DuGood Credit Union Reviews 4,389

Employer worker, Wanda Thomas is excellent and well knowledgeable of her job duties. Her kindness and patient speaks volume. She went above and beyond her duties in making sure my account was exactly... See more

Jada was incredible and so nice and sweet I highly recommend her for your banking needs. So glad she helped me with opening an account when another for was rude about it telling me I wasn’t approved f... See more

David Brown is an absolute legend! He went above and beyond to accomplish his goal and take care of myself and my families financial situation! I was looking to cut my time with DuGood short and move... See more

Amy Rice was patient, kind and instructive. She helped with a banking on line SNAFU. She researched, learned what went wrong and offered a solution. When my age & understanding flagged Amy Rice gav... See more

Made a deposit with cashier draft from another credit union In process changing my banking business. Was told by Katherine I could not write any checks and use debit card for 9 days. I almost pulle... See more

Always helpful when I need help. The professionalism and kindness is why I will continue to bank here. Jada(most likely spelled wrong, that was the problem getting in my account originally 🙃) was aw... See more

Mrs. Raven Smith is an exceptional individual and professional! She listened to my issues with concern and compassion. When I first approached her with my problem, she said she would get back to me as... See more

Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t requ... See more

On Tuesday 12/23 around 11:15am, I went to purchase a money order from The Vidor, Texas drive through. I had asked the young lady helping me if they sold stamped envelopes? They didn't, however she fo... See more

Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is anot... See more

Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower... See more

The lady that helped us open my account was very nice and knowledgable. She fully explained all of the benefits that are available with my account and helped me set up the app on my phone. I'm lookin... See more

My experience with Du Good has been phenomenal! They patiently walked us through from beginning to end and exhibited full knowledge of every question asked. They treated us so kindly and were very res... See more

Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained... See more

This was my first time visiting DuGood, I must say it was a great experience. The branch manager Mrs. Kim greeted me and immediately made me feel so welcome. Then she got Tamy to further assist me. Ta... See more

Since my SUV's factory warranty is expiring on April 1st, I needed an extended warranty. In as much as I trust DuGood I came to them for help. The young lady, Kara, was very professional, knowledgea... See more

Ms.Gallentine helped us today at the DuGood branch in Bmt Tx. She was very professional and helped us today in a timely and efficient manner. She treated us with mutual respect and made sure we felt l... See more

The documents were submitted in a timely manor, the title company wasn't as prepared as they should have been. DuGood did everything as needed. Very satisfied. Thank you. Today is 7/15/2025.

Our experience with Dugood Credit Union was great. They assisted on a mortgage loan and went above and beyond my expectations. They responded promptly to my questions and guided me through the process... See more

Applied online, Jennifer called within 2 hours asking for an updated pay stub. The next morning she called again to confirm I received the documents and signed. That simple, that easy. Perfect inte... See more

DuGood is always a great experience. The refinance was from start to finish was easy to accomplish. During the same time we opened a business account and were also satisfied with Tammy and the Vidor... See more

I’ve been banking with DuGood since my junior year of High School and now that i’m in my senior year of college, I don’t plan to leave anytime soon! Everything is simple, easy to use, and care free!... See more

Sandra and Charla answered every question we had , cause this was our first home equity loan . Just took a little more time than we expected, not knowing about all home equity loan laws . But was plea... See more

The help I received from Ms Darlene Ford, at the Lumberton branch, was extremely helpful with the transaction I had with the credit union. She advised me and guided me with my difficult situation and... See more

The person that did my loan was great! Her name escapes me at the moment, but she did ask fantastic job from beginning to end walking me through the whole process. I had a very good experience and w... See more

My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues.... See more

Always get excellent service and the best advice. The attention reminds me of days long gone, where the staff actually took time to talk to, come to know, and understand their customers and worked... See more

The staff was very helpful and professional. Explained all the benefits offered by DuGood checking and savings accounts. I am looking forward to using my new account. Already set up direct deposit w... See more

DuGood answered all our questions, and Tammy at DuGood in Vidor help us with filling out our Home equity loan. Tammy was great help as we don’t have a home computer , Charla and Sandra at the Nederlan... See more

Point Blank … it was My loan officer, Mrs. Marissa❗️. Her Patience, Her Knowledge, Her Helpfulness, and MoreSo Her Excitement for Me … Made the process of purchasing My vehicle Sooooo Refreshing. Th... See more

The ladies that worked with me on my home equity loan were always helpful when I had questions and very knowledgeable about the process. I have been a member at DuGood for over 25 years and will alwa... See more

The folks at the Jasper branch are excellent. They go well beyond what I’ve experienced at other financial institutions. Those people at the Jasper branch all deserve recognition for the work they do... See more

Helpful and friendly service opening my new account. Was quick and easy. The Jasper branch has a friendly and helpful staff that made the experience comfortable and informative. I would recommend this... See more

The cashier was discreet! The Banker was easy to talk to and focused on her job! I am thankful for a financial institution as Dugood! Competent, professional as well dedicated employees! Thank you... See more

Everyone was very friendly as soon as we walked through the door. Our contact was very helpful in assisting us with opening up our account. She took her time to walk us through the process and made su... See more

Both people I dealt with were very professional and most helpful. I had limited time to complete this transaction and they both were respectful of my time constraints and did their best to help.

My experience with DuGood credit Union was above average. The employee that assisted me was patient, friendly and knowledgeable. She explained everything about the accounts that would be useful for me... See more

Tennille was so helpful and prompt in helping me correct an issue with my account. She was friendly and professional and walked me through each step.

Amy was very helpful, understanding, and professional. She made the process of getting a loan during very difficult time easy and stress-free. The underwriters made a decision quickly, and I had the f... See more