J'ai voulu acheter une pièce détachée…
J'ai voulu acheter une pièce détachée FLEISCHMANN, pas chère du tout (6,0 €) . J'ai introduit la commande le 27.04, j'ai effectué le paiement complet ( 16,00 €) le même jour par virement qui a été enregistré le 03.05 à la banque; j'ai reçu la confirmation de cela le 03.05 avec confirmation de la livraison entre le 5 et le 10 mai. N'ayant pas de réponse le 17 mai, j'ai contacté la société EBAY qui m'a répondu en anglais ce qui suit :
Hello Louis,
We are getting in touch from eBay about your account. I understand that you want to know the reason of the suspension on your account and I appreciate your eagerness to appeal this, so let me look into this.
We've checked your account and can see it was suspended due to concerns about its safe use.
We want to keep eBay a safe and enjoyable place to buy and sell. We may suspend an account if we have cause for concern, and/or if we're unable to verify any information you've provided to us. Please bear in mind that as your account is suspended, you won't be able to buy or sell on eBay or register a new account.
I understand if you want a detailed response with regards to the suspension of your account. I am afraid we cannot be more specific of the exact reasons for this suspension and I hope you understand that we are limited to the amount of information that we can give members when their accounts are restricted. By revealing further information, we could help member’s intent on circumventing our policies to avoid detection.
For your account there is no appeal for this decision. Although we will read any future appeals you send, we may not respond to your inquiries regarding this restriction.
From this point forward, in order to conduct business, you will have to find a different venue.
Thank you for your understanding, I know this isn’t the response you were hoping for, but I trust I've been able to explain our position clearly.
Kind regards,
Janela E.
eBay Customer Service
Pur ceux qui comprennent l'anglais ils auront compris que le résultat est que mon paiement effectué par virement a été confirmé par la banque . Apparemment je ne suis pas le premier à avoir cette blague, quand on paie par virement . Alors que faire ?
May 19, 2021
Unprompted review