Envirofone Reviews 45,929

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the speed and efficiency of the process. Many reviewers were pleased with how quickly they received payment, often on the same day the phone was received and assessed. Consumers also appreciated the clear communication and updates provided throughout the selling process. People selling their old devices through this company are satisfied with the payment process and the prices offered, which they often found to be competitive compared to other platforms. The delivery service is also highly regarded, with many consumers mentioning fast shipping times. While opinions on the products are mixed, the overall sentiment remains positive due to the company's reliable service and straightforward approach.

Based on these reviews

Rated 5 out of 5 stars

Highly highly recommended Envirofone. Sent my iPhone off to them on Wednesday, they received it this morning and I received an email to say this. They then checked it over, had my payment processed an... See more

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Rated 5 out of 5 stars

I have used Envirofone before and found them very reliable. This time the process was much more streamlined. My phone was received by them 24 hours after posting, and by close of business on the same... See more

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Rated 5 out of 5 stars

Enviro phone such an excellent company Process easy Good level of payment for my old iphone 14 Paid out what they said they would ,unlike many other companies which claim your phone has not me... See more

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Rated 5 out of 5 stars

I was offered £105 for my old iPhone 12. I posted it last Friday, they received it yesterday and £105 was in my account by 17:15 yesterday. Absolutely fantastic service I will use them again. I had... See more

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Rated 5 out of 5 stars

First time purchasing a mobile from Envirofone and cannot fault it one bit. Needed a phone for short while so got IPhone 11 condition good, phone looks brand new no scratches and quite surprised batte... See more

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Rated 5 out of 5 stars

Phone sent tues and paid friday. Communication very good and price quoted was paid without any issue into my bank account. Very simple process, qr code received for post office, scanned by them, label... See more

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Rated 5 out of 5 stars

Excellent service. Phone sent on Saturday, received on Monday, assessed on Monday and money paid into bank account on Monday. Even better, unlike some companies who find fault with the phone and redu... See more

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Rated 5 out of 5 stars

Bought a 14 pro max 128gb in pristine condition. Phone is amazing and deserves its pristine title. Feels brand new other than the slightest signs of wear which is normal due to it being 3 years old at... See more

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Rated 5 out of 5 stars

Envirofone exceeded my expectations from start to finish. The process of selling my old phone was straightforward and stress-free. Their website was easy to navigate, the quote I received was fair, an... See more

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Rated 5 out of 5 stars

Never had any issues at all with envirofone, sold about 3/4 phone with them now and always had a fantastic experience. This time been no exception they received my phone this morning and checked it ov... See more

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Rated 5 out of 5 stars

Very straightforward process. As long as you read the descriptions & choose the correct condition I can’t see you’d be disappointed. My iPhone 12 looked in perfect condition but the battery was below... See more

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Rated 5 out of 5 stars

Quick and efficient company from agreeing to sell my phone to receiving payment took less than 1 week. Got the full agreed upon amount with no issue at all, none of this picking out minor niggles mala... See more

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Rated 5 out of 5 stars

Absolutely excellent service. I have now used Envirofone several times to trade in my old iPhones. They never quibble and I have always received the price quoted, paid into my bank account the same da... See more

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Rated 5 out of 5 stars

Great thanks. Much better price than another site I attempted to use first (who slashed the price in half with dishonest assessment of my device) Got twice as much with envirofone than the other... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5 I had an amazing experience with Envirofone! They are absolutely the best when it comes to buying and selling phones. The prices are more than fair, the process is quick, and most im... See more

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Rated 1 out of 5 stars

*Update* Payment received while this review was being published. However, the value paid was 75% less than the quote despite the quote including flaws which the phone had. Pricing is deceiving... See more

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Rated 5 out of 5 stars

Excellent service and prices offered for phones. I always get the price quoted and payment and decision is super quick and super easy. I always use Envirofone and would never go anywhere else! I did m... See more

Rated 1 out of 5 stars

Selected “ Physical damage to the screen or housing including damaged pixels, pressure marks, discolouration, or cracks” and agreed a price. There is a small crack in the back which apparently meant I... See more

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Rated 4 out of 5 stars

I had a very quick delivery of an iPhone 15 Pro. I then had no response to the return of the phone, or to 4 emails over three weeks reporting the fault and chasing for a resolution. All three of t... See more

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Rated 1 out of 5 stars

Sent in iPhone 12 Pro in an enviro phone envelope and they said they never received it. Tried contacting multiple times but was always told they never received the package. Sent phone imei and serial... See more

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Rated 4 out of 5 stars

The only reason why I didn't give the full 5 is that it was a little vague in terms of how to rate the quality of the phone. I think I possibly could have said it was excellent, but having dealt wit... See more

