Donna Ida Reviews 4,749

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional quality and stylish designs of the products. People appreciate the perfect fit of the jeans and jumpsuits, which are comfortable and flattering. Customers also highlight the availability of tailored recommendations based on body shape, making online shopping easier. The company's staff and customer service receive high marks, with reviewers noting their helpfulness, knowledge, and personal touch. Consumers value the individual support offered, with named advisors assisting with sizing and any issues encountered. Reviewers describe the customer service as a true blueprint for all retailers, emphasizing the team's dedication to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more

Rated 5 out of 5 stars

Donna Ida is just the most amazing company ever. Their product quality is exceptional and I just love everything about them. Ana is absolutely amazing at what she does. She makes you feel like you’re... See more

Rated 5 out of 5 stars

Finding the perfect pair of jeans can be a never-ending quest. Over the years, I've tried countless high-end brands, some good but none truly great. Donna Ida, however, is a game changer for me! The j... See more

Rated 5 out of 5 stars

Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more

Rated 3 out of 5 stars

The leg length is so long to wear these I would be cutting off a huge amount of material. What is a stand out feature however is the individual customer support offered on a personal channel. I... See more

Company replied

Rated 5 out of 5 stars

I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more

Rated 5 out of 5 stars

The jeans were fabulous but too big for me so have been returned. I’ve learnt that next time I’m trying a different style, ask for some advice in advance from the wonderful ladies at Donna Ida, who c... See more

Rated 5 out of 5 stars

I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more

Rated 5 out of 5 stars

I just love Donna Ida clothing, but when you purchase an item, you are referred to a stylist/advisor who can help with any issues you may encounter. Returns, exchanges, advice on sizing, etc. Mine is... See more

Rated 5 out of 5 stars

As always, Donna Ida’s clothing is premium quality. Really great designs with the best washes. Customer service is perfect, a true blueprint for all retailers. The staff ( in my case Ana) know the pro... See more

Rated 5 out of 5 stars

Ana was so helpful when I purchased a denim shirt which was too big for me and made the return so streamlined and easy with an extra 20% added to the amount I paid as I opted for a gift card inste... See more

Rated 5 out of 5 stars

The service was great, Ana is always so helpful and nothing is too much trouble. It's also so much nicer to deal with a human rather than a faceless website. Everything came beautifully packaged and... See more

Rated 5 out of 5 stars

Ana, my customer advisor was so helpful and very efficient in solving any issue I had with sizing and just overall purchasing at Donna Ida. Once they have your perfect size in any item, future recom... See more

Rated 5 out of 5 stars

Donna Ida is an excellent company! Their customer service always goes above and beyond and Valentina just makes the whole shopping experience simply perfect. Nothing is ever too much and she’s always... See more

Rated 5 out of 5 stars

The service provided by Ana via What’s App, in my quest to find the best size and fit of jumpsuit, was exceptional. I ordered the Cassandra in two different sizes, as I’m in between sizes at the momen... See more

Rated 5 out of 5 stars

Amazing deals from the sample sale. The Jean Love in from here to Eternity are just amazing. I also go Patty dress in Blackest. The softest dark black denim but not demon like material- I’ve gotten re... See more

Rated 5 out of 5 stars

Popped my Donna Ida cherry at The Spirit of Christmas show. Donna and her fabulous team couldn’t be more helpful with fit, style and advice. The pieces are beyond flattering and look and feel... See more

Rated 5 out of 5 stars

Excellent support from staff. Not pushy but really polite, helpful and guide you to get the right size, fit and style. The jeans and jumpsuits fit in a way other brands just don't. Donna and team know... See more

Rated 5 out of 5 stars

Can not believe I got this jumpsuit soooo cheap in the sample sale. I already have a different colour and it was a heck of a lot more but soooooo worth it, I wear it often, constantly complimented on... See more

Rated 5 out of 5 stars

Amazing customer service, Ana is first class at keeping in touch, letting you know what's happening with your order etc - it's like having a personal shopper. The jeans are also amazing quality, rea... See more

Rated 5 out of 5 stars

I absolutely love Donna Ida products they’re just incredible. I have an extensive Donna Ida wardrobe and I love every item. Ana is incredible at what she does. She’s so lovely and always so helpful. I... See more

Rated 5 out of 5 stars

I was so happy with my experience with Donna Ida from start to finish. I what's app'd Donna as suggested on the website and she was so helpful and advised me on what to get including style, sizing etc... See more

Rated 5 out of 5 stars

Donna Ida customer service has been outstanding, even though the jumpsuit that I ordered was on pre-order they kept be up to date. Very easy to contact using the chat feature. I then decided to orde... See more

Rated 5 out of 5 stars

From the get go, the ladies at Donna Ida ( thank you, Valentina) have treated me like a VIP and made my shopping experience a 10/10. Onto my purchase. I LOVE the Joan jeans, like the Kate but better... See more

Rated 5 out of 5 stars

Just a really helpful, friendly, warm Company - which is actually really hard to find these days! Not to mention the high quality products, great detailed descriptions and fast delivery.

