Gigs and Tours Reviews 34,719

Much better than some *other* ticket websites…. Easy to use once you’re actually in, but has a problem with the automatic bot identification. Got kicked out of a queue seemingly at random despite wait... See more

Great website. Bought pre-sale tickets for Bristol. Easy process. Bit stressful with the timer as always, but managed to bag 2 tickets. Not sure if it's the website or the venue, but the add-ons were... See more

Thanks Gigs and Tours - two transactions for different artists which were seamless from getting a pre-sale link, to logging on the site, to selecting seats and purchasing. Many other ticket provider... See more

Have not booked on line before and didn't have a 'ticket wallet' ap etc I feared it would all go 't** up'. The whole process was very user friendly guiding me through bookmarking date and time of o... See more

Booking system straight forward. However on my online bank account the transaction came up as G&T which I didn’t recognise. I reported this as suspected fraud and my card has been cancelled. If onl... See more

Highly Recommended, value for money, efficient & excellent choices of tickets with detailed seating plan to choose best seats! Amazed to get Front Row after 4th Try! Rick Astley The Reflect... See more

Placed in queue for 30 mins which was expected due to Take That’s popularity. However, chose seats twice and just before payment screen was asked for another login then errors kept coming up. Was fina... See more

I have purchased tickets through Gigs & Tours a couple of times and my experience has been great! I’ve managed to get amazing seats every time and the booking process is simple. Thank you also for the... See more

Signed up to book tickets for my chemical romance on Friday 26th September. The waiting wasn't really long about 17mins till I could select tickets once they went on sale.got great seats too. Must... See more

Pretty confusing checkout experience. Whole thing was quite long - around 10 different views to move through. Much more complex than typical event registration. The need to download an app just to get... See more

Got kicked out at least 4 times when trying to use the Pre-sale access code. Had to keep going back into the queue. Various different reason each time eg Not valid URL, rejected queue number, used que... See more

Links, and servers worked well. Time on site was not 10 mins when connected, was quite tight for time when you are expecting people to sign in and remember their id’s for your site, whe predominantly... See more

I almost don't want to share how good this gem of a site is through fear of it ending up like an impossible site like Ticketmaster, but honestly this website has never let me down for tickets. Every t... See more

Purchased tickets for a show at the Jazz Cafe in Camden. Seamless experience, tickets sent promptly and reminder sent before the event. Would use again for future live music events.

Received pre code for concert tickets, joined queue - clear countdown,realised i hadnt set up account so got that sorted pretty quickly, presented with ticket options - easy to buy using apple pay. w... See more

Bought Foo Fighter tickets, took less than 5 minutes from start to finish, perfect experience. Unlike other ticket suppliers who make you wait hours in a queue and then change you 3 times the amount... See more

Took me half an hour because I kept being kicked out of the queue, although I don’t have any vpn, multiple displays or such activated. Terrible. Also tickets kept on appearing and disappearing, being... See more

Terrible experience trying to book take that tickets. Had pre sale code but website crashed when queuing started. Continued to crash for about 30 minutes with random and unhelpful error messages. Even... See more

Had pre-sales access for James Morrison at the London Palladium, and everything went quickly and smoothly. The access code worked instantly. (Other websites it wasn't valid or recognised!!!) I got the... See more

Used the service for three pre-sale events on the same tour. Logged on immediately the site became active, but was unable to find a single worthwhile ticket offer for any of the three venues. Impres... See more

Shocking. After not receiving my physical tickets i tried to contact the customer services to answer the only question i had which was where are my tickets!. What followed was link after link after... See more

Complicated & stressfully hurried booking experience. Don't want e-tickets. No way to choose seating which is important when one is disabled, esp. when venue is known to have difficult to access & un... See more

Awful. Fill in this, fill in that, getting timed out. Losing tickets at the payment, nothing but trouble. If this had been my first experience of this,i'd put it down to making a mistake, but it's not... See more

