HeatandPlumb.com Reviews 26,855

Shoeb was fantastic. Kept us informed throughout & was a great help RE delivery. Confirmation of the correct size shower tray was needed before shipment (very wise!). Shoeb got in touch with us to c... See more

I ordered a shower tray which was promptly received. Unfortunately there was a small damage. Although we only noticed it several days after receipt Heat and Plumb were very helpful and sent us a repla... See more

The predicted delivery times posted on the web pages have always been accurate over many orders. This is key to avoiding cost overruns on projects. Items like toilets and sinks have been ordered over... See more

After finding some defects on my bathroom basin shortly after being delivered, l emailed Heat and Plumb concerning the defect. After being kept informed about what was happening, Ms Anna Smith made a... See more

The bath and accessories were left at our front door before 8 in the morning without the deliverers informing us that this had been done. We were at home, awake, and our bell was working. As it was ra... See more

The after sales care provided by Yash was excellent. I needed help replacing a faulty cover cap which had broken on my shower screen a while after the purchase had been made. Yash promptly contacted t... See more

Ordered a shower cubicle, to replace the old one which was past its best. Plumber fitter the new cubicle, which looks great, but the door handle was missing the screw caps. I contacted Heat and Plumb... See more

I can't praise Akshit highly enough, what a star. Nothing but kind, caring and a true professional in all my dealings with your company. Has gone above and beyond, helping us when no-one else cou... See more

I bought a beautiful Reina radiator for a great price. Unfortunately the thermostat needed to be replaced. I contacted Heat and Plumb and had a really swift response. Without any fuss or drama, I had... See more

Used Heat and Plumb several times, always great value and efficient delivery. There was a chip on the tray recently delivered (these thing happen) but one email and it was collected and another delive... See more

Brilliant service from Heat & Plumb. Ordered several items, but the bath tap was damaged on arrival. Unfortunately the replacement was also damaged. This issue was resolved by Joel extremely quickly a... See more

I ordered some new kitchen sink taps on Sunday and received them on the following Wednesday, as requested. They were adequately packaged and arrived in perfect condition. Prior to delivery, I received... See more

Very happy. I did a lot of research, but couldn't find the exact vanity that I needed, finally Heat and Plumb had the correct configuration of basin type/shape and colour of vanity. Plus the best pr... See more

We ordered a vanity and basin unit from Heat and Plumb. It arrived well packaged and in good condition. However we realised the sink item was not as described. I emailed Customer service and Ma... See more

sent me a bath completely damaged bath then refused to refund only replace at discounted rate, then asked me to rate them 5 stars, would stay well clear looking a bit closer into it, there seems... See more

I had such a brilliant experience dealing with Ayesha at Heat & Plumb. My return was complicated, but she handled everything with patience, efficiency, and genuine kindness. Throughout the... See more

We have used Heat and Plumb on a number of occasions over the years. Our recent experience was on a replacement item which was faulty. Having carrying out your instructions what you required which w... See more

The ordering process was simple and efficient. Sadly, the product that arrived was not quite as we’d imagined it from the web pics and that’s where the company really showed their strength in depth. T... See more

Had a problem with a shower frame. (Manufacturer issue) Joel went above and beyond to sort out the problem and was incredibly prompt with email replies and updates. First class customer service. I wil... See more

The shower tray I ordered is exactly as expected , it came well protected and arrived the next day and bang on time. The waste was not included but the one I purchased to go with it was simple to fi... See more

Lots of choice. Good products at competitive prices. Delivery very hit and miss. Whilst not entirely their fault, perhaps considering a more reliable choice of delivery company even if it costs the cu... See more

Revised: Haven’t received my order- no response to say dispatched- nothing Will be looking to retrieve payment unless something happens very soon. Update: order delivered on the day I posted this -... See more

Initial order and delivery were straightforward, but when my product arrived, (akw digipump m11) it did not come with flow sensors which are essential for fitting. The product spec does not say they a... See more

