The parcel was clearly marked to be collected at the "normal" pick- up location (500m away). Instead, when I opened DHL’s SMS, I was directed to a different location altogether, some distance away (... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
My sister sent a present to me in Kazakhstan - the message came in russian and kazakh only ( english is also an official language here) we talked on phone and unfortunately the system could not... See more
Company replied
I have 3 different packages from 3 different senders. Who unfortunatly choose to use DHL. All packages are very late, with zero tracking updates. No response from customer service. Its cute that... See more
Company replied
I use DHL Express in Malmö (the terminal on Flansbjersvägen in Arlöv) now and then. I am very satisfied with them. I was there today and received excellent service from Robban.
Company replied
estimated delivery date missed. its been over a week and theres still no update about my packet and i still havent recieved it. On DHL website it says it was supposed to arrive on july 24th and its... See more
Company replied
I was in a rush to leave my place at 11 sharp for a month and had a parcel come with express guarantee by 12. I really needed the parcel so contacted DHL if at all possible to check with the courier t... See more
Company replied
(Edited on 2nd of June) Turns out the delivery address was wrong from the sender, which is why the courier couldn't deliver. Thanks DHL for caring about reputation and follow up on bad reviews.
Company replied
Excellent shipping carrier, no problem at all! Package and contents were not damaged upon arrival! Thank you very much and have a great day too!
Company replied
The worst delivery service I've ever dealt with. My package was supposed to be delivered to my home (or at least this is what I understood). But I was surprised that they already chose a pick up po... See more
Company replied
They "couldn't deliver" due to lack of time, and the person who was supposed to deliver my package happened to take care of it the next day so now it's gone and can't be found, I've called DHL for abo... See more
Company replied
Got a SMS about a package that was ready for delivery and a link to verify myself electronically. But I never got an address on where I can go and get he packet. Neither in the SMS or on the link de... See more
Company replied
SMASHED package with half of the order missing.... Got a package delivered yesterday that looked like it had been run over by a car, kicked as a football through a field goal and then stomped on (Ima... See more
Company replied
Delivery was easy snd problem free. I was informed today that the items were ready for pick'up I've never had any problems with items delivered by DHL.
Company replied
DHL should stop using places of deposit (= profit maximisation) and delivcer at the home address, which it appears that DHL will do when ordering an item. However DHL never ever delivers at the home a... See more
Company replied
No star 🚫 Was obligated to use a drivers license to pick up a package from a box,and I don't own one , I had to generate a barcode with my Personal number to unlock it and pick up a package afte... See more
Company replied
DON'T USE DHL! A package to us arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparabl... See more
Company replied
I had to drive 60 km to pick up my package and I was not offered an option to choose a more convenient location. But I'm sure it was convenient for you. And after reading several other similar revie... See more
Company replied
The collection point is inconvenient for my address. Suggest you change all collections for Sorunda to Spångbro ICA. I have no reason ever to visit Stora Vika which is not en route from my address to... See more
Company replied
Said they would deliver to my door but didn’t even call me once or was even here just said ”kurir kunde inte komma in” which is a fat ass lie dont use DHL if u dont wanna get shit shipping
Company replied
Company didnt even try to deliver, Just got a message that ino one was there, even when there were 30+ people at location including myself. randomly brings it to a town 15KM further away without info... See more
Company replied
I paid a hefty amount for home delivery and the service was awful. They took 3 working days just to tell me the delivery time — and then didn’t even deliver on the scheduled date. After 3 weeks of cha... See more
Company replied
I have never seen such a useless big scale company like this , which doesn’t provide any customer support. I make frequent orders from a supplier and my order always goes to a collection point where... See more
Company replied
Packt is sent from Germany to DubaiOnline after three days said its delivered to Dubai.I got email from emirates post it was never thereInformation online are not trueThen they said its examined by z... See more
Company replied
My package was not in the postbox, but someone else's parcel. The parcel was handed to the person it belonged to, but my package was marked as delivered. This package must still be there somewhere, b... See more
Company replied
