Medicare Solutions Reviews 9,391

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, polite, and clear communication. Consumers highlight the agents' willingness to go the extra mile, conducting thorough research to identify plans that precisely align with individual needs. People appreciate the patience and trustworthiness exhibited, along with the agents' commitment to answering questions and providing detailed explanations throughout the process. The customer service receives high marks for its helpfulness and attentiveness. Reviewers appreciate the agents' ability to simplify complex information, guide them through each step, and ensure they feel heard and at ease. Consumers value the personalized attention, with agents taking the time to understand their specific needs and concerns. The user experience and the product are also viewed positively, with people expressing satisfaction with the ease of navigating the system and the comprehensive coverage provided.

Based on these reviews

Rated 5 out of 5 stars

Tammy takes the time to check all relevant considerations between appropriate plans. My questions were answered and we talked about why one plan might be better than another. Much easier than me try... See more

Rated 5 out of 5 stars

Aaron Williams was very knowledgeable about various Medicare Advantage options and helped us to save $ by switching me to a less costly plan for next year. We also needed help regarding Medigap for m... See more

Rated 5 out of 5 stars

The entire interaction was professional and informative. The agent explained everything and guided me through each step. He was friendly and polite and spoke clearly. All aspects of this change were e... See more

Rated 5 out of 5 stars

We made one call to Doug Stevens and he handled everything for both my wife and me. He did excellent research on the plans available to us and provided us options in order to select the plan that met... See more

Rated 5 out of 5 stars

Agents go out of their way to find the best plans to fit your needs. Very patient and trustworthy along with this willingness to do research on your behalf and return your call when they think they've... See more

Rated 5 out of 5 stars

I worked with Trish Casper to review my insurance plan. She listened carefully to what I liked and disliked about my plan, asked perfect questions and explained the details that made making a choice... See more

Rated 5 out of 5 stars

Joe was very patient with me as I know I was probably asking the same questions several times. The whole process can be very confusing as this is all somewhat new to me. He gave me, I feel, honest sug... See more

Rated 5 out of 5 stars

Cris Cole was a very vital part of my decision to make the change from United health care to Humana. Cris was quick to answer every question, and every answer he gave was exactly what I was looking fo... See more

Rated 5 out of 5 stars

Sergio Portugal helped us get started with Medicare Advantage plans last year. When we moved to a different area in the same state we reached out to him again. He found us plans in which the hospital... See more

Rated 5 out of 5 stars

We talked to 2 great agents, Marcellus Raven did all the leg work leading up to the actual enrollment but by the time we had Medicare Part B in play( took several weeks) he was on vacation so we talke... See more

Rated 5 out of 5 stars

The Clear Match representative was very courteous and helpful. Took time to go over my doctors, medications, etc. to find the best match for me in my area. I was very pleased with the recommended plan... See more

Rated 5 out of 5 stars

The agent at Clear Choice was excellent, she walk me through all the different aspects of a couple of MAP’s I was looking at. She answered all my questions, and I had a lot of them. She was very profe... See more

Rated 5 out of 5 stars

Daniel Sorenson is what made my experience great! Extremely knowledgeable, personable, and time conscious. Having recently moved across the US put me in a whole different situation with health care. D... See more

Rated 1 out of 5 stars

UK centre for Essex - Workers exceptional - office brain dead most unhelpful ever- phone service diabolical- call and it’s press this button press that then either cuts you off or tells you call... See more

Rated 5 out of 5 stars

Sally was terrific! She was very patient with me. I had a lot of questions and concerns with the Aetna plan I chose due to the fact that my current insurance with UHC ( that began on April 1st) wa... See more

Rated 5 out of 5 stars

The representative, Pam Jordan, was extremely helpful over the phone. I was dreading the decision, but she explained all of the Medicare plan choices to me, went through all of my doctors and medica... See more

Rated 5 out of 5 stars

The representative Lisa Rebman was amazing! From the moment she answered the phone I knew she knew her stuff! I had called two numbers at my state prior to correct some auto changes that were done to... See more

Rated 5 out of 5 stars

I had the best representative Cozell Gilliams. She is a gem…respectful, experienced, well spoken, very helpful. Cozell explained everything in detail, took time and I never felt pressured or rushed. S... See more

Rated 5 out of 5 stars

April Scow is a great agent who explained me step by step how the insurance works. She picked out the best insurance policy for me and I trusted her. She reached out to me couple of times to make sure... See more

Rated 5 out of 5 stars

Made the difference. You could hear the genuine humanity in her voice. It's obvious that she cares about people and loves her job. She went through several plans searching for the right fit for me and... See more

Rated 4 out of 5 stars

What a wealth of information Jill had and when she needed clarification she put me on a brief hold to get me my answer! Very courteous and professional. Only just needed to sliw down a little so my no... See more

Rated 5 out of 5 stars

Leah Haber, the consultant I spoke with was wonderful. I had called 2 other services before contacting Clear Match and it out shone them all. She was knowledgeable, polite and truly interested in fi... See more