Rated 5 out of 5 stars

Donna Ida is the most incredible company ever. Their products are exceptional and their customer service is the vest around. Valentina is simply amazing and always on hand to help with sizes and advic... See more

Rated 5 out of 5 stars

I can only comment on “order experience” at this stage. I am an “overseas customer” and I found it extremely convenient to be able to “talk” with an employee to guide me in the purchase process. Rece... See more

Rated 5 out of 5 stars

Quality service, personalised help and advice with your order. Quick turnaround and beautifully packaged order. I now have 5 pairs of Donna Ida jeans and the quality and finish of her jeans is to... See more

Rated 5 out of 5 stars

Donna Ida is just the best company. Their customer service is exceptional and I love their products. Valentina is amazing at what she does. She is always so knowledgeable about sizing. Just love my Do... See more

Rated 5 out of 5 stars

Donna Ida is just the most incredible company ever. Valentina is exceptional at what she does and always gets my size spot on. I just love their products and quality. I always get compliments on my je... See more

Rated 5 out of 5 stars

Absolutely love Donna Ida items. Their customer service is exceptional - Ana is incredible at what she does. She is so professional and knowledgeable and always on hand to answer any of my questions.... See more

Rated 1 out of 5 stars

I pre ordered jeans that were due in January, which then changed to February and then changed to March. During this time there was absolutely no communication from the company to keep you informed - I... See more

Company replied

Rated 5 out of 5 stars

Donna Ida is simply the best company around. Their customer service is simply exceptional and Ana is just amazing. She is so helpful and supportive and always on hand to answer my numerous questions.... See more

Rated 5 out of 5 stars

Customer service is absolutely brilliant. Answer any questions quickly before you buy ordered my items dispatched and arrived very quickly and so pleased with them the fit the fabric and even better a... See more

Rated 5 out of 5 stars

The best company around! Impeccable customer service. Nothing is ever too much bother Valentina is incredible at what she does and she is always on hand to help with sizing. I have a vast Donna Ida de... See more

Rated 5 out of 5 stars

Absolutely love Donna Ida products. The quality is exceptional and the customer service is amazing. Valentina is phenomenal at what she does and is always on hand for guidance on sizes. Absolutely lo... See more

Rated 5 out of 5 stars

My jeans are perfect. So well made, accurate sizing and super flattering. Customer service is exemplary. Ana goes above and beyond to help, nothing is too much trouble. Thank you

Rated 5 out of 5 stars

Donna Ida is simply the best company around! Their product quality is exceptional and the customer service amazing! Ana is just wonderful. So helpful and always spot on with sizing etc. amazing compan... See more

Rated 5 out of 5 stars

Jumpsuit of dreams! Quite literally. I’ve lusted after Cassandra for quite some time, and we finally came face to face at the Spirit of Christmas fair: A ‘try on for size’ very quickly turned into a f... See more


Company details

  1. Women's Clothing Store

Written by the company

Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message 07949 096681.

Shop at Donna Ida

Written by the company

30 day returns policy
We offer a 30 day returns policy. Remember not to remove the tags.
Worldwide shipping
Denim Clinic - Personal shopper
Donna Ida’s expert denim advice means you can always find the perfect pair of jeans to fit and flatter. Book an appointment with a denim expert to find your perfect pair of jeans.
Live chat
Real time shopping advice from our denim expert.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Not happy with either the jeans or customer service

I bought my jeans earlier this year and the fabric was really uncomfortable, the customer service is also really bad. Wouldn't recommend at all.

January 2, 2026
Unprompted review
Donna Ida logo

Reply from Donna Ida

Dear Sarah

Thank you for your review. We have looked for your order and it appears that you have never ordered with us and this is not a genuine review. We have also linked your name to a DM that you sent us and sent this to Trustpilot.

If you really do feel you are genuine, please add your order number here so that we can review, and so that genuine customers who rely on Trustpilot feedback can see if you are genuine or not.

Transparency is very important in the online world, and tracking honest and genuine purchasers is very easy to do.

With thanks

Donna

Rated 5 out of 5 stars

Donna Ida is just the most amazing…

Donna Ida is just the most amazing company ever. Their product quality is exceptional and I just love everything about them. Ana is absolutely amazing at what she does. She makes you feel like you’re her only customer with the level of customer service. Nothing is ever too much and she is always so helpful. Just incredible!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

quite possibly the best jeans ever

quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane
I have multiple styles in all colour ways and her jumpsuits are next level xxx
But the great thing is it doesn't matter what height you are - she's designed them so they can be adjusted to suit your length xxx

January 19, 2026
Rated 5 out of 5 stars

Just a really helpful

Just a really helpful, friendly, warm Company - which is actually really hard to find these days!
Not to mention the high quality products, great detailed descriptions and fast delivery.

January 19, 2026
Rated 5 out of 5 stars

Excellent Customer Service from Ana at Donna Ida.

Ana was so helpful when I purchased a denim shirt which was too big for me and made the return so streamlined and easy with an extra 20% added to the amount I paid as I opted for a gift card instead of a refund!
This was such a lovely gesture on the Donna Ida team and I highly recommend this Brand for quality products and excellent service!
Thank you again Ana.👌🏽

⭐️⭐️⭐️⭐️⭐️

January 5, 2026
Rated 1 out of 5 stars

Not good returns experience

Lovely items but had to send one top back.
It has not been acknowledged as received so now I’ve got to chase the firm and tracking. But I did find the returns process not good, so I’m not sure if I’ll have the confidence to order again .

November 17, 2025
Unprompted review
Donna Ida logo

Reply from Donna Ida

Hi Ian

Thank you for taking the time to leave your feedback. I’ve looked into this and it appears there was a system error when your refund was originally processed, which meant it didn’t go through as it should have. I’m very sorry for this.

As soon as we became aware of the issue, it was resolved straight away. I completely appreciate how frustrating this must have been and I apologise that the returns process didn’t feel straightforward in this instance.

Thank you again for raising this with us.

Best wishes
Claire

Rated 5 out of 5 stars

Happy customer

As always, Donna Ida’s clothing is premium quality. Really great designs with the best washes. Customer service is perfect, a true blueprint for all retailers. The staff ( in my case Ana) know the products, care about the customer’s satisfaction and clearly enjoy their work! Keep it up. DI should be super proud of you!!

December 30, 2025

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