poor service, took a day off to wait in for DHL, then I get a notification saying the delivery was attempted but nobody was home, went on to DHL chat to see what was going on because I was working on... See more
Company replied
Unprofessional and impolite service at DHL pickup point I had a very unpleasant experience when collecting my package at a DHL service point. I couldn’t open my BankID to show the barcode, so... See more
Company replied
I sent a parcel with them 12/12-2025. It contains 3000kr worth of material. The receiver could not pick it up. 2 weeks later I get info that it was picked up. I contact them they said no it was not... See more
Company replied
I had a really stressful experience. There was no information anywhere on my profile or the DHL website about tax or customs payment for my package. Then suddenly, I get a message on WhatsAp... See more
Company replied
I have been waiting for my delivery and following the status online. When no package showed up I called them to find out that the company for some mysterious reason changed the tracking number and the... See more
Company replied
Why did I pay you to deliver something, only to have you make the recipient trek to the opposite side of the city to collect it instead? It was supposed to be a nice surprise present, not a task to ad... See more
Company replied
I have had multiple experiences both sending and receiving through DHL, and without fail they have failed on both sending and delivering 100% of the time. With bad n untrue excuses too- this time beca... See more
Company replied
I received an SMS that my package has arrived with a link to use the iBoxen app. There is no iBoxen box at the location and customer service confirmed it. Only a DHL box. For which I never received a... See more
Company replied
Had booked home delivery and the package got delivered to a collection point. What made it worse was there is a collection point very close to where I live but dhl decided to deliver it to a collectio... See more
Company replied
Worst experience that I've ever had getting a shipment anywhere in the world. Takes ages to get a hold of anyone in customer service, fetching a QR code to let someone else pickup up a shipment doe... See more
Company replied
The shop owner of Lövgardet delivery point is very arrogant. It throw my courier because I am not able to speak Swedish. I never experienced this in Sweden earlier
Company replied
Still waiting for my parcel over 2 weeks still no parcel. Shipped from Austria on the 4 August to Sweden?Customer service is joke can´t answer me were my parcel is just copied and pasted the info... See more
Company replied
Did you order something you don't want? Then delivery with DHL is the best option! Things tend not to arrive with DHL! Unfortunately, that's happened to me quite a few times! Unfortunately, I o... See more
Company replied
DHL missed the fact that my package had already cleared customs and re-entered customs. They blame it on the sender writing incorrectly. I believe DHL should settle this with their customer but they... See more
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- [email protected]
- www.dhl.se
2.9
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Completely unreliable
I have 3 different packages from 3 different senders. Who unfortunatly choose to use DHL. All packages are very late, with zero tracking updates.
No response from customer service.
Its cute that I get an answer here, asking for the same details I have already provided to customer service
February 10, 2026
Unprompted review
Reply from DHL
Hi Johan,
Thank you for reaching out.
I completely understand your frustration regarding the delayed packages. I will send you a separate message where you can provide your contact information and the shipment numbers, so I can personally look into what has happened and assist you further.
Thank you for your patience.
Kind regards
Patrik, DHL Freight
The worst delivery service I've ever…
The worst delivery service I've ever dealt with.
My package was supposed to be delivered to my home (or at least this is what I understood). But I was surprised that they already chose a pick up point without giving me the option to change it.
I don't care what they agreed with the supplier. I had to pick that heavy package and walk with it for about half a kilometer since I didn't have a car. And I lost my gloves while carrying the package.
February 9, 2026
Unprompted review
Reply from DHL
Hello Hani,
Thank you for contacting us and sharing your experience.
We are very sorry that the delivery did not meet your expectations and that you had to pick up a heavy package without being able to change the delivery location.
We understand that the situation was both inconvenient and frustrating.
When a package is sent, it is the sender who chooses the delivery method, but we will of course take your feedback on board. We would like to look into your case more closely to see what happened and how we can avoid similar experiences in the future.
If possible, please get back to us with the tracking number and contact information, so that we can help you further and follow up on this internally.
Thank you again for taking the time to contact us—your feedback is important and helps us improve.