Rated 5 out of 5 stars

My agent Joellen was there for me with every question, every email. She made me feel heard and at ease. Before I got to her, a gentleman took my call and b/c he didn't offer a provider I was seeking,... See more

Rated 5 out of 5 stars

The customer support or agent, Ke'Shod Mcmurtry, made this transition seemless. He was very understanding and I felt he had my best interest at hand in chosing a plan. He was very knowledgeable and th... See more

Rated 5 out of 5 stars

The representative we had is one of the best and helpful people in her profession we have ever had. She was courteous, helpful, pleasant, and explained everything we asked to the fullest. If we alw... See more

Rated 5 out of 5 stars

Toshiya Hirata helped make my experience wonderful. He was so helpful in finding out everything I needed! It’s not often that you can brag on an insurance agent. But here I am bragging on him. He was... See more

Rated 3 out of 5 stars

I talked to a very informative agent and he explained various plans. We talked about one I liked in particular and I told him i would discuss it with my brother and let the agent know. The next day i... See more

Rated 5 out of 5 stars

Brian Berry was very helpful in searching out a new Medicare Advantage program. Our UHC plan did not renew their contract with the local hospital and doctors (Santa Rosa Beach, FL), causing some pani... See more

Rated 5 out of 5 stars

Recently my wife's medicare prescription insurance cancelled her for using it out-of-state. Who knew that wasn't allowed? Weird. But your insurance rep made it easy to replace that insurance with ano... See more

Rated 5 out of 5 stars

Tiffany Winston was our agent - and she was amazing. She took all the time needed to thoroughly research our doctors, clinics, and prescriptions - to explain all the benefits and costs of the plans,... See more

Rated 1 out of 5 stars

It’s downright shameful how my husband’s medical needs are not being met due to necessary tests being denied yet we are having to pay more than 3 times more this year than last year. We are extremely... See more

Rated 5 out of 5 stars

Sherri Kieth is the best representative I have dealt with on the telephone for any purpose not just Medicare. She was very professional very personal and appropriate when responding. If there were mo... See more

Rated 5 out of 5 stars

Answer all my questions. As we all know Medicare plans are a little complicated to understand and figure out. Helped me to decide which plan would be good for me and explain how it works, so I believe... See more

Rated 5 out of 5 stars

It was a very pleasant experience. Every time I called, I was greeted by Leah, my customer service rep. She guided me through the different steps of first applying for part b Medicare. Then applying... See more

Rated 5 out of 5 stars

Leah Haber was amazingly so wonderful from start to finish. She guided me through the entire process, explaining each relevant part thoroughly and answered each and every question I had, even list... See more

Rated 5 out of 5 stars

I can't remember tge young lady's Name but shewas a lively person with a beautiful name. She instantly made me comfortable and confident. She was very reassuring and did not act rushed at all she was... See more

Rated 5 out of 5 stars

The woman who helped me was SO knowledgeable and patient. The call took a long time, and she transferred me from Medicare Advantage to Medicare plus supplement. The only negative: I forgot to menti... See more

Rated 5 out of 5 stars

This is the 2nd time that I have used this service and been helped by Jermaine Smith. He is a solid listener, and sought to understand my changing needs for insurance since my move to another state.... See more

Rated 5 out of 5 stars

Ava Osborne was the kindest, most patient, most empathetic human being I have ever interacted with. I was hopeless and desperate before my call with her. That phone call with her changed my life. I di... See more

Rated 5 out of 5 stars

I'm new to Medicare and I was beyond confused trying to get the right plan. I called and spoke with Shannon and within 30 minutes I was completely signed up and with a better plan than I could have fo... See more

Rated 5 out of 5 stars

My representative was extremely helpful. After months of trying to secure a Medicare policy, I was signed up within a half hour. He was very informative and helpful and I felt at ease almost immediate... See more


Company details

  1. Health Insurance Agency

Written by the company

Medicare Solutions is a service of Health Plan One, LLC and offers Medicare plans from the top national insurance companies. We strive to help the customer select the highest quality product that best fits their financial and health care needs. Medicare Solutions Licensed Agents have years of experience working in the health insurance industry and are expertly qualified to help you find a plan. Our agents will review your needs, your medications, your doctors, and your budget to arrive at the plan that matches your unique situation. Selecting a health care plan can often be an overwhelming and confusing process – Medicare Solutions can help you find the answers you need.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 5% of negative reviews

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Rated 5 out of 5 stars

It was good

It was good. I actually spoke with an Aetna agent who helped me tremendously.
Thank you

January 27, 2026
Rated 5 out of 5 stars

Outstanding Customer Support – Seamless Experience!

I had a fantastic experience with the customer service team! They responded to my request immediately, and the representative was incredibly courteous throughout the process. They took the time to help me find a plan tailored exactly to my needs and even followed up afterward to ensure I had everything I needed. It was a truly seamless and stress-free process!

January 23, 2026
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE FOR PROVIDERS!!! REPRESENTATIVES ARE NOT HELPFUL WHATSOEVER !!!! VERY RUDE, DISMISSIVE, MEAN AND UNTRAINED INDIVIDUALS!!!! DO BETTER MEDICARE!!!

January 29, 2026
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