MyHeritage Reviews 86,105

The databases are great. The ability to tap into other people’s trees is extra special. Sometimes I’m overwhelmed with the data. Sometimes the record matches are way off. Like many families over the g... See more

Really enjoying discovering my past - I love knowing about those who came before and enabled my even being alive! There are some parts of the programme that still challenge me and a help or explanatio... See more

Giving a company credit where it's due when things go wrong rarely happens. But MyHeritage has been more than helpful on this occasion. Especially as it was my error. I was late cancelling my subscrip... See more

My needs as a customer were met and exceeded with understanding and patience by Aner. He helped take pride the most amazing Heritage journey anyone, especially me, could ever have imagined. I stated m... See more

Ease of use and research capabilities make MH very user friendly. I strongly suggest using the first 3 letters of month, not numbers as they cause confusion between those who put month first and those... See more

Gabriella was absolutely great. Her British accent attracted me immediately!! We found we had incredibly similar roots. Can still hardly believe it!! And then to find that she is now living in Israel... See more

Stephan was patient answering all my questions on the offer to the Omni plan. I have friends who don't understand why I pay to do genealogy research. Well, I pay for piano lessons... I need that res... See more

Dislike: After š hours working with MyHeritage I cannot work, becous "Náš systém si myslí, že jste robot! Je nám to opravdu líto, ale v dnešní době je stále těžší a těžší poznat rozdíl mezi lidmi... See more

When purchasing a DNA test, a 1-month premium account is included. I still had 6 days left until the end of the subscription, but after cancelling it, many features disappeared, even though the subscr... See more

I had problems merging an abandoned My Heritage premium account into my new My Heritage account. I wanted to retrieve my old work and especially data from my DNA sample. I understand it was a compl... See more

Very clear Line. Clear speech (no problem with accent which can sometimes be difficult with overseas calls) Adi gave me time and answered questions. Confident that I can call for assistance if n... See more

A small envelope with a notice inside a square indicating where to place stamp is included in the kit. The size of the envelope and the notice seem to imply that only a standard postage stamp would su... See more

Hard to follow info , customer service horrible , no human responses only emails after several days , sent in dna still waiting on results while bill for membership shows up on auto pay . More like a... See more

I got Mister Tom over the phone yesterday and he was kind enough to understand that I could not answer to him right away since I was out from my home. He called again today and we were able to fina... See more

The man seemed a little nervous, but though that number is generally considered unsafe, he did give me considerable discount (though I am paying 6 months earlier). Let's hope that this is not a... See more

It took over a week to get help. I used the online chat bot several times. It was my understanding that the bot had let a human agent a message for me at least twice during the week. It truly felt as... See more

I'm amazed of the fact that so far I've discovered my direct lineage goes back to the 10th generation. I'm absolutely amazed and delighted that I can now join the dots in my family history. Inconsiste... See more

Anog was interested in my reasons for researching my family tree. She acknowledged the experience I already had, which made me feel respected. She could tell I was wavering whether or not to commit, a... See more

I am canceling my renewal. Great first year experience in discovery but times out in relationship to other alternatives. As a new retiree I found the tool very good to work with but found the $299... See more

Have found out so much about my family, DNA helped find out my origins, but I find matches not at all helpful, not your fault but why put your DNA on the website then when trees come up it says privat... See more

MyHeritage has a LONG way to go to raise the rating. The phone call I got from Jonathan came AFTER much anger and frustration. Your AUTOMATED PHONE service hung up on me, I could not leave a messag... See more

It's proved to be terrible & a waste of money & hope. All I get is names of individuals, whereupon, I wanted to know where my DNA originated from. My wife, she too, paid for the same but has been ackn... See more

I'm sure you're all familiar with websites taking your money by using sneaky annual subscriptions. Well MyHeritage is one of those. Of course getting a refund back is near impossible as their... See more

When researching/searching a person with specific details, such as parents names (inc maiden name of mother) thousands of variations appear. Even if a birth year is included the suggestions can be c... See more

