Verified
I never got my order it keeps giving me…
I never got my order it keeps giving me a network error
January 26, 2026
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Company details
About Neonpets
Written by the company
NeonPets is the best Adopt Me pet store, offering the fastest, cheapest, and largest selection of items.
Enjoy automated delivery that ensures your purchases arrive within minutes, and take advantage of our 24/7 live chat support for any assistance you need.
Discover a wide variety of pets including Ride, Fly, Neon, Mega Neon, and more variants available through multiple payment methods, and elevate your gameplay with ease!
Delivery Guarantee
48-Hour Delivery Gurantee
At NeonPets, we guarantee delivery: you’ll either receive your order, or get your money back!
Our bots and live chat support are available 24/7 to assist you. If you change your mind and decide not to claim your order, you can request a refund.
Additionally, all orders not delivered within 48 hours of purchase will be fully refunded. Partially fulfilled orders will also have unclaimed orders refunded.
Contact info
United Kingdom
- [email protected]
- www.neonpets.com
3.6
Average
13 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Verified
I got the pets I paid for I’m greatful
January 26, 2026
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
It was quick service I got a little…
It was quick service I got a little stuck on claiming the pet but it worked out well in the end
January 31, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. We apologise for any slight delays. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
i only received a portion of my order
i only received a portion of my order. it is not complete. please give me the remaining
January 31, 2026
Unprompted review
Reply from Neonpets
Hi,
We are very sorry to hear this. I have checked your order and everything appears fulfilled promptly from our end. Which items do you believe are missing? Please contact our support team through live chat or email as soon as possible and we'd be happy to assist further. I hope that helps.
Kind regards,
NeonPets Admin
trustworthy
was hesitant at first but they actually gave you the item which I'm glad. I do recommend you do this on a alt and not your main.
January 28, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
It's took 12 hours for me to get my order
It's took 12 hours for me to get my order, i had to try evry 10 mins and nothing. Add a question if they want to change order number becouse of network.
January 27, 2026
Unprompted review
Reply from Neonpets
Hi,
We are very sorry to hear this. We understand there were some temporary network delays as a result of a global outage. We sincerely apologise for this inconvenience but it was beyond our control. We are happy that you successfully got your items though and hope that you could update your review to better reflect this. If you have any further questions or concerns, please don't hesitate to email me at [email protected]. I hope that helps.
Kind regards,
NeonPets Admin
Staff were absolutely amazing…
Staff were absolutely amazing especially Akashi who helped me since it wouldn’t let me get past a certain point and took their time into making sure I got the right information and help so I could properly claim my order.
January 28, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. We apologise for any temporary delays with receiving your items. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
NO WAIT TIME
There was no wait time and i got it IMMEDIATELY AND I MEAN IMMEDIATELY like less than a minute i swear! This website isnt a scam. AND everything was so cheap
January 16, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Verified
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
amazing work 🤩
i got everything really fast i understood by the video! the pets were very cheap and there were no problems except one, they day after i got hacked and everything i bought got stolen.. they changed my password and email and they took all the pets i bought from bloxcart and all my goldlys on murder mystery which i also bought from yall! everything went really good except the hacking part but i am very thankful for yall! cant wait to buy more stuff!! 💕
December 18, 2025
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. We are sorry to hear about the unfortunate incident but are glad you can understand that it's beyond our control. We hope you can manage some sort of resolution. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Outstanding!
Well, I haven’t actually used this website yet! But everyone is telling me it’s one of the best websites yet! I will use it soon and tell you about it! I recommend!
December 17, 2025
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
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