Impossible to book disabled access ticket I bought pre sales access via the CD & it said disabled access tickets could be booked … it sent me down rabbit holes & dead ends & no one answering the ph... See more

Jumping around. Suddenly demanding downloading of an app mid transaction. Apple Pay wouldn’t work. Too stressful. Edit following the response. I’m sure it is all vital. I use nothing but digital... See more

Went into waiting room before tickets were released. Removed from the queue three times whilst waiting due to having private relay on iPhone. A message was presented suggesting what the issue could... See more

Tickets for Manics booked in presale months in advance then got moved 30 rows back 3 days before and original seats reconfigured so more tickets could be sold. No apology or refund just treated like I... See more

Was kicked out 3 times after joining the queue. Either due to page not loading or payment not completed in time due to processing delays. Also allocation if tickets is poor as you have to click th... See more

I managed to buy the ticket but the site was completely unreliable. Every time you refresh the page, there’s a different set of seats available. Despite being in a presale; the best seats were immed... See more

A stressful experience booking via your website. For most of the first 20 mins when tickets went for sale online they continued to show as 'currently unavailable'. When i was then initially able to se... See more

Had received no email with tickets a week before event - sent the email saying the event was less than 5 days time but no response a all. Eventually through searching online found other people wh... See more

Signed up for pre sale notification but didn’t receive it. Luckily my partner signed up too and she received hers. Would be nice if the tickets were accessible straight to apple wallet instead of havi... See more

On 18 January, I ordered & paid £215.85 for 2 tickets for the June 2nd Bournemouth Kraftwerk Concert. I received a confirmation email saying "You will receive a further email with how to obtain you... See more

Dreadful what a mess of a system for getting take that tickets. Wait ages get an error when you finally get in, try again different error, try again blocked for no reason on phone. Go onto work comp... See more

Having sat through the dreaded queue countdown, I followed the instructions to buy Take That tickets. My access code was accepted only to be told URL not recognised. I went through the process numerou... See more

1.When trying ti purchase tickets it took me several tries before I realised I was being re-direcred to my banking app and the whole transaction was cancelled every time I exited my banking app. In t... See more

A bit frustrating really Pre registered account and logged in OK Then joined waiting room Waited 20 mins first time then 10 mins and on both occasions when I got to the end of the queue got a mes... See more

The experience of booking was overall good, but could be seriously improved by allowing seat selection rather than making us dip out and back in again until presented with something suitable. ADD... See more

When booking Take That tickets during their presale, twice the system took me through the queuing system, then directed to website using link provided. Only to get an error message stating URL not... See more

Couldn't even open the ticket purchase page during pre-sale. Couldn't open the ticket purchase page for my first choice venue during general sale. Tickets sold out in less than 60 seconds at that venu... See more

I tried checking out three times during presale on my phone and it glitched every time not letting me purchase tickets. Tried to do it on a computer later in the day and wouldn’t let me access the pre... See more

Just got my presale ticket for the prodigy in Cardiff next year. £58.50 ticket with a £6.10 booking fee, £2.25 restoration levy fee AND £1.50 transaction fee even though I booked online by myself! The... See more

I had to use Gigs & Tours to book presale tickets to an event at Bristol Beacon. I wasn't able to select specific seats and the options for tier selection didn't match the names on the map supplied... See more

Terrible experience. Was on time for sale then hadto queue for 20 minutes. Chose tickets, clicked to buy then kicked off for url not being supported! Considering I've bought before off this site i... See more

Pretty easy to use, no waiting between options only drawback for me was £2.50 fee for a digital ticket! & then a delay of up to 2 weeks prior to gig to gain access to said ticket as in this case a wai... See more

I was looking for tickets (6x ) for hscc band in Bristol during my search for Bristol the event changed to Edinburgh which I live 7 hrs away . I purchase the 6 tickets it was only after I recieved the... See more

I’m told in order to receive my tickets, I have to download the O2App. And now I have the O2 App, I’m told I might have to wait for a week before the show in July to see my tickets. At the very least,... See more