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Luxvindu er en norsk leverandør av eksklusive drivhus i aluminium, utviklet for nordisk klima og for hageeiere som stiller høye krav til kvalitet, design og funksjonalitet. Vi spesialiserer oss på solide og elegante drivhus som kombinerer moderne arkitektur med praktiske løsninger for dyrking, avslapning og helårsbruk. Våre drivhus er produsert med fokus på lang levetid, stabil konstruksjon og materialer av høy kvalitet. Aluminiumrammer, herdet sikkerhetsglass og gjennomtenkte detaljer gjør Luxvindu sine drivhus godt egnet for norske værforhold, enten det er vind, regn, snø eller store temperatursvingninger. Resultatet er et vedlikeholdsvennlig drivhus som holder seg pent og funksjonelt i mange år. Hos Luxvindu finner du et bredt utvalg av drivhus – fra klassiske hagdrivhus og moderne aluminiumdrivhus til større orangerier og hagestuer som kan brukes både til dyrking og som et ekstra uterom. Mange av våre modeller kan tilpasses etter kundens behov når det gjelder størrelse, glassvalg, dører, vinduer og tilbehør. Vi legger stor vekt på kundeservice og trygg handel. Våre kunder får personlig veiledning før kjøp, tydelig informasjon om levering og montering, samt oppfølging også etter at drivhuset er levert. Gratis levering, konkurransedyktige priser og tydelige produktbeskrivelser er en naturlig del av Luxvindu-opplevelsen. Luxvindu selger drivhus direkte til privatkunder i Norge, uten fordyrende mellomledd. Dette gjør at vi kan tilby høy kvalitet til en bedre pris sammenlignet med mange tradisjonelle aktører i markedet. Vi samarbeider med erfarne produsenter og velger kun løsninger vi selv kan stå inne for. På Trustpilot ønsker vi å være åpne og transparente. Vi setter stor pris på tilbakemeldinger fra våre kunder, enten det gjelder produktkvalitet, levering, montering eller kundeservice. Kundevurderinger hjelper oss å bli bedre, og gir nye kunder et ærlig innblikk i hva de kan forvente når de handler drivhus hos Luxvindu. Luxvindu – drivhus i aluminium, tilpasset norske hager og norske forhold.. Legg inn bestillingen din her: https://www.luxvindu.no
Fridtjof Nansens Plass 5, 0160, Oslo, 0160, Oslo, Norway
3.8
211 reviews
Replied to 37% of negative reviews
Typically takes over 1 month to reply
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I had a great experience from start to finish. Easy to order, clear communication, and the product does exactly what it should. It’s refreshing when things just work as expected. Would recommend to others without hesitation.
Delivered windows and balcony door with damages/production faults. Sendt an email with pictures and description. After many weeks with just a lot of questions and demand of documentation they finally agreed to send the paint for repair and pay the cost of repair. End result not as good as new with spot paint and no compensation for time spent and inconvenience.
Theoretically, Luxvindu is located in Norway (but probably only virtually), but the greenhouses are manufactured in Latvia. Communication via email or phone is very poor. Delivery times are extremely long. I waited four months, and my order was incomplete. Missing parts were sent twice, extending the order's processing time. The quality and precision of the components are very poor. I strongly advise against purchasing from this company. If you decide to purchase, you will be disappointed! All negative comments on Facebook and Instagram are deleted. I have been blocked by Luxvindu. Others are also being blocked.
I am currently waiting for a response regarding the price reduction for my order; I have been waiting since July 30th.
I have used Luxvindu several times the last years, both windows of all sizes and a green house.
There have never been any issue with payment or delivery. The quality of the product is excellent, and I especially appreciate the option to modular build in any size and shape. The company is easy to communicate with and the response is always swift.
Highly recommended.
Luxvindu delivered affordable and high quality windows for my house. And their customer service is quite excellent. When ordering with wrong measurements (made by me) they assisted in adjusting the order with no change in delivery time. They have always responded promptly and gone beyond “regular” customer service in order to assist me in solving my issues, such as providing me with paint for covering up damages that occurred during installation.
Reply from Luxvindu
Thank you so much for your kind and detailed feedback! We're truly happy to hear that you are satisfied with both the quality of your windows and our customer service. Mistakes with measurements can happen, and we're glad we were able to assist in adjusting your order without causing delays.
It's especially rewarding to know that our team could go the extra mile to support you, whether through prompt communication or small but important touches like providing paint for installation touch-ups. We truly appreciate your trust in Luxvindu and look forward to assisting you again in the future!
Order was delivered on time. Windows looked good. Hope they will function OK.
Reply from Luxvindu
Thank you for your feedback! We're glad to hear the order was delivered on time and that the windows look good. We’re confident they will perform well, but if you experience any issues or have questions, don’t hesitate to reach out.
Good experience and the windows came earlier than antivipated n
Reply from Luxvindu
Thank you so much for your kind review! We're happy to hear that you had a good experience and that your windows arrived earlier than expected. If you have any questions or need further assistance in the future, feel free to reach out. Enjoy your new windows!
— The Luxvindu Team
Reply from Luxvindu
Takk for tilbakemeldingen. Vi beklager for misforståelsen og eventuelle problemer dette har medført. Vi setter stor pris på at du gjør oss oppmerksomme på dette, og vi jobber kontinuerlig med å forbedre informasjonen rundt kostnader og leveranser for å unngå slike situasjoner
Windows arrived on time, packed very well, great contact. I highly recommend
Reply from Luxvindu
Thank you so much for your kind words and recommendation! 🌟
We're thrilled to hear that the windows arrived on time and in perfect condition, and that you were happy with our communication. Your satisfaction is our top priority.
If you ever need anything else, we're always here to help!
Warm regards,
The Luxvindu Team
Good communication, arrived ahead of the four week predicted time. Looks to be a solid good quality window. Many thanks!
Reply from Luxvindu
Thank you so much for your kind review! We're very happy to hear that your window arrived earlier than expected and that you're satisfied with the quality and communication throughout the process. We truly appreciate you taking the time to share your experience, and we're here if you ever need anything in the future.
Warm regards,
The Luxvindu Team
Window was broken when I opened it a few days after delivery. Poor customer service that took absolutely no responsibility. In addition, I received a bill from ups for customs, even though this is a .no domain with Norwegian registered AS...
Reply from Luxvindu
Thank you for your feedback, and we sincerely apologize for your experience.
We’re very sorry to hear that the window arrived damaged and that our customer service did not meet your expectations. This is not the level of service we aim to provide, and we fully understand your disappointment. Your feedback helps us identify where we must improve.
Regarding the customs charge, we’d also like to clarify that while we operate a Norwegian website under the .no domain, Luxvindu is part of an international company with stores and operations in several countries. The Norwegian page is created specifically to make shopping more accessible and convenient for our Norwegian clients, but as our products are manufactured and shipped from outside of Norway, customs charges may still apply in some cases. We regret if this was not clearly communicated at the time of purchase.
Please know that we are taking your experience seriously and are working to improve both our logistics and communication moving forward. If there is anything we can still do to assist or correct the situation, we would very much appreciate the opportunity.
Thank you again for your honest review.
Reply from Luxvindu
Thank you so much for your amazing review! We truly appreciate your kind words.
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