Jomashop Reviews 37,234

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and authenticity. Many reviewers specifically mention fragrances, noting the wide selection available and the fact that the scents last all day. Consumers also appreciate the unbeatable prices, often lower than those found in brick-and-mortar stores, making it a go-to destination for various items. People have different opinions about the delivery service. While some customers report fluid, fast, and well-communicated shipping, others have experienced delays and issues with packaging. Similarly, experiences with orders vary, with some consumers reporting prompt and professional handling of issues, such as refunds for defective items, while others have encountered problems like missing items or broken atomizers.

Based on these reviews

Rated 4 out of 5 stars

I would’ve given 5 stars because it’s deserving of such. Your shipping though can use a substantial improvement as far as making sure a box is taped properly before shipping. Its nice to know that a m... See more

Rated 5 out of 5 stars

shopped many times with joma, had a few issues for which they've accepted quick refunds, but by far my purchases have been perfect over a period of 15years buying watches. that is why i know even if i... See more

Rated 5 out of 5 stars

Never buy fragrances from a department store again! I adore Jomashop! There are scores of options for which to purchase niche, designer, and even clone fragrances, but you can can be assured that Joma... See more

Rated 5 out of 5 stars

I’ve purchased 6-7 watches from Jomashop, and their website is user-friendly with unbeatable prices. Recently, I bought an automatic watch, but it wouldn’t stay wound or keep time, even after trying a... See more

Rated 5 out of 5 stars

Jomashop is my favorite online store when I’m looking for sunglasses, fragrances, and various other “collectible” outfit accessories. I like electronic bay, but you never know if what they are sending... See more

Rated 1 out of 5 stars

Extremely disappointed with Jomashop, I paid extra for express delivery of a watch, and after four days ZERO movement and their online system says waiting shipment! I sent a email requesting an update... See more

Company replied

Rated 5 out of 5 stars

Can’t beat the pricing for fragrances. With certain sales they have you can get designer fragrances at 100 dollar difference than storefront at times . Went to Sephora got lanuit delhomme and Ysl li... See more

Rated 5 out of 5 stars

Absolutely loved this cologne shop! The moment you walk in, you’re surrounded by incredible scents—from fresh and clean to bold and unforgettable. The selection is top-tier, with something for every s... See more

Rated 1 out of 5 stars

Your customer care is non-existent. I paid extra for next-day delivery, but the package arrived two days later, completely defeating the purpose of paying for premium delivery. Because of the delay, I... See more

Rated 5 out of 5 stars

I ordered Armaf Men's Club De Nuit Intense Extrait de Parfum and Arabiyat Prestige Men's Marwa EDP and the Marwa atomizer was broken and leaking. I went onto the website and asked for help. They got... See more

Rated 5 out of 5 stars

Order cancellation was a snap (I entered the wrong address). James from Customer service was lightning fast to respond, and sent me a quick email notification. He made the process exceedingly easy. Jo... See more

Rated 5 out of 5 stars

I worked with Ryan, the sales manager, and he was wonderful. Even with my many questions, he was very patient and flexible. He answered everything clearly and replied to all my emails immediately, n... See more

Rated 5 out of 5 stars

Jomashop does everything well. They offer superb products at fantastic prices. Their website is informative & easy to navigate. Their shipping & delivery process is fluid, fast, & I'm always kept u... See more

Rated 1 out of 5 stars

Every time I tried to checkout without using the express options all I could do was input my first name and then the screen would flash white with a blue loading circle and do nothing. Extremely frus... See more

Company replied

Rated 5 out of 5 stars

I love that I always get my packages early, before the predicted delivery date. All authentic and amazing perfumes and colognes. I always get the shipping protection. The post office delivered one... See more

Rated 5 out of 5 stars

Jomashop is incredible. My go-to for fragrances, zero questions asked. They have an incredible selection of fragrances at even better prices. Why would you EVER shop retail with the existence of them?... See more