Rated 1 out of 5 stars

Poor service. Claimed there're light spots on tablet and ended up with a heavily revised quote on a good condition tablet. When I triple checked the device before sending - no issue found....very di... See more

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Rated 5 out of 5 stars

Finally a company when you send a perfect phone pay the price they actually quote! The whole experience has been so easy, I’m always cautious of who to use. Communication was spot on, I knew whe... See more

Rated 5 out of 5 stars

After negative experiences at other companies I was very worried, however they are nothing like the other companies. They are trustworthy and reliable. I had an email only two days after sending off m... See more

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Rated 5 out of 5 stars

Simple fast service selling my old phone. Postman collected from my door and was delivered and paid out within 2 days - even got more than was expecting and the original price offered was more than an... See more

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Rated 5 out of 5 stars

My phone has been in a case with a screen protector since new,so in excellent condition. I first went to iBUY ANY PHONEwho tried to tell me the bezels were faulty & the screen scratched & offered me £... See more

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Rated 5 out of 5 stars

the easiness of the process to send phone and recieve payment. Recieved intial valuation, which was higher than everyone else. Sent phone and within 36 hrs, money was in account.

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Rated 5 out of 5 stars

Fair price, no nonsense with trying to haggle more money out of you and quick payment. I sold my iPhone 13 pro and they gave me market average but unlike other providers they didn’t then try to knock... See more

Rated 4 out of 5 stars

Amazing delivery timing, less than 20 hours. Let down by DPD throwing the package over locked gate which gave instructions about our front door. So far very pleased with the phone. Only problem is th... See more

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Rated 5 out of 5 stars

I had a great experience using Envirophone. Postage pack requested & sent quickly. Easy to use, sent my phone straight off. Once received was reviewed quickly & price quoted was honoured without qu... See more

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Rated 5 out of 5 stars

1st review: I was ripped off I felt as I was very clear about the condition of the item and it got reduced in price dramatically. Update: They were so helpful and increased the price even though in... See more

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Rated 5 out of 5 stars

Fast efficient service. Decided to post by Special Delivery . Posted 11.30 on the Tuesday. They received it 9.30 on the Wednesday . It was logged as being looked at by 1.30 Wednesday and the mon... See more

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Rated 5 out of 5 stars

I sold my old phone to Envirofone and had a very smooth experience. They confirmed receipt the same day, tested the device promptly, and issued the payment for the exact amount originally quoted. Ever... See more

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Rated 4 out of 5 stars

So I sent in an iPhone 8 in faulty condition. It worked fine as I had just gone through the process of resetting to factory settings. The screen had a little damage but worked fine. Envirofone refused... See more

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Rated 1 out of 5 stars

Biggest waste of time using them I sent my broken phone off and first they said it need unlocking that was my fault , so they send it back and I factory reset the phone and removed all accounts off... See more

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Rated 3 out of 5 stars

Sent in a pristine iPhone 13 Pro that had been in a mous case from new with an original screen protector. There was zero visible marks, I mean not even a fingerprint on the back case. The screen was... See more

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Rated 4 out of 5 stars

I had some trouble communicating with this company once I had sent my phone to them, prompting me to leave a 1 star review on Trustpilot. They then replied to my queries and the process was completed.... See more

Rated 5 out of 5 stars

Amazing service, originally went with Music Magpie who offered the same amount, I chose to use one of their SmartKiosks where they reduced. My offer by £220!! Accepted the offer from Envirofone on... See more

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Rated 5 out of 5 stars

Second time we have used Envirofone and they didn’t disappoint, from the first point of contact everything went smoothly and quickly. One day to receive the postage pack sent off the phone for free an... See more

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Rated 5 out of 5 stars

Offered the best price for my phone, same day they received my phone the money was in my bank within 4 hours even though email said could take up to 48 hours, I sent my phone on the Wednesday afternoo... See more

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Rated 5 out of 5 stars

Gave what they promised. No delays. Will use again when I want to recycle my next phone or laptop. Much more reliable than Music Magpie, who over promise and under deliver.

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Rated 5 out of 5 stars

Such a smooth experience from start to finish. Ease to find my phone to sell on the site to posting and receiving the funds. I didn't know what was happening once I had posted but I didn't check the t... See more

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Rated 3 out of 5 stars

I ordered the iPhone XS Max around 11am this morning paid £4.99 for next day delivery. However I have just checked my order and it hasn’t even been dispatched just showing up as packed. I paid for nex... See more

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Rated 5 out of 5 stars

Absolutely outstanding service just received Envirofone. I dropped my iPad off at the local Post Office on Saturday, thinking that I’d be lucky to receive any kind of update regarding receipt etc. unt... See more

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Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Online Marketplace
  3. Recycling Center