Best regards
Paola, DHL Freight
They "couldn't deliver" due to lack of…
They "couldn't deliver" due to lack of time, and the person who was supposed to deliver my package happened to take care of it the next day so now it's gone and can't be found, I've called DHL for about 3 weeks and they can't do anything. WHAT ARE THEY DOING AT DHL? A bag worth over 600 SEK is gone and since they can't find the package they say it can't be sent back to the company that sent it, so I won't get my money back either. DHL gets the worst rating from me. What if it was even more expensive things I bought?
February 9, 2026
Unprompted review
Reply from DHL
Hello Annelie,
Thank you for reaching out and for sharing the details of your experience. I understand your concern regarding the delivery and the missing shipment, especially given the value of the item and the time that has passed.
I will be sending you a separate message shortly where I ask for the shipment number and your contact details. This will allow me to look into the case personally and see what information is available and how we can proceed from here.
Thank you for bringing this to our attention. I will do my best to look into this further once I have the necessary details.
Kind regards,
Patrik, DHL Freight
Perfect!
The delivery was perfect, no problem at all! I recommend this courier!
February 5, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you very much for your kind feedback! We’re happy to hear that the delivery went perfectly and that you had a great experience. We truly appreciate your recommendation.
We warmly welcome you back!
Best regards
Elin, DHL Freight
Well done (for once)
Service was, in this case, impeccable, fast and cost effective!
Booking and customer services still have room for improvement - however common issue for all logistical service companies :-(
February 4, 2026
Unprompted review
Reply from DHL
Hello Erik,
Thank you very much for sharing your feedback with us!
We're really glad to hear that the service in this case was impeccable, fast, and cost‑effective — that’s exactly what we strive for!
Thank you again for taking the time to tell us about your experience.
Wishing you a great day!
Best regards
Paola, DHL Freight
Always fantastic service
I use DHL Express in Malmö (the terminal on Flansbjersvägen in Arlöv) now and then. I am very satisfied with them. I was there today and received excellent service from Robban.
February 4, 2026
Unprompted review
Reply from DHL
Hello Kristina,
Thank you so much for taking the time to share your experience!
We're very happy to hear that you are satisfied with DHL Express in Malmö and that you received excellent service during your visit today.
I
Thank you again for your kind words, and we look forward to assisting you next time!
Kind regards,
Paola, DHL Freight
I sent a parcel with them 12/12-2025
I sent a parcel with them 12/12-2025. It contains 3000kr worth of material. The receiver could not pick it up. 2 weeks later I get info that it was picked up. I contact them they said no it was not picked up it will be returned I will get new info. 4 weeks later I contact them again they say they can not return it to me but to pick it up from warehouse they will tell me when. 2 weeks later I contact them again they say I have until this very day 18 o clock to come collect it immediately.
I ask for my rights of compensation, my right to just get my parcel returned like a normal situation, and not have to drive 45 minutes after work with my child from kindergarten to bring my package because I did the horrible mistake of sending with DHL for 130kr instead of PostNord for 250kr
February 3, 2026
Unprompted review
Reply from DHL
Dear Mohammad,
Thank you for taking the time to share your experience with us. I truly understand how frustrating and stressful this situation must have been, especially given the time delays, the conflicting information and the inconvenience it caused you and your child. I sincerely regret that the handling of your shipment did not meet your expectations.
Your feedback is very important to us and we take it seriously. I would therefore appreciate receiving more information so that I can look into what happened in more detail. I will send you a separate message here via Trustpilot, and I would be grateful if you could reply with the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Kind regards
Elin, DHL Freight
Had booked home delivery and the…
Had booked home delivery and the package got delivered to a collection point. What made it worse was there is a collection point very close to where I live but dhl decided to deliver it to a collection point several kilometres away
January 30, 2026
Unprompted review
Reply from DHL
Dear Glen,
Thank you for reaching out to us and I’m very sorry to hear about your experience. I fully understand your frustration when the shipment was redirected to a service point instead and especially to one located several kilometres away when there is one much closer to your address. This is of course not the experience we want to provide.
Thank you for bringing this to our attention – your feedback is very important to us. I would like to gather a bit more information from you. I will send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Best regards
Elin, DHL Freight
Even HDL Express takes 4 days to send a…
Even HDL Express takes 4 days to send a shipment from Denmark to Istanbul. The service is expensive, the administrative procedures are complicated, and the delivery speed is low. You should consider a better shipping service.