Not enough UK records from the 20th Century are available. Too many spurious 'matches' from abroad, especially America, that are obviously not matches but have to be reviewed before they can be reject... See more

I find it very difficult to correct errors that have been made in my family tree. Truthfully, I find ancestry.com to be much more user friendly. I have run across a situation where a person is shown... See more

Was charged 250Euro on automatic renewal without my consent. Used free-of-charge one-off service last year then months later my account was debited without notice. Customers Service is ignoring all my... See more

I found I had been signed up to a free trial through an unrequited email address. When I couldn’t log in and cancel, they started charging me. I couldn’t log in, change password or delete account.... See more

Hello my heritage! I have tried to contact you regarding cancellation of my subscription. I would like to make use of the 30-day right of withdrawal, but I have not received any response despit... See more

I have been using MyHeritage for many years. I’ve generally found it to be great for my research efforts. The wide range of search options available gives me good scope to either confirm or deny... See more

Ben contacted me about upgrading my membership before it expired. He was very knowledgeable about each addition to the basic membership and how it would benefit my research. He wasn’t pushy at all an... See more

Lots of options, lots of tools, but sometimes they're not well integrated or explained. The latest website change took away some features that I liked. But the support are responsive, and overall, the... See more

Friendly contact explained well on features and plans. also discount on plans for my heritage as this helps older people on pensions, such as my self living on army pension here in Aust. keep up the... See more

i did renew my subscription with an agent, however it is extremely hard to find any price information on your site. I do appreciate the options when speaking with an agent however. As far as using the... See more

Wouldn’t give a full refund on a year subscription which I had forgot to cancel. Technically my fault yes but they know what they are doing as no email was sent regarding the end of my 30 day free... See more

Let's say it wasn't too obvious we would be charged for a renewable annual subscription when my husband bought a DNA kit. Getting charged for something I didn't "purchase" stung! Luckily, I got a c... See more

Tal was very patient with me and talked me through my various options. I had been offered an upgrade and better pricing back in December but I was going away and couldn’t give it my attention. My acco... See more

I really got caught out when registering on the MyHeritage site. I was offered a free, one month trial & wasn’t given a notification when the trial had ended. A €120 was deducted from my account & whe... See more

Naama was my contact and it was one of the most enjoyable 27 minute cold calls I think I have ever had. Since I had been thinking of upgrading to OMNI anyway, it was great to have a contact that was... See more

I was considering cancelling MyHeritage this year because it is still quite costly and I haven't really had the time to utilize the service. I do like the platform though. I received a call from a ver... See more

MyHeritage has made genealogy work simple. I can't imagine any way I could have gathered all this information without their organized help. Regular additions via various matches keeps things flowing.... See more

You banned my sisters account after "Accidently" deleting my original account with my other sister. You made it where she can't get into her account and I complained days ago. You are very unprofessio... See more

The customer service represenatative was EXCEPTIONALLY helpful as I have been a meber for 15 years nbow but I am now unable to maintain my tree due to being blimd.and in poor health. He understood an... See more

In ancestry I'm getting birth, death certificate and marriage certificate. You have not supplied any of them. Also your software allows duplicate entries. When I did a merge it should have combined... See more

Finding ancestors is great and MyHeritage has lots of info. But when you sign up for a promo price and it’s not honored, then it expires and you pay a higher price, then you get an email offering eve... See more

I like your tools on website and record match system. I appreciate very much todays call from yours contact center. The Lady was really profesional and helpfull, she answered for all my questions. She... See more

Your representative, Ron, was lovely, informative and helpful. Discount could be more generous for long term members, eg, 10% PER YEAR UNTIL 11TH YEAR IS FREE, THEN START AGAIN AT FULL PRICE.

Saal was knowledgeable and professional.He answered many of my questions. He told me how to use your different genealogy services. I was impressed because I didn't feel like I was forced into purch... See more