Rated 5 out of 5 stars

So many choices and great value on the products. I spent several days comparing prices on the website, and Jonashop had the best prices on the web. Having purchased from them before, I was confident t... See more

Rated 3 out of 5 stars

I waited quite a long time to purchase my Speedmaster, of course I love the watch. It was a 2024 pre owned watch, however it was not described as having someone butcher the underside of the the lug... See more

Rated 1 out of 5 stars

I bought three perfumes on this website a month ago, but I only received one. I received the Liquid Brun, but the Dylan Blue and 9 PM never arrived. I tried for several weeks to contact custome... See more

Rated 1 out of 5 stars

39 minutes on hold. Changed address on website. Called in address change. Azzhole foreigners lied. Said they changed address. Didnt do it. Shipped to wrong address anyway. Never got item. Charged me... See more

Company replied

Rated 1 out of 5 stars

placed an order, jomashop takes orders of items they dont actually have in stock. said ships in 3-5 days im on day 7 . TERRIBLE. they also pay THE WORST social madia influencers to sell products with... See more

Rated 2 out of 5 stars

Customer service is extremely difficult to get a hold of. My order was on back order and no one let me know. My order wasn’t going to be in time for Christmas even though I ordered Black Friday and it... See more

Rated 2 out of 5 stars

Well, I've never had an issue I can remember with Jomashop, but this time it wouldn't take my Venmo payment so I had to transfer it to my bank and then use a different card, costing me around $10 extr... See more

Company replied

Rated 1 out of 5 stars

After spending almost $200 on this bottle, it arrived completely shattered. There was literally no protection / padding in the box. Just a glass bottle tumbling around. I have ordered $30 bottles from... See more

Company replied

Rated 1 out of 5 stars

Purchased Maui Jim sunglasses, on their site it said in stock available for immediate shipping. After 4 days no glasses. Called store, still processing order. Cancelled order ,going out of town. Repre... See more

Company replied

Rated 1 out of 5 stars

Seemed to be good deals. Unfortunately I received a watch that appeared to have been used and re-shipped. Even with a less than proper and professionally wrapped watch (and I also found better deals a... See more

Rated 4 out of 5 stars

Great selection of fragrances and decent prices, not the best on all. Shipping is so so. I’ve seen the reviews of shipping taking an extreme amount of time and I’ve had it happen to me more than once.... See more

Rated 4 out of 5 stars

VERY pleased with all my orders from Jomashop! Delivery was fast with fragrances packed very safely. Only downside is that the Loyalty Points expire to quickly with the only way to aquire more is thro... See more

Rated 4 out of 5 stars

Oakley sunglasses 40-50% cheaper than Oakley or Sunglass Hut. A little slow to ship (ie 5 days: ordered on Monday morning, shipped on Saturday afternoon). Product arrived in perfect condition with a... See more

Rated 5 out of 5 stars

Jomashop has consistently been my go-to store. The prices are always competitive, offering high-quality products at great value. I recently bought the Giorgio Armani Acqua Di Gio Profondo and can conf... See more

Rated 5 out of 5 stars

Ive ordered over a dozen fragrances and I've confirmed them to all be legit. People complain about shipping times but I've never waited more than a week for my order. They have earned my business by b... See more

Rated 5 out of 5 stars

Good products . staff for inperson calls are not the most pleasing for a high end store But ordering online is easy and navigation is very easy periodic reminders on sale very enticing Repair... See more

Rated 5 out of 5 stars

Dear Sir/Madam, It is always a great experience, shopping at Jomashop website because it is one of those website that you wish you could buy everything but everything is so lovely and beautiful an... See more

Rated 5 out of 5 stars

My Alfred Dunhill Edition cologne was discontinued about ten years ago. Nearly all of the new old stock is now gone. Since then, some branded Dunhill recreations have hit the market. Some good, some n... See more