I was emailed a delivery date of 4th February but no delivery slot. It was confirmed the driver would call one hour before. I waited in all day but no delivery or call. Totally frustrating. The de... See more

I am having a whole bathroom renovated which is a daunting experience. I ordered a number of items from heat and plumb. While they could improve on letting you know which delivery link is for which it... See more

If i could give this company 0 stars i would. Ordered a Reina Capo towel rail - Arrived with no instructions in the box. Heating element arrived broken. took some time to receive a replacement. 7 m... See more

Incompetent. The brand itself trades by sending customer service out of the UK. Fine. But the correspondence may as well be with a robot. Issues with products arriving in incorrect pack... See more

We were told delivery was on a Friday, then moved to Monday then Tuesday and eventually Wednesday. We had to chase to get information and got conflicting information from different people on the same... See more

When we lived in London, we used this company for most of our plumbing needs because they are very knowledgeable, helpful and friendly. Naturally, when we moved to the South West, we bought our new... See more

The majority of the items for our bathroom renovation were ordered from Heat & Plumb. Items were delivered promptly with any issues with them were quickly resolved. Prices are very competitive compare... See more

Bought a shower screen at a good price selected the delivery date all done. On day of delivery driver phoned & gave time he would be arriving delivered to door no problems which is rare these days. Hi... See more

Heat and Plumb offered the range of plinth heaters we wanted and the models were better than others on the market. We purchased two and received the very quickly. Unfortunately due to our misunderstan... See more

I ordered a bathtub on Monday for delivery on Wednesday. On Tuesday, I was told it would arrive Wednesday 15:19–17:19. Then they changed it to after 6pm. Later, they called again saying “next job, 3... See more

Heat and Plumb were very responsive when dealing with a couple of unfortunate (and probably a bit unlucky!) problems I had. Joel was very efficient with sorting my issues and kept me up to date at a... See more

We ordered a shower tray and waste, unfortunately our waste was damaged in transit. After emailing Heat & Plumb we received a response on the same day from Ayesha in their support team. She handled... See more

Good website, easy to use, prices good. Minor delay to shipment resolved by shipping next day. Call centre responsive and able to deal with delay issue and provide revised delivery information.

My shower door arrived damaged which was a bit stressful but I am really impressed with how quickly it was resolved. The delivery company contacted me the same day to say the replacement was on its wa... See more

Absolute disgrace of a company. Delivery organisation terrible. Item arrived not as described. Hours spent trying to sort. They clearly are incapable of customer satisfaction and love to give the... See more

HeatandPlumb's website was easy to use and their prices are competitive. I ordered a Como Adjustable Shower Value to fit existing pipe centres of an awkward size and it was delivered quickly and safe... See more

Delivery was cancelled and notification sent at very last minute waited at home all day, really annoying and poor customer service, cant comment on products as they haven't turned up yet. Can comme... See more

Excellent range of taps etc with good prices. Easy to order and arrange a convenient delivery date. Packaging however was poor with individual item packs dropped in a large box with no additional pack... See more

Web site v.good.4 different basins shown on the item.Saving time.Customer services helpful.Would definitely by from them again .Competitive prices.Fast delivery once item in stock .Driver great .Need... See more

Fantastic service from Ayesha. We had a faulty tap under guarantee. As soon as I contacted her about it she dealt with the whole process including getting faulty one collected from home and replacemen... See more

Items were in stock, at prices cheaper than the brand site. My orders arrived as scheduled, delivery was free. A temporary glitch on my payment meant I left a message on their customer feedback option... See more

Easy to order with free delivery at best price available. Arrived earlier than expected with dpd tracking. Order form gave to option to add deliver instructions which is really helpful because we are... See more

We recently ordered a black profile wetroom panel from HeatandPlumb. When they unpacked the panel the bathroom installers got the idea we'd been sent the wrong product, in chrome finish rather than... See more