hmv (UK) Reviews 141,218

I've been shopping at HMV since I was a kid, now I'm 53 lol 😂 HMV always delivers - a great range of products, super value for money! Items shipped and delivered on time and in perfect condition, sup... See more

I have found I'm using HMV more to pre-order blu-ray box sets these days - "The Sweeney" and "The New Avengers" for examples. The main reason because I always get my order on time and in perfect con... See more

Ordered three records as part of the 3 for £66 deal—because I love a bargain almost as much as I love good music. The vinyl arrived quickly, well protected, and in perfect condition (no sad, be... See more

Such a great experience we had at the Ipswich HMV, very knowledgeable and friendly staff helped us find all the albums we were looking for, including CDs old horror films from their brilliant selectio... See more

Easy to order online if no stock available in store . As a 60 year old grandmother not knowing anything at all about K-pop the staff are very knowledgeable and always happy to help . When I’ve visited... See more

Graham and Craig (I hope I’m spelling their names right) from the Luton branch have been absolutely amazing and very helpful when it came to an online order I’ve placed. Went above and beyond, very fr... See more

Dear HMV Thank you so much for my cd, it was dispatched quickly and a bonus it arrived in a jewel case 👍🏼 Jewel cases are still the better option for CDs, the cardboard ones don’t last and just l... See more

The sales assistant could not of been any more helpful then what he was he found exactly what we were looking for and took it too the till. The record player is beautiful. And he mentioned about ha... See more

HMV provide fantastic service as well as fast tracked deliveries when ordering on their website shop or Ebay. Easily recommended for Arrow limited edition films and other items. I mostly buy the spe... See more

HMV is a great company for physical media. I am a big collector and I order and pre-order from HMV nearly every month without fail and my pre-orders always arrive on Day of release and my other orders... See more

I have been using HMV for several years now for dvds and cds, either instore or via their online store. Cannot fault the vast range of products they stock and the prices offered. New releases are ofte... See more

The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the nig... See more

Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... See more

Service good, as per usual, but I get a little irritated by every company I deal with asking for a review, every time I buy anything from them. I may be a 'little' old school, but I've always thought... See more

Fast delivery; ordered Attack on Titan Season Original Soundtrack on 30th September with standard shipping option and it arrived before my birthday on Friday 3rd. Was nicely packaged and sealed. Didn’... See more

Excellent as usual. Good value, excellent order updates. HMV only take payment if the item is in stock. If you pre-order no money is taken until the CD is dispatched. Fast dispatch and delivery for th... See more

Bought 'Sound of the Smiths' and 'Stop the Clocks ' through HMV online. Both cds arrived promptly and I'm happy that HMV are using Royal Mail not Evri. HMV tend to be more expensive than Amazon but... See more

Excellent. I haven't had need to contact customer services for anything yet, so that's a cautious set of stars. British customer services are renowned worldwide for being bad. Let's hope my viny... See more

We attended an album signing for the Damned which was held inside the Bullring’s HMV. However, due to unforeseen circumstances there was a delay due to the band getting held up in traffic. The staff... See more

I'm sorry to write this negative review as I have alway had a good experience with HMV. I ordered two items three days ago that show on websire as in stock aand ship within 24 hours. Payment taken bu... See more

Item was clearly damaged before it was sent to me with part of the record cover folder over: not just creased but folded over. Obvious damage and it should not have been sent. HMV don't send replace... See more

Refund policy needs reviewing! I had a bad experience purchasing an item online. Travelled to the nearest HMV which was 6-7 miles away to seek a refund. Told at the till exchange or credit note. You c... See more

My purchase had dispatched late, and when the record arrived It had a deep scratch across one side. I contacted customer support and sent pictures. They said 'Take it to a local store (over 70 miles a... See more

I keep getting annoying emails to review HMV but it's been 2 weeks and I'm still waiting for my order. The phone doesn't even ring, just hangs up as soon as I press to call. I wouldn't have minded so... See more

I paid for season 3 of And just like that November last year as an xmas present for my sister. Still haven't received it yet as the date of delivery keeps changing, 3 times it changed now. Refused a... See more

Ordered the 4K Ultra HD Universal Classic Monsters Collection off the HMV Online Store. Item arrived without plastic wrapping and the case damaged. This is the second time this has happened ordering f... See more

I made an order of three blu rays. They delivered two of them, and after a few weeks I realised the third wasn’t coming. When providing evidence of the delivery mistake, they said they can’t send me a... See more

Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... See more

Pre-ordered item not being delivered on release date, and it's still not being delivered. Unable to listen new Megadeth on premiere date. No update when it will be delivered, after complaining to HMV... See more

Took ages to come but advertised 48hr shipping. Arrived with creased sleeve & ripped inner sleeve and unable to play vinyl as label on one side not in correct place and overlaps onto main bit of vinyl... See more

Ordered vinyl and waited 4 months for it to be delivered 🫠 In addition to this I can now see that hmv is calling me out for ‘serval failed delivery attempts’. Perhaps if the item was delivered prompt... See more

Great selection and some great deals and offers. Delivery was my issue. No updates via email after confirmation so I didn't know where order was. Order placed on 21st Jan for a birthday gift a week la... See more

Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more

Very poor care taken when packaging last 3 records. Have received I have either deep lines in the outer sleeve or corners are scuffed and partially opened cellophane also partially lifted record centr... See more

I bought this product as a Christmas present, for my daughter who grow up with SpongeBob SquarePants's. I was kept updated regularly regarding when product was being delivered. The product was del... See more

Great service from Fopp in Union St, Glasgow after HMV Argyll St, Glasgow couldn't be bothered to order in and said just keep popping in to see if they had them in stock yet. Fopp took my order and th... See more

HMV are a great company with a good range of products. They have faced competition from Amazon, but I think they beat Amazon in terms of specific media, and better free-postage requirements. I'm happy... See more

It is always a pleasure going into the HMV store in Lincoln as the staff are always very knowledgeable, helpful and friendly. They make you feel very valued as a customer because, unlike many other... See more

A shambles. Notified that the order was despatched via UPS, but no further information transpired. HMV website informed me not to even bother to raise a query until 14 days after despatch as it wouldn... See more

Sending a £50 Collector's Edition 4K boxset in a thin cardboard envelope is shocking. How it survived any knocks in the post is nothing short of a Christmas miracle, I'm sure there will be plenty of p... See more

I purchased an album that was misleading to what was included. Lana Del Rey's Born to Die Paradise edition doesn't contain Born to Die. Only mentioned in small print. Not allowed to exchange or return... See more

I have Placed quite a few orders with HMV over the years for mostly Blu Ray's or CD's, especially during periods of special offers being offered. In all occasions to date I have chosen the 48hour fre... See more

Great to meet The Damned and get New album signed but spoilt by the rudeness of the woman at the end ushering us to leave quickly and absolutely no manners. Don’t know if this woman was a HMV employe... See more

As Always Using The HMV Web Site For Ordering Is So Easy. And As Expected my Items Were Delivered Quickly And Well Packed From The Ravages of Postman Pat And His Mates. Also Kept Updated By E-Mai... See more