We're very happy to hear that everything went smoothly and that your parcels arrived on time. We truly appreciate it!

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 2 out of 5 stars

Not much ‘express’ about this delivery.

Not much ‘express’ about this delivery.
First ETA was Monday, but delivery was Wednesday.
Most annoying was the lack of status updates on the tracker.

February 4, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Michael,

Thank you for your reveiw.

The shipment was not sent with our Express service. Your shipper unfortunately sent this with road service which is 3-5 days delivery.

Im sorry for any inconveniences this may have caused.

I hope you have good day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Hurtig levering

Very fast and safe shipping from Germany, many thanks.

February 4, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Alan,

Thank you for your feedback! We're delighted to hear that your shipment arrived quickly and safely from Germany. We truly appreciate your kind words!

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 2 out of 5 stars

The package was delivered later than…

The package was delivered later than promised

February 4, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Mads,

Thank you for your feedback. We’re sorry to hear your package arrived later than promised.
Your shipment was unfortuantely delayed due to hard winds and snow in Germany.

We apologize for the inconvenience this have caused.

I hope you have good day.

Best regards
Finn
DHL Express Denmark

Rated 4 out of 5 stars

simple and fast

February 4, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're glad to hear the process was simple and fast.

I hope you have good day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very easy message system when ordering packages.

February 4, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thanks a lot for your review! Great to hear that your delivery arrived fast and that the message system made the process easy for you.

We really appreciate you taking the time to share your experience.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Easy alternate delivery options

You make it easy to redirect the package to a pickup point so it can be signed for there and picked up later.

February 3, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thanks so much for the review! Really glad to hear that redirecting your package to a pickup point was easy and worked well for you.

We appreciate you taking the time to share your experience.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Fast with it!

February 3, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We’re glad to hear you found our service fast.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

The service is horrible in delivery and…

The service is horrible in delivery and irresponsible in providing information, but extremely efficient when it comes to charging customers.

January 27, 2026
Unprompted review
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Azad,

Thank you for your feedback. We’re sorry to hear about your experience — the lack of delivery reliability and clear information you describe is unacceptable. This is not the service we aim to provide, and we apologize for the inconvenience.

I hope you have good day.

Best regards
Finn
DHL Express Denmark

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look