Farfetch Reviews 61,591

Item not received. Had to initiate chase on delivery and sender. Now been 2 weeks and still not received product. Waiting on customer services to reply and either refund me or resend item. Long proc... See more

Shipping was lightning fast. Just be aware of duties and taxes! I was surprised I was charged taxes which I did not appreciate because overseas orders amounting below Php 10,000 in the Philippines ar... See more

Purchased a GANNI bag through Farfetch. Great price and super fast shipping. I received regular shipping updates so I knew exactly where my purchase was in the shipment process. The bag came with an a... See more

I had a great experience shopping with Farfetch. I’ve purchased multiple items with them over the years. Their curations of bags are amazing, with a wide selection of beautiful pieces. I appreciate ho... See more

I usually like to shop with Farfetch, lots of variety and easy access. What I really don’t appreciate are shops which send items in package which is impossible to re-use! They probably didn’t under... See more

The website is full of articles to browse among, the ordering process is very easy, the delivery is on time and exceptional, only bemol: I did not notice - while ordering and paying - the option to wr... See more

Great communication via email and awesome prices on the website. Speedy delivery too. Only challenge are the custom duties and tax fees. You end up paying almost the same money as the original pric... See more

Customer service is poor. Address of shipment was defective (only house number wrong). There was no way to get this straightened out with Farfetch. Emails went without response, telephone contact was... See more

We recently ordered Moon Boots from Farfetch and had a great experience. The item arrived quickly, the delivery was smooth, and everything was well packaged. The boots were true to size, fit perfectly... See more

My order was sent out promptly with a reliable courier. I really appreciated how the shirt I bought was wrapped in the brand packaging (Toteme) - it makes a huge difference to the unwrapping/ receivin... See more

Hi Farfetch team, Everything about your platform is excellent — from the selection to the service — but there’s one small thing missing that could really improve the shopping experience. It... See more

I have found a Chanel bag recently, that was extremely cheap, or even that cheap, that you would have thought it could pass by as a present. I immediately bought it, but shortly afterwards, they told... See more

I had my eye on a Tod's handbag that was unavailable in the colour I wanted elsewhere. I found it on Farfetch during the sales, from a portuguese seller, for the same price as it was on the brand's... See more

Review updated 14/3/25: Not the most well designed website but it works ok. Good discount offered on first full price purchase. Hope that delivery is reliable but all good so far. Received updates o... See more

Uso Farfetch già da qualche anno e mi trovo davvero bene. Mi piace la possibilità di acquistare, provare e, se serve, restituire o richiedere un’altra taglia senza costi aggiuntivi. Il servizio clie... See more

SO disappointed. Ordered a cream men's cardigan and pashmina and got two purple women's cardigans in a paper bag secured with sellotape. Called customer services and sent pics, but no reply as yet🙁T... See more

Amazing as always. Arrives sooner than any package i've bought internationally and with helpful updates along the way. 10/10 Note: only thing i would change is when an order of more than one item com... See more

I ordered two shirts. The other (Iceberg) had accurate description. The other (Cavalli Class) did not mention that it was Slim fit, so it was way too small for me. Gave it to a slimmer friend. The ite... See more

Honestly, I pay way too much in customs fees in my country, yet when I order from Temu, for example, I don’t pay anything for the same amount. How is that possible? I’m seriously considering not buyin... See more

Parcel was sent by FARFETCH with UPS, went to the wrong address, then I redirected it and now it’s lost and these guys first tell me to look outside my house? When I explained it was lost. They as th... See more

Farfetch for some reason puts my email behind my first name making retrieving this parcel burdensome. Why would you negate a last name!? Who does quality control? Is everyone asleep over there? FedEx... See more

Not sure what happened to Farfetch but seems they are no longer operating in compliant capacity. Ordered and item which took 10 days to be delivered with FedEx . Received entirely different looking it... See more