About Envirofone

Written by the company

Of the UK mobile phone recyclers, we’re one of the longest running recyclers with over 15 years’ experience helping customers get cash for their old devices, we don't just buy phones we also Sell phones for a fraction of the RRP. Both buying and selling devices take place on the same website making it really simple for you to upgrade your phone at any time.
BUY TECH
SELL TECH

Envirofone

Written by the company

15 Years Experience
We are the longest running mobile phone recycler with over 15 years experience offering cash for your mobile phones and buy a refurbished phone for a fraction of the RRP
Over 4 Million Happy Customers
We've paid out millions and given countless phones a new home!
Free Enviropack & Free postage
We make it as simple as possible when selling your device we send you a handy Enviropack so you can securely wrap your device when sending to us, plus its free to send!
Get 12% More with Envirocash
Our E-wallet payment method 'EnviroCash' allows you to get extra for your old unwanted devices to spend on a premium quality refurbished phone which includes a 12 month warranty. Simply sell it, send it and spend it. So, if you're ready to upgrade, go to Envirofone.
We accept damaged phones!
We test each phone individually so you get an individual price based on individual faults. And if you're not happy with the offer we will return if free of charge.
Price Promise
We pay the price quoted on our website or we’ll return your phone completely free of charge.(Some mobile phone recyclers charge!)
Same Day Payment
We use Faster Payments, so you get paid into your bank account on the same day
Buy refurbished devices
We sell a wide range of premium mobile phones, tablets, wearables, consoles and accessories.
12 Month Warranty
We offer a 12 month warranty on all phones purchased via the website. This means you’ll have peace of mind when buying from us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service
I got the quotation for 4 laptops
Then posted the laptops and then after few days money paid to my account.
No time wasting and no issues.
Great service
I am selling them another laptops and I am assuming service will be the same .
Best shop in the market

February 3, 2026
Rated 1 out of 5 stars

Website is garbage and when I click on…

Website is garbage and when I click on the item I want to sell the page refreshes. Just tried emailing them with the email the have on there website and I was met with an undelivered mail error. Shower of garbage.

Had to change my review I hurt Envirofone’s feelings. They hurt mine when there website doesn’t work properly and they give an email that doesn’t work. Aww poor people I’m not sorry I hurt your feelings

Well sort your website out then. Useless people.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website & clear…

Easy to use website & clear instructions, will use again or recommend

February 10, 2026
Envirofone logo

Reply from Envirofone

Thanks for your review Lynn 😊

We’re really glad to hear you found the website easy to use and the instructions clear. That’s exactly what we aim for. It’s great to know you’d use us again or recommend us. Thanks for taking the time to share your feedback.

Rated 4 out of 5 stars

Best place for damaged phones

Good a good amount of money from the phone which was great as other sites weren't quoting as much.

February 6, 2026
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Reply from Envirofone

Thanks so much for your review Matthew 😊

We’re really pleased to hear you got a great amount for your damaged phone, especially compared to other quotes you received. Offering fair and competitive prices is really important to us. Thanks for choosing us and for taking the time to share your experience.

Rated 5 out of 5 stars

Qyick, easy and fair

Simple to navigate web site
Got a quote in a few minutes
Notification of receipt
Full quote paid just seconds after and straight into my bank

February 9, 2026
Envirofone logo

Reply from Envirofone

Thanks for the lovely review Penny 😊

We’re really pleased to hear you found the website simple to navigate and that getting a quote only took a few minutes. It’s great to know the notifications kept you informed and that payment landed in your bank so quickly. That smooth, fair experience is exactly what we aim for. Thanks again for taking the time to share your feedback.

Rated 5 out of 5 stars

5 Star, Fast service

Fast service, quote paid in full. Great service. Will definitely use again.

February 9, 2026
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Reply from Envirofone

Thanks so much for the 5 star review Lisa 😊

We’re really pleased to hear the service was fast and that the full quote was paid without any issues. It’s great to know you’d definitely use us again. Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars
Envirofone logo

Reply from Envirofone

Thank you so much for taking the time to leave such a great review. We are really happy to hear you had an excellent experience and that the service was speedy. Your support means a lot to us and we look forward to helping you again in the future.

Rated 5 out of 5 stars

No hidden t&cs

No hidden t&cs, very fast and very efficient. Thank you!

February 9, 2026
Envirofone logo

Reply from Envirofone

Thank you so much Abbie for your lovely feedback. We are really pleased to hear you found everything clear with no hidden terms and that the service was fast and efficient. Transparency and efficiency are very important to us so it means a lot to know that came across. Thank you again for your support.