January 30, 2026
Unprompted review
Reply from DHL
Hello Azad,
As far as I can see, DHL Express is handling your shipment.
If you would like to come in contact with DHL express, their number is : 0771 -400 345345.
I wish you a good day!
Best regards
Paola, DHL Freight
The shop owner of Lövgardet delivery…
The shop owner of Lövgardet delivery point is very arrogant. It throw my courier because I am not able to speak Swedish. I never experienced this in Sweden earlier
January 19, 2026
Unprompted review
Reply from DHL
Dear Zafar,
Thank you for reaching out and sharing what happened. I’m truly sorry to hear about your experience. You should never be treated badly or with disrespect. I completely understand how upsetting and disappointing this must have been for you, especially since this is not something you’ve experienced in Sweden before. This is absolutely not the way we want our customers to be met.
Thank you for bringing this to our attention – your feedback is very important to us. I would like to gather a bit more information so I can forward your comments to the appropriate team. I will send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us in our continuous improvement work!
Best regards
Elin, DHL Freight
painfully slow service with no updates
I would avoid using this service, item is currently stuck at distribution centre with no updates for a week now
January 16, 2026
Unprompted review
Reply from DHL
Hi,
Thank you for letting me know, I’m really sorry to hear about the delay. I understand how frustrating it must be to see no updates for that long.
I’ll send you a separate message shortly to ask for your shipment number and contact information, so I can take a closer look at what’s happened and see how things are looking right now.
Thanks for your patience, and I’ll do my best to help you move this forward.
Best regards
Patrik, DHL Freight
No star 🚫
No star 🚫
Was obligated to use a drivers license to pick up a package from a box,and I don't own one , I had to generate a barcode with my Personal number to unlock it and pick up a package after calling them for help and they said there's nothing we could do about it .
Never again
January 15, 2026
Unprompted review
Reply from DHL
Dear Fiend,
Thank you for taking the time to share your feedback! I’m sorry to hear about your negative experience. As a customer, you are required to identify yourself when collecting a package to ensure that the correct person receives the correct shipment, which helps protect both the sender and the recipient from theft or incorrect delivery.
Your experience is important to us and I would therefore like to receive more information from you. I will send a separate message and hope that you can get back to us with the shipment number and your contact details.
I look forward to hearing from you!
Best regards
Elin, DHL Freight
Reply from DHL
Dear Raj,
Thank you so much for your lovely feedback. It truly means a lot to us to hear that your experience was easy, quick and very user‑friendly. We’re delighted that everything worked so smoothly for you — it’s exactly the experience we want all our customers to have.
We look forward to delivering to you again soon!
Best regards
Elin, DHL Freight
Reply from DHL
Hi,
Great to hear that! This is exactly the experience we aim to provide. Thank you for letting us know.
Kind regards,
Patrik, DHL Freight
I have been waiting for my delivery and…
I have been waiting for my delivery and following the status online. When no package showed up I called them to find out that the company for some mysterious reason changed the tracking number and the delivery will be delayed for 5 days. The package was sent from a nearby town and according to the customer service it is in my town but yet I can’t pick it up. When asked about how come I am not updated as a customer on the change and why one package is addressed two tracking numbers, I get no answers. I can’t really complain or get compensation according to company policy. They don’t hold themselves responsible for any inconvenience they cause the customer.
January 9, 2026
Unprompted review
Reply from DHL
Dear Nadine,
Thank you for reaching out and sharing your experience with us. I truly understand how frustrating it must be to wait for your delivery and not receive timely updates regarding the tracking number change and delay. This is certainly not the level of service we aim to provide.
I apologize for the inconvenience caused and for the lack of clear communication about the tracking update. Your feedback is very valuable to us and we take your concerns seriously. I would therefore like to gather more information to look into what happened. I will send you a separate message and hope you can provide the shipment number and your contact details.
I look forward to hearing back from you with more information!