Refund takes to much time is always you begging for your refund. Always need to send email always a problem there’s no time I buy here or my family account that we don’t face a problem Terrible... See more

Tried to return an item. Courier (Fedex) never turned up. No communication from Farfetch. And why are they refusing to refund import duties & taxes on returned goods? That's for a Private VIP cu... See more

Order not shipping out for the second week. Customer service said they dont know when it will ship out and offered a refund. The problem is they are now saying they are investigating it and ghosting t... See more

I have ordered 3 items and have received 2 of them. Nevertheless, 1st parcel was received in proper way, however 2nd was not delivered to assigned address and was pick up by myself in local post offic... See more

Without reason Farfetch cancels your order and still charges your credit card. When you call to inquire they claim another vendor will ship the item. They then provide a Fed Ex number that does not tr... See more

I didn’t like the fact that a detailed invoice was on the package for everyone to see what I ordered and how much it cost. The package arrived at my office while I was out and all my coworkers found o... See more

They delivered us an £800 Chloe bag that fell apart within 2 weeks of having it. They were not flexible at all, refusing to exchange or offer to repair. They said they would send a refund despit... See more

Farfetch: masters in treating you like a high-end fool. Two orders. Two pairs. Two payments processed with no issue. But when I try to return one pair (too big), Farfetch tells me… it doesn’... See more

I’m disappointed with Farfetch because their discounts are very rare throughout the year, and they don’t offer sitewide sales. Last year, I bought a set from ATU Body Couture, and a few months later... See more

I like farfetch, the last two pairs of shoes I ordered I wasn't happy as they weren't brand new shoes they were more than display or someone return them. The package says it all. The last order the sa... See more

Put an item in my cart, which equaled about $600 with the discount code. Input my address, and the price went up to $1300. Apparently, just because I'm based in Korea, 1) discount codes don't app... See more

UPS is a catastrophe in Germany. You cannot re-route packages at all. They say on their site that the delivery agents leave an InfoNotice upon tried delivery needed for re-routing. They defin... See more

Terrible shipping set up. Won’t allow you to pick up your package at a designated location without getting permission from sender. Had to stay home In order to receive an item should’ve received days... See more

APPALLING, I have stayed in 3 separate days waiting on collection of 3 packages. I have phoned and emailed customer service a total of 8 times now and am beyond frustrated. ‘Easy returns’ ????? Premiu... See more

Unfortunately this was a very slow process especially given that the amount of money is huge! The item was collected from me by the carrier in 29/12/2025. Now it's 08/01/2026 and my money is still n... See more

Placed an order on Jan 16th, the website promised delivery between Jan 21 and 27th. Today is Jan 28th – the order has not even been shipped, and the order is not even “in preparation”. The full amount... See more

NEVER use crypto payments on Farfetch. Paid some ETH on Sept 23. Transaction cancelled by their system. No getting my money back for 14 days. Refund transaction FAILED on their side Thei... See more

I like the ease of app use and simplicity of the purchase and return process. Where FF can be improved is providing more reliable and more extensive information on the actual item as well as quality o... See more

FARFETCH did an amazing job sending my parcel straight away & delivery time was exceptional arriving less than a week after purchase. I'm not sure about product as it is a Christmas present for my p... See more

HORRIBLE EXPERIENCE WITH THE RETURN!!!!!! Haven’t expected a customer service like this. Unbelievable!!!!! Worst help ever. No answer from what’s app. No one ever emailed me back with a proper answ... See more

The company itself is great. I do not like the shipping with the signature requirements. FedEx will not allow online signing, so you must be at home or someone to receive and sign for the package. T... See more

Shipping was expensive but fast Good brands and variety I bought a pair of birkenstock sandals, it would be great if you had the option to filter based on their sizes (not US sizes), and especially... See more

Very prompt delivery. Great advice from you to order 2 sizes as difficult to decide which would be correct. Return of one was so simple. Set it up online at about 9 pm and item was collected from home... See more