Foot Locker Reviews 4,733

Seem to be in the majority here. Order trainers, email confirmation, followed by trainers delayed email. Trainer cancellation. Honestly, businesses that don’t fulfill orders is a real big bear of mine... See more

Bought some trainers for my son that didn't fit, came to exchange at Trafford centre store but they didn't have his size...I didn't have the original payment card as I closed that account ...they woul... See more

If i could give less that 1 star i would. Showes where marked as dispatched but never collected by DHL. They now think my shoes where lost or stolen but need to do an investigation that could take t... See more

Ordered shoes from footlocker last week and paid extra for next day delivery and they don’t give delivery updates and when you email them asking where the shoes are they ignore you. An update or a ref... See more

I visited the Reading store today to check if they had an item in stock. I was a little apprehensive at first after reading some of the reviews, but honestly, the experience was fantastic. The staff m... See more

I had a great experience at Foot Locker! The store was well organized, and the staff was very helpful. I especially want to thank Kelmonnie, who helped me a lot and made the whole experience smooth a... See more

Absolutely disgraceful company to their customers. Would give zero if possible. Ordered stuff over 14day ago and haven’t received it. All they do is blame on DHL Wanted to cancel my order but need t... See more

Worst delivery process ever. DO NOT USE THEM 2nd day in a row we’ve waited at home for our delivery, full view of outside and we have a a loud door bell. Only to get a message saying they att... See more

I have been dealing with them regarding the wrong size shoe being sent since Nov 2nd on an exchange. Today is Jan 14 and as of now, Footlocker still has the pair I wanted exchanged (i have receipts... See more

literally the most horrible customer service ever. they cancelled my order first for no reason and said it was bc my shipping and billing address didn’t match, i reorder w it matching and it gets canc... See more

I have been trying for several days to get help with canceling a return request because I need a QR code not sprinted label. U have bent on hold for over an hour, had done a chat in line, have left... See more

Sent out a pair of trainers for Xmas....one was obviously not new, faded and not acceptable. Went 50 mile to return, shop ordered another pair online which never arrived. When asked for refund they sa... See more

First time ordering… 7 days later order has still not been dispatched. They are a well known brand but they arent as big as they used to be so its not like theyre behind on orders its still only ear... See more

A really poor service. The delivery company for footlocker failed to deliver my product. But I'm still waiting for a refund over 30 days later despite footlocker re-assuring me of this. I am consta... See more

CUSTOMER SERVICE TEAM U CLAIM TO BE HELPFUL IN YOUR MESSAGES BUT YET U HAVE DONE NOTHING TO HELP WITH MY INQUIRY’s SO SAD AS THE STAFF INSIDE STORES ARE DOING A GREAT JOB UNFORTUNATELY THEY... See more

I ordered a pair of Hoka shoes from Footlocker in August 2025. After 6 months the sole had started to detach from the shoe itself with normal use. I contacted the customer service team, who asked for... See more

Bought a pair of trainers but decided to return them 20 mins later.. found another pair I preferred so walked back along to footlocker to be told I can't return them the day purchased,, system does... See more

Unfortunately my first and only experience of purchasing online with Footlocker has leafy me deeply disappointed. I purchased a pair of trainers for my son’s birthday which were delivered as used. I s... See more

I brought my daughter some slippers last year and still trying to recover my money back. I returned the slippers at the post office as per the label and instructed said and FootLocker said they have n... See more

App is always crashing when there’s a popular release. Consumers can’t obtain product, which mostly gets back doored by these stores’ employees. Why is back dooring not illegal and punishable by priso... See more

Terrible customer service. Bought an item on sale, never delivered and then was told it’s being refunded and I can’t purchase again. It was a Christmas present that I can now no longer purchase!... See more

Dude, I ordered shoes from Footlocker, and when the package arrived, there weren't any shoes inside! I called them, they investigated, and said my shoes were delivered and screwed me over, saying I co... See more

Useless support service. Provided courier tracking number 5 days ago but package has not yet been given to the courier company. Their service is useless. No one in call centre even during the claim... See more

