HHV Reviews 1,200

Perfect packaging and items in pristine condition. The delivery was a bit confusing because they didn't specify my floor. This delayed delivery by two days.

I've ordered several times from HHV for vinyl that I couldn't find elsewhere. Unfortunately twice I had items that were damaged, one in the post, one with the pressing that kept skipping. Both times H... See more

After initially having a frustrating experience with a defective pair of sneakers and feeling dismissed by customer service, I’m happy to report that the situation has been turned around. Today,... See more

Twice I have received a sealed record with defects which would have been made at the pressing plant. Each time HHV customer service has acted quickly and communication has been first-rate. On each... See more

I regularly order from hhv.de ​​and am always satisfied. The collection of vinyl records is really impressive – many unique releases and special editions that are difficult to find elsewhere. The... See more

I ordered three vinyls to Singapore and the transaction was seamless and hassle free. Items were despatched quickly via FedEx with tracking info, and they arrived well packaged and in perfect conditio... See more

Recently moved from the U.S. to Belgium, and it's a bit tough to get access to certain products. One of them was the Jem and the Holograms 40th year anniversary deluxe album. Came across HHV through s... See more

Hi all, I bought a "Sebastien Tellier, L'Adventura." album which is a very obscure LP here in Ireland. The price was right, the quality of the packaging was great and the corners of the media perfect!... See more

I mainly buy vinyls from them. Excellent service, shipping and quality of the items. Among the absolute best around the world. Considering even the honest prices I can only highly recommend it. Dar... See more

Ordering was easy. Tracking provided and was very accurate. I received my parcel on time. I was absolutely delighted with my Bryan Adams De Luxe box set for Roll With the Punches. Even more delighted... See more

the offer of products from HHV is always at the top. Prices for records are quite good and quality of service is premium. I can tell this not only for the specific experience but for the multiple ones... See more

I bought 2 records by Thee Oh Sees two weeks ago. They sent me an email saying they had been "shipped" along with an Asendia tracking number, but it never moved past the "manifest created" status. I c... See more

I received two orders in one month, and both had issues. One was for a limited and numbered vinyl record but it came without numbering. Customer service promised to correct this but two weeks later I... See more

Quick shipping, and all the used records I purchased arrived in perfect condition. My only complaint is with their “gift points” system. You earn one point for every euro spent, which can be redeemed... See more

Wrong item | Lack of response from sales service Despite the store offering products at good prices, the level of post-sale service is horrible, an absolute disaster. Besides errors in shipping the p... See more

Dishonest pricing policies. I had an item in a cart waiting for a better moment. Suddenly the price increased, as did many other prices in a search I was watching. Then a few days later they release... See more

I have zero complaints with any of my orders. They arrive on time, no hastle. But the customer service...if ever there is any customer service. I have mailed them and mailed them...zero response. Co... See more

My order was either not sent, or got lost, the tracking shows it's still in the original destination. Customer support is not responding, I was able to call them ONCE during the whole week, the pers... See more

Placed an order for a oakley beanie. Sent promptly but just got lost in transit quite clearly (not their fault i get that). However I emailed half a dozen times asking for support / next steps a... See more

I often buy from them, but unfortunately I have to confirm that the quality of the support service has really worsened. On March 26, 2025 I opened two support tickets, on April 2, 2025 I asked for... See more

I placed an order on December 5th with a two-week delivery estimate. As of January 9th, I still have not received my items. My attempts to contact the company have resulted in very slow and un... See more

Truly very subpar experience. I used this store to buy one vinyl from a very anticipated release. But I wanted the specific cover so I decided to give them a try. The process and delivery was fast, bu... See more

This is my first time using their service, and it has been the worst experience so far. I contacted their customer service hotline to ask for an update on my delayed order. They confirmed that... See more

Just bought a pair of Adidas sneakers. I didnt get a confirmation email from hhv, but updates from fedex. It arrived the 25th of july, and I've used the pair of shoes 2 times. The shoe sole are alread... See more

Received damaged vinyl, sent video and photos to the seller who acknowledges the damage but asks me for the costs of returning it. Basically purchased an unusable item and also paid to return it so I... See more

Last week, I placed an order for a vinyl record (Order 00735-85137, dated January 28, 2026) and intended to merge it with my earlier order (79272-38533, dated January 26, 2026). Unfortunately, t... See more

Takes too long to reply and shipping is very slow. Actually wanted to add to your reply. Delivery was supposed to be the 29th but as usual it was late. Fedex are always letting you guys down.... A... See more

This is just beyond ridiculous...I never receive any tracking, or shipping info whatsoever. I mail them about it, numerous times, no answer. I contact through DM on their socials, zero r... See more

Delivery is consistently reliable and on time, which I appreciate. However, my main concern is the lack of proper follow-through on special requests sent via your service email. Each time I reach out... See more

Ordered a pair of sneakers, BLUE, received a WHITE pair of sneakers, called them and they sent me the details to ship the wrong sneakers back and obviously, when they receive them they will ship the g... See more

Graham Nash wild Tales 2de hands lp besteld. Stond als VG op de site, echter vol krassen, niet aan te horen. Mijn analyse VVB - = very very bad min. Ik zou hier nooit een vinyl meer bestellen. Graham... See more

I ordered a clear vinyl because I collect special pressings. They sent me a black vinyl instead. I reached out to say I wanted a refund or to receive the correct vinyl as I ordered. Their response: "w... See more

It’s a joy to deal with HHV Berlin. Using FEDEX as their carrier has its downfalls. Delivery of consignments takes for ever

I love this shop, but unfortunately they have the highest price for shipping cost AND they do not offer return, so for a pair of 150 euro pants i spent 40 euros for the return, and 30 euro for initial... See more

They have a realy large cataloge of music carriers. And mutch good collectibles. For me personaly its the best store for Hip Hop albums.

Super fast shipping! Order was legit and accurately described. Took less than a week to get to Detroit from Germany. Would definitely recommend!!!!