Best regards
Elin, DHL Freight
I wasn't satisfied because I didn't…
I wasn't satisfied because I didn't choose this place where I picked up my order from and this was not the first time. DHL you need to work more to get customers satisfaction.
January 9, 2026
Unprompted review
Reply from DHL
Hi Suhair,
Thank you for your feedback! I understand that it is frustrating to have your delivery sent to a pick-up point that is not close to you. We sincerely apologize for this.
There could be several reasons for this. To help us assist you in the best way possible, I recommend that you contact our customer service on 0771-345-345.
Best regards,
Mette, DHL Freight
I waited from the 27 december until…
I waited from the 27 december until now.
And every time i contact kundservice they didn't know how to help me and didn't know where the package was
January 7, 2026
Unprompted review
Reply from DHL
Hej Fabio,
Tack för att du delar din upplevelse med oss.
Vi beklagar verkligen den långa väntetiden och att du inte fått tydlig hjälp när du kontaktat oss. Det är absolut inte den service vi strävar efter att ge. Vi vill gärna undersöka detta och se var ditt paket befinner sig.
Om det är möjligt så skulle jag vilja titta närmare på vad som har hänt kring detta och kommer skicka ett separat meddelande till dig och be om ett sändningsnummer och kontaktuppgifter till dig.
Jag önskar dig en fin dag!
Vänliga hälsningar
Paola, DHL Freight
No address for pickup provided
Got a SMS about a package that was ready for delivery and a link to verify myself electronically. But I never got an address on where I can go and get he packet. Neither in the SMS or on the link destination. - They. Might not know what they are doing!
I do not (neither should you) verify a packet electronically until I am at the delivery sight, or the packet with valuables will disappear and marked as delivered!! Someone else can simply pick up the packet, or someone at the postal office.
January 5, 2026
Unprompted review
Reply from DHL
Hello Saeed,
Thank you for sharing your feedback.
I apologize that the link to your parcel has not been working.
Please feel free to contact our customer service at
0771 345 345 on weekdays between 08:00–18:00, and provide us with your shipment number so that we can take a closer look at what may have happened with your specific shipment.
Kind regards,
Patrik
DHL Freight
Exceptionally disappointed
Exceptionally disappointed!
Incompetent, user-unfriendly and clueless to say the least!
We ordered an item from abroad, they did the customs clearance without checking with us and taking our concent for the terms, and when a day later we decided that item was not suitable and we wanted to return it back they refused to do the refund of the taxes! We paid almost 900 aed for the taxes and these crooks said they are not in charge to do the outward clearance and tax refund!
Hello!? We shipped the item back to UK again by DHL to have full traceability and actually spent a lot more just to help YOU to do YOUR job! The tax authorities told us straight forward - we didn't get the taxes paid from you but from DHL, it must be them to get the refund.
But these clowns refuse to return our money back.
Extremely unhappy and would not recommend anyone to use their overpriced service!!
P.S. Ulrika, i cannot contact this number.
if you are really keen to assist here's the outward AWB 1338508625 - item left the UAE and taxes shall be refunded back to us, as per Tax Authorities this can only be done by the same person/company who did the inward clearance, who is DHL.
December 5, 2025
Unprompted review
Reply from DHL
Hi Oksana,
Thank you for your feedback. I am sorry to hear that we have not met your expectations and not given you a positive experience with us. I assume that you have used DHL Express for your shipment, if you want us to investigate more, please contact Customer Service at 0771-400 345.
Kind regards
Ulrika @ DHL Freight
Boxon pickup boxes
My package was not in the postbox, but someone else's parcel. The parcel was handed to the person it belonged to, but my package was marked as delivered. This package must still be there somewhere, but DHL are not helpful or willing to look for lost packages.
December 17, 2025
Unprompted review
Reply from DHL
Hi Manuel,
Thank you for your feedback. I am sorry to hear that your package was not delivered to the right postbox. Please contact our Customer Service and we will search for your lost package as long as you have your shipment number available. You can reach us via 0771-345345 or via chat on our home page www.dhl.se/freight - write "connect me" and you will get in touch with us.
Kind regards
Ulrika @ DHL Freight
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