Openreach Reviews 296,967

Technician from Openreach’s subcontractor Kellys arrived promptly just after the appointment window started. Had the fibre attached to telephone post and across to the house in less than 30 mins. Very... See more

Problem occurred Friday afternoon. Online checks resulted in visit needed. Although 3 working day SLA given Grant turned up 8am as promised on Saturday morning. Pleasant professional and had the line... See more

Being a senior service engineer myself I know exactly what is required to excel in this field. I can without doubt say that Mark is a credit to your business. Not only did he quickly identify the fa... See more

What I appreciate was being told my installer was running late. I got a call 2 hours into my window to be told arrival would be around 12pm. That allowed me to do something and also gave me a cont... See more

We recently moved house and noticed the ONT box at the new address was missing its power supply. Openreach arranged an engineer to come out the next day. We were given a time window, plus text and e... See more

Daniel was polite, friendly and as helpful as he could be, clearly explaining the situation as he saw it, and trying to find the best solution. No complaints whatsoever. I now hope to be able to move... See more

We’ve had 2 open reach engineers yesterday installing a full fibre line. This task has eluded 4 other engineers from other suppliers and we wanted to give them a shout-out for their tenacity and res... See more

Repair in Godalming, Surrey.Expert technician, Waqas who replaced my outside internet cable which had been chewed through , probably by a rodent. It was a tricky job because the cable was behind a lar... See more

Open reach arrived a little earlier than planned, however they said if it was inconvenient they could call back. This was not an issue. After having a discussion on where to place the cable on outsi... See more

Emma kept me informed at every stage: while en route, how the installation would work, pros and cons of placement of the cabling. She worked quickly, neatly, and efficiently and solved configuration p... See more

We had to have a repair done to our broadband by Openreach following a problem with a neighbours property. Whilst totally inconvenient to us, Openreach, after making the appointment returned the follo... See more

The engineer/technician, Kieran, was polite and professional, good at problem solving, left no mess and his work was very neat and tidy. He turned up nice and early, as we were lucky enough to get giv... See more

A chap called Sean came to install my fibre in Colchester today, but unfortunately, some underground issues prevented him from getting the work done. No problem, but praising his effort on behalf... See more

The engineer who visited yesterday (5th February pm) was amazing. It was not an easy job to run the fibre (despite this being about the 5th or 6th Openreach visit to our property) and the weather was... See more

Engineers arrived within the allotted time after contacting us by phone to confirm they were on the way. Both Ryan and Declan clearly explained what they were doing both inside and outside our home. C... See more

Got both text and WhatsApp messages from M Group (who were doing the installation) the day before and on the day with tracking information of engineer when he was coming. The engineer Eric Lennox also... See more

Young man was polite clean performing installation, tidied up and swept any dust particles away. Kept me informed as to what he was doing unlike many tradesmen DID NOT complain or roll eyes when havi... See more

Ryan turned within time frame and got to work straight away. He quickly assessed what was required, as it was a new installation. He checked the line to the house which required reconnecting, thereaft... See more

Wanted to praise the openreach driver in vehicle registration YC23FYF today in Portland Road, Babbacombe Torquay. He parked at the end of the road, but got out to check that he wasn't obstructing the... See more

Harry was knowledgeable, helpful and pleasant. However, he failed to state that the white box that takes the cabling from outside and hub needed moving to a central point in the hose (30m long). Asp... See more

Cannot fault openreach at all, I had text messages confirming appointment and the time roughly someone would be arriving. On the day had a text saying Martin was on his way, he then called to say he h... See more

Our engineer Geoff was so professional. He called in advance to say he would be 40minutes. Before he started his own work, he cleared up shoddy workmanship from the previous engineer externally with t... See more

Ross, the Openreach engineer attended on time. He was very diligent in his duty and it didn't stop him from explaining what he was doing at every step. He fixed the fault and rang me a few hours after... See more

Engineer arrived at the time promised, he explained what he would be doing, asked where I would need the wire to enter the building, then left it to him to do whatever needed to be done, when he had... See more

The engineer informed us of his intended arrival time the day before the installation of our broadband. He arrived exactly at this time! He was polite, discussed details of the installation and got... See more

Jordan called to get information before he started checks and then called to explain it was fixed and what issue was. Great after we’ve had no j tenet for 2 weeks 3 days. 2 contract engineers and a... See more

Positives: new fibre broadband works! Negatives: engineer was unable to follow track of existing copper cable so drilled new holes - inside & outside. Outside work is untidy: there is a large hole fil... See more

My Sky Wi-Fi broadband went off on the 2/2/26 and l called Sky the next day and after several tests had to book an engineer to come rectify the problem. The Engineer was very thorough and patient in e... See more

I had a wonderful experience with Mark who came to my flat to help resolve my BT broadband issue. He was very patient, kind and approachable and went above and beyond to make sure everything was wo... See more

The engineer Jordan arrived promptly . He took time explaining the process and asked us where we would like the box placing and the entry point of the fibre optic cable into our property. He resolved... See more

This engineer yesterday was so professional and finally our broadband fixed, because he was investigating what is wrong in the system. From EE side looked like okay... until the first test. The bigge... See more

Our copper wires (cabinet to house) were corroded and needed replacing. This included digging under a driveway. This was completed courteously and speedily. Also, common sense was applied and t... See more

Tony did my installation, it was going to be a tricky job finding an entry point.He explained everything very well and together we agreed a point where the outside cable could be installed with minimu... See more

We had an excellent experience with Openreach yesterday at our home in Keswick. Unfortunately we don’t know the engineers name (he was young, tall, slim and wore glasses) because we’d love to thank hi... See more

Alexander came and fixed our broadband Only took him about 15 minutes Showed and explained the fault you me Was polite and friendly All this is relevant because we've had trouble with our Inte... See more

Awarded 5 stars as process of switching to sky without hitch. Router etc delivered promptly and cables sorted within a week. Engineer extremely helpful , moved heavy furniture. Swept up from dril... See more

Our engineer Mohsen Who was amazing? He went extra mile to make sure My Mothers BT line was working perfectly before we returned to our journey back to Birmingham. We can’t. Thank you enough. The expe... See more

Nigel the OpenReach engineer did a good job. He arrived promptly at 08.00 and communicated clearly the planned work to install full fibre. He carried out the work effectively - our installation was... See more

Luke the BT engineer gave me a phone call to let me know he would be arriving in 30 minutes and once arrived he was friendly and chatty aswell as cracking on straight away with the work required t... See more