Rated 5 out of 5 stars

I've had such a good experience with Jomashop's fragrances. I've saved a lot of money on designer scents, and while the shipping takes more time than a traditional retailer would, it's been well worth... See more

Rated 5 out of 5 stars

Great place to buy with confidence & expect to receive authentic merchandise! I have been shopping with Jomashop for a while & I won’t buy anywhere else.. no one can beat the price & quality.. & there... See more

Rated 5 out of 5 stars

I purchase cologne at Jomashop. I have probably bought 7 different colognes from them and each one arrives in great condition and is authentic. They don't always have the best retail price but at leas... See more

Rated 1 out of 5 stars

Jomashop is a bunch of scam artist, bought a new $700 watch 2 months ago has a major failure and they will do nothing about it. I will never buy anything from this site again and I highly recommend st... See more

Company replied

Rated 5 out of 5 stars

Although shipping times are sometimes iffy, the customer service is always top tier, as they are more than cooperative, responsive, and understanding. They clearly communicate what’s going on with ord... See more

Rated 4 out of 5 stars

I do like shopping at Jomashop. Prices are tough to beat. And I do understand about checking the availability of if item is in stock or it may take a few days to weeks to ship However I did order some... See more


Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

37K reviews

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Rated 1 out of 5 stars

Sent watch to Jomashop for repair

Sent watch to Jomashop for repair. They lied about the condition of the watch. Omega Seamaster 9000.00 dollar watch. I spent 160 dollars for insurance with UPS to ship it. These turds sent pictures of another watch and said it was abused and voided their warranty. Jomashop is a cheap scam. I took the watch to a local dealer and they manually winded it. Watch has been working perfectly ever since. STAY AWAY FROM LIARS. Jomashop didn’t do anything . Don’t trust their company or service department. They received the watch and mailed it back to me 2 months later and did nothing. Liars

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Damaged items and bad customer service

First problem since ordering fragrances from Jomashop. I received a clearly used fragrance with some damage to the atomizer. I followed the procedure to have it returned without being charged. I received an email from James with further instructions to provide pictures which I did and now I am being ignored. Something is going on with usual trustworthy sites shipping out fakes and damaged fragrances. I guess I’ll contact my bank and just purchase right from the fragrance house if jomashop knowingly sends out used and fake items then ignores me.

February 6, 2026
Rated 4 out of 5 stars

Great experience over all

Great experience over all with purchases (3 so far). Only gave 4 stars cause processing and shipping times are longer than I expected them to be. Times stated have been overran with each of my purchases.

February 2, 2026
Rated 1 out of 5 stars

Customer service horrible - go elsewhere!

Jomashop refused my return despite me following their proceedure. After 20 minutes a gentleman answered phone. He was the rudest c.s. person I have worked with in 60 years. Refused to tell his name, refused to get a suspervisor, and repeatedly interrupted me, saying if you would stop interrupting me.... Totally condescending, accusatory, rude, didn't send follow up e-mail as stated. On hold again because of his incompetency and impatience ("This call is over 2 minutes so I am going to hang up."

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Glory to jomashop

Fragrances take about 2 weeks to arrive which is a very normal waiting time if your not getting babied by amazon. Every package i got has been the correct package and its typically 30% cheaper than retail. I will be buying here again

February 2, 2026
Rated 1 out of 5 stars

I purchased a real pair of Rayban New…

I purchased a real pair of Rayban New Wayfarer Classics from Jomashop in April 2025 and they were great. Unfortunately I broke them and had to buy another pair. I purchased a second pair from Jomashop and they sold me fake ones! They looked completely different in size and were made of cheap plastic. They made ME pay for return shipping and refused to acknowledge they were fake! I will never buy another thing from this sketchy website. The experience with customer service was horrible, I actually liked buying things from Jomashop before this experience. To make me pay for return shipping and consistently deny you sold me a FAKE PRODUCT is a horrible company practice. ZERO STARS.

September 18, 2025
Unprompted review

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