Rated 5 out of 5 stars

Very fast and easy

Very fast and easy
Best price offers compared to other sites totally recommend

February 6, 2026
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Reply from Envirofone

Thank you so much Chantal for your kind review. We are really glad to hear you found the process fast and easy and that you were happy with the price compared to other sites. Your recommendation means a lot to us and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
Envirofone logo

Reply from Envirofone

Thank you very much Barry for your feedback. We are pleased to hear you found us easy to deal with and fair throughout the process. Providing a straightforward and honest experience is really important to us so we appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Very, very pleased.. 👍

Very, very pleased

I brought a refurb'd iPhone 13 Pro Max, amazing condition.., in fact, I wonder if I just brought a brand new one 😁.
You feel comfortable that there is the backing of a big company, and they are happy to take it back if there are problems, but equally you know you will get great value.

Very pleased..

January 29, 2026
Unprompted review
Envirofone logo

Reply from Envirofone

Thank you so much Colin for such a fantastic review. We are really pleased to hear how happy you are with your iPhone 13 Pro Max and it is great to know it arrived in such amazing condition. We are glad you felt confident buying from us and reassured by our returns process as well as the value we offer. Your feedback truly means a lot to the team and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

1st Class Experience

the easiness of the process to send phone and recieve payment.
Recieved intial valuation, which was higher than everyone else.
Sent phone and within 36 hrs, money was in account.

February 4, 2026
Envirofone logo

Reply from Envirofone

Thank you very much Alan for your review. We are really pleased to hear you had a first class experience and found the process easy and straightforward. It is great to know you were happy with the initial valuation and that payment reached your account so quickly. Thank you for choosing us and for sharing your experience.

Rated 1 out of 5 stars

It’s a scam

It’s a scam. Told them clearly the screen was cracked before sending the iPad then the price offered was only a quarter as the screen was cracked when they received the iPad… and no way of contacting them or reviewing the price offered it was auto accepted

January 15, 2026
Unprompted review
Envirofone logo

Reply from Envirofone

Hi Paul, offers are only auto accepted if they are not declined in time as we need to release the asset at some point. You are under no obligation to accept an offer you aren't happy with. Please drop us an email into [email protected] and we will help.

Rated 5 out of 5 stars

Fantastic service. They paid the full offer price!

I was offered £105 for my old iPhone 12. I posted it last Friday, they received it yesterday and £105 was in my account by 17:15 yesterday. Absolutely fantastic service I will use them again.
I had originally sent the phone to Smart Cellular as they had offered £130. When they received it, the offer was reduced to £30. I asked for it back. The whole process took 27 days. With Envirofone it took 4 days which included a weekend.
I'll make sure I read the reveiws on here in future. I'd have never used Smart Cellular if I'd read theirs!

February 2, 2026
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Reply from Envirofone

Thank you so much for taking the time to share such a detailed review. We are really pleased to hear you were paid the full offered price and that everything was completed so quickly, especially over a weekend. Providing fair valuations, clear communication and fast payments is something we work very hard on so it is great to know that came through in your experience. We truly appreciate your trust and are glad to hear you would use us again in the future.

Rated 5 out of 5 stars

It was quick easy and did what it said…

It was quick easy and did what it said it would do.

January 30, 2026
Envirofone logo

Reply from Envirofone

Thank you very much Valerie for your kind review. We are really pleased to hear everything was quick and easy and that we delivered exactly what was promised. We appreciate you taking the time to share your experience and thank you for choosing us.

Rated 5 out of 5 stars

Gave what they promised

Gave what they promised. No delays. Will use again when I want to recycle my next phone or laptop. Much more reliable than Music Magpie, who over promise and under deliver.

January 29, 2026
Envirofone logo

Reply from Envirofone

Thank you very much Matt for your feedback. We are really pleased to hear you received exactly what was promised with no delays. Reliability and transparency are very important to us so it is great to know that stood out in your experience. We truly appreciate your trust and look forward to helping you again when you are ready to recycle your next phone or laptop.

Rated 5 out of 5 stars

Great service

Great service, paid within 5 days, will use again

January 29, 2026
Envirofone logo

Reply from Envirofone

Thank you very much Andrew for your review. We are glad to hear you had a great experience and that payment was made quickly. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Quick service

Quick service, quick payment would highly recommend

January 30, 2026
Envirofone logo

Reply from Envirofone

Thank you very much Claire for your kind review. We are really pleased to hear you were happy with the quick service and fast payment. Your recommendation means a lot to us and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

January 28, 2026
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Reply from Envirofone

Thank you very much Alex for your review. We are delighted to hear you had an excellent experience from start to finish. We really appreciate your support and thank you for choosing us.

Rated 5 out of 5 stars

Hassle-free process

Hassle-free process. Happy with the communication and service

January 28, 2026
Envirofone logo

Reply from Envirofone

Thank you very much Priscilla for your lovely feedback. We are pleased to hear you found the process hassle free and were happy with the communication and service. We really appreciate you taking the time to share your experience and thank you for choosing us.

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