DO NOT BUY FROM FOOT LOCKER. I purchased a pair of sneakers and requested an exchange to which I had to pay for a box and label to ship back to them for an even exchange because it was not accepted in... See more

2 weeks my partner waiting. Contacted them after a week and asked what was happening to be told her order will be dispatched soon as they are running behind. After another week she had a email saying... See more

I ordered a pair of Uggs from Foot Locker as a gift, but they ended up being too big. I followed all the return steps, printed the label, and have still had no luck getting the return processed. Now I... See more

I placed an online order and Ike was shipped to an old address that is no longer in my profile and every step of the way, to corporate read a script,saying that I’m sol and offered NO resolution!!!!!... See more

I bought an item instore but it was the wrong size. All in store locations were out of stock but they had some "online". I followed the instructions for shipping it to their warehouse with the prov... See more

It's a huge scam. They list shoes very cheaply, then cancel the order because, as they say, they're out of stock. And then you get a million emails from them and other companies with promotions "just... See more

Ordered 3 item and waited 4 days to get an email that all my items were cancelled I can understand one of them being cancelled but 3 items on two separate orders is bullsh%t now I have to wait a week... See more

Ordered a Christmas gift. 4 days later they email they are out of stock leaving little time to find a replacement. Not to mention the purchase will hold on my card. The email sent offers no apology... See more

Terrible customer service as none existent basically bmth castlepoint phone not working I’ve been there twice chasing my order I paid for 15 days ago and nothing ! Just bs from staff saying in warehou... See more

Absolutely appalling customer service. No telephone line to make contact. Chat bot which says it open between 7am and 11pm when entering all the information into chat box message appears that the ch... See more

Ordered a pair of runners on the 13/09/25.eceived tracking details on the 18th after 2 email and speaking to agent on live chat. i will not receive my order until the 23/09/25 as the warehouse are ver... See more

My husband and I went to the Loganholme Footlocker store and got ZERO customer service. Store was empty except for 2 staff members. We were looking to buy 2 pairs of Ladies Puma Speedcats for myself a... See more

Impossible to return. Make you print labels off (I don't have a printer) then DHL/GPS don't work in store. Have been to 4 different places and still not been able to return due to most not accepting... See more

Sends empty boxes and used shoes. Never seems true deadstock pair from footlocker, not real. They don’t respond to the chat support in their website, and it takes over an hour to get a phone support a... See more

I purchased shoes online, unfortunately I had to return a pair for exchange because they were too large. Of course, I have not received the exchange or any updated information on the exchange. I have... See more

Don't buy online,so far its taken over a month for the trainers to go back and they've only emailed me on the 30th of September saying they've only just received my parcel back and now im going to hav... See more

Extremely disappointed with the service from Foot Locker. I ordered a pair of trainers over a week ago and they still haven’t even been picked up by the courier. I needed them for this week and now wo... See more

Money taken then they cancelled order with absolutely no reason given what so ever. Item still appears in online shop. Will not be ordering again from this company.

I should read feedbacks first to find out many people have same experience as I have.So I ordered shoes for our son.3 days nothing after 3 days I receive email they will be prepare parcel soon and fin... See more

Ordered a pair of trainers on 3rd July for collection in store advertised as within 24 hours. 11 days later and they still haven't arrived. I asked them to send out another pair and they have refused... See more

Did not have a good experience. I ordered two trainers online but only one arrived. When I reported this they asked for photographic evidence of the box, contents, label etc which I supplied immedi... See more

I ordered shoes for pickup and for some reason they inputted a random location across the country instead of the one I already had. I didn’t notice the change and they sent me an email saying the orde... See more

I ordered shoes for pickup and for some reason they inputted a random location across the country instead of the one I already had. I didn’t notice the change and they sent me an email saying the orde... See more

Foot locker took $300 off my card and then canceled my order and then tells me 5-7 buisness days before the funds can be returned. This is not the first incident i bought shoes from them before and th... See more