Monarch Water Reviews 684

Never usually bother with a water softener service, but this was in a new house and we were not sure how well it was working. Having had Dave W come and spend best part of a couple of hours here, I... See more

We’ve had a Monarch softener for 6 years, installed by kitchen fitter as part of refurb. Results not best, but:- Dave came on 5 November carried out complete service and adjusted to suit our needs. No... See more

Lovely personal help when booking the service as the water softener wasn’t registered. Richard came to do a service on our water softener as it wasn’t working properly. He explained very clearly the... See more

We have had some issues with our water softener. This culminated in getting the manufacturer out to address this. Dealing with Niel was excellent, polite and professional. It was Dave W who came... See more

Our Monarch water softener finally packed up after 19 years of service. Contacted Monarch who swiftly booked us in for a replacement. Richard, the engineer arrived when expected and the new so... See more

A few days after a service we noticed that there was a small leak. We contacted Monarch to book a service engineer to come back and sort out the problem. Being just before Christmas we were unable to... See more

Dave was super efficient and very professional. He fixed the problem quickly explaining each process as he went. He regulated the system to use the correct quantity of salt hence saving me money in t... See more

Dave W arrived on time and sorted out the problems with our water softener which was caused by the plumber who fitted it under 2 years ago. Dave was very professional and told us what had caused the p... See more

Dave explained all the options & costs. Tested our water before & after a new softener fitted. Tidied everything up & explained options on disposal etc. Thank-you. Highly recommended. Pity his com... See more

Just had a new water softener fitted by Dave W., replacing the 7 year-old water softener that had become too small for our growing family. I am rating Dave W. 5 stars, as he did a professional and nea... See more

David W did an excellent job in explaining our options when he confirmed our water Softner had failed. We decided to purchase a ‘New’ Midi which he replaced quickly and effectively and even packaged... See more

This is the third visit I’ve now had from Richard to service or repair my water softener (or my sons!). Once again he was very professional, arrived on time with advance notice and quickly resolved th... See more

Richard Lawrence came to us to service our water softener for the first time (installed by previous owners) but as it turned out, we needed an entirely new one(!) He was excellent throughout and to... See more

Good communication prior to visit and arrived bang on time. My softener needed some proper servicing through my own fault. Dave W quickly assessed the situation and clearly explained my options. Felt... See more

Excellent service from Dave W Dave W, today (4.4.25) (sorry for the delay), came out to see where my water softener was STILL leaking from, as unfortunately Paul previously did not do. Dave W... See more

I can’t praise Richard highly enough! He is a rare breed of engineer nowadays that a) really knows his Water Softeners inside out and b) genuinely cares about delivering the best customer service! I’d... See more

Really pleased with the engineer visit from Dave W. He clearly knew everything there is to know about the product, fixed our issue, replaced perishable parts, and corrected mistakes made by the third-... See more

We’d not had our Monarch water softener serviced, so I called the office and got through to a charming lady who put my mind at rest and organised Dave W to visit. He messaged the evening before with a... See more

Installation of new water softener system. Richard L for Monarch was professional and informative. Gave good advice and worked quickly, quietly and did not disturb rest of house. Company itself res... See more

We had an engineer in to sort out our water softener which didn’t sound very good. Richard attended & on inspection he talked us through everything that was going on with our softener & quickly sorted... See more

We bought the Monarch Scaleout Advance SA-22, we had a qualified plumber install it for us. And this product is not fulfilling its function, after a month of having it. We had the plumber come back an... See more

Richard came to service and repair our water softener which was constantly running. It was very easy to arrange a call out with the head office and they let us know what time he would be coming. He wa... See more

Debris (looked like salt) blocked my washing machine inlet. Called Manarch service for an emergency fix. The lady from the service centre is kind to coordinate a latest appointment to me. The speciali... See more

Dave W certainly was incredibly professional, punctual, polite, caring, extremely knowledgeable and super efficient. My water softener is finally working well. I am delighted! Thank goodness there... See more

We had a problem with our water softener which was under warranty. Called Monarch, who sent an engineer within a week. Dave W was very helpful and polite, identifying the motor as the problem. He inst... See more

Dave W contacted us the day before his visit confirming when he would be with us. He arrived when he said he would & was pleasant, polite & helpful. He fitted our new unit quickly & replaced three va... See more

The monarch engineer arrived within the time window he gave us despite adverse weather. He checked our existing unit and then gave us three options. We chose to buy a brand new unit of similar spec to... See more

Dave W was excellent, contacting us the day before the Service Appointment, and arrived on schedule at 0800hrs the next day. He did an excellent job in servicing our equipment on the 2 Yearly cycle. I... See more

Richard texted us the night before informing us what time he will arrive the next day and he turned up on time. He was polite, efficient and professional , cleaned up all mess afterwards too ! I... See more

Dave W serviced our water softener again and as per previous visits was extremely polite, informative and very professional in every thing he did. It’s a pleasure to see somebody take such care and... See more

Dave W came out to investigate a fault with my aging Monarch water softener and did an excellent job of replacing it with a new and more efficient model. He was clearly very knowledgeable about the pr... See more

Dave W came to repair our water softener. Unfortunately, the resin was blown so he offered the option of replacing either the resin or the whole softener. As the old softener was more than 10 years ol... See more

Had an issue with my water softener and called the company who arranged a visit from an engineer. Only cost was engineer labour. Was visited by Richard Lawrence who was in and out in an hour. He... See more

Really impressed with Dave W. Dave was super professional and explained the problem and how to fix it which Dave did. So grateful Dave thank you. Dave was tidy and Dave answered all my questions and g... See more

Our water softener needed repair or replacement. Getting an appointment with a technician was easy. Richard Lawrence arrived on time and assessed the old softener for repair or replacement and advised... See more

Richard attended nice and early and carried out a full service. He answered all my questions and was clearly very knowledgeable in his field. He left everything clean and tidy and gave me appropriate... See more

Richard Lawrence phoned the afternoon prior to the visit and was extremely helpful in arranging an early first visit. He arrived on time was polite,knowledgeable and a clean and tidy worker. He locate... See more