Pak Cosmetic Centre Reviews 1,666

I order from Pak Cosmetics regularly. Their prices are really competitive and the variety of products is fantastic. I go on there to shop for particular items, and something else always catches my eye... See more

I order products from here often and find Paks are reliable with good customer service. Website is quite dated but it works. Only down side is that Sometimes when I buy products online, after I’ve mad... See more

I love shopping here usually online as I no longer live in London. The shop has an extensive range of hair products and beauty products for all cultures to choose from, no one is left out. My regular... See more

It's a large supplier, and I've shopped with them both in-store and online. They're quite helpful, offering a wide range of products. I usually find what I need in good condition, and it's well-packed... See more

I’ve made a few purchases from Paks now and would class them as consistent and reliable. Delivery is always prompt - comes quicker than I expect. Everything is always well packaged. Every bottle is t... See more

My most recent ordering experience has been a disappointment. I am not able to give an up to date opinion as after a whole week I still waiting for my order. Since posting my review my parcel has no... See more

Fast shipping didn’t expect it so quickly, the hair itself is perfect for French curls, unfortunately I didn’t know how to execute it well as I bought another pack from Amazon which was very bad quali... See more

Arrived on time 3 critiques Number 1- customer service is poor. I rang several times, was on hold for over 30 minutes at a time , emailed and messaged on chat and no one came back . Number 2-... See more

Consistently excellent! Has a wide range of products that can be difficult to find elsewhere. Items always have arrived as described and delivery is quick. Returned an item on one occasion and the re... See more

My boyfriend ordered me £35 worth of Mario Badescu lip balms for Christmas. Evri sent a picture of the parcel delivered to a random shed. Followed the process that Pak's recommended process for the mi... See more

Website easy to navigate and my order arrived so quickly. The items were packed so securely there was no chance of any spillages. Will definitely be ordering from here again.

Always a great variety of products at competitive prices. I only shop with paks and due to living out of the london area i shop online. I was very impressed that even with Christmas in between my ord... See more

Easy to access website, very good prices and wide variety. Package arrived before Christmas for which I am grateful, however one of the containers had a gap, so some of the contents had spilled in... See more

I regularly purchase hair products & toiletries from Pak as their prices are so competitive. They deliver your orders quickly too. I particularly love the variety of African black soap they have & it... See more

My parcel was delivered by Royal Mail in a large plastic bag. One of the bottles has emptied itself inside the parcel as it did not have the screw top attached. As a result, the parcel was sodden... See more

This was the only UK based company where I could find a specific product I wanted, the other companies were based in the US. This specific product is the best one to suit my needs. Paks cosmet... See more

I ordered some Keracare products from this company. It arrived in good time, with packaging intact. A friendly courier who waited until the package was in my hand, with first-class service. Well p... See more

Ordering was easy, paying was easy to. However updates for dispatch and delivery are non existent, 7 days and nothing so far & at almost £6 for shipping you'd think they'd take the time to keep custo... See more

Awful company bought 2 bottles of cheap fountain and 1 arrived! the weight of the package printed on the front matched the 1 bottle but they won't refund me or send me the missing bottle and now have... See more

Good and bad - this company were fine for ordering and also no hassle returning an order. However, when I requested further information about a specific product, they were not interested in helping m... See more

AVOID AT ALL COSTS! Ordered 5 items online but only 2 were delivered. The company then sent an invoice marked as “all sent,” which is completely false. They are almost impossible to contact,... See more

Appalling company. Non existent customer service. Website riddled with spelling mistakes. I wouldn't trust these people with my name let alone my bank details. Shame on google for promoting them. 21... See more

I was sent a colour which had faded substantially. It must have been extremely old stock. It also congealed in the jar. This was obvious by just looking into the jar. When I sent photos of the inv... See more

Ordered shampoo I have been using for 20 years plus. I received shampoo that has been watered down with a cheap version of shampoo. I could tell straight away from the consistency and colour. I won't... See more

Ordered an item on 8 November 2025 and paid for 2-3 day tracking. Got an email from the worst delivery company, Evri, to say “they’ve got my package”. According to Evri tracking, it’s been “out for d... See more

Hidden shipping costs plus extremely high taxes needed to be paid when receiving the parcel plus it was a wrong product - might be even another self filled in liquid, not even really packaged and open... See more

Would not recommend for order to E.U Packaged never sent to my country. Problem with customs on their end. Got only a partial refund, so I just lost money and got nothing. Had done a previous order y... See more

This company are totally untrustworthy. As another customer said they fill hair products with watered down or different ingredients. I was shocked to see white bits in my hair from their product. This... See more

I love your products but you need to improve on your delivery times and also communication when someone makes a purchase. I spent days worrying if it was a scam. Just improve on those two things and I... See more

Bough ORS Oliver oil shampoo and it looks darker than previous purchases from other shops and the shampoo is not the same quality. Are you selling fake goods now? The bottle label is also different to... See more

I bought the Bronnley Lime and Bergamot soaps. After reading other reviews, I was not surprised that they don't look like the soaps I've bought direct from Bronnley. But they are in the correct packag... See more

I had a horrifying experience at the Wood Green branch. I was falsely accused of shoplifting after placing a product in my tote bag for a moment (which I returned to the shelf before leaving). A staf... See more

Delivery says it will take 2-3 working days, but it took my parcel a whole week to come, do say It’s gonna take 2/3 working days for delivery if you know it’s not. Poor management, for the first 3 d... See more

Product itself is absolutely fine and was well packaged but I was so annoyed to find that the image of it was advertised wrongly - I bought the shampoo because the photo showed a pump, and not just th... See more

Dispatched my order after 3 days of purchase, regardless of having 2-3 DAY shipping. Not to mention, their customer service hasn’t even replied to me by email and it’s been a week! I’ve got the produc... See more

It's a good company and I enjoy having the convenience of hard to find hair product shipped to my door. However, there are products that have been modified, (change of ingredients) that make the pro... See more

Avoid at all costs!!! Placed an order which never arrived. Still waiting for a refund. I have sent countless emails with no reply. Customer service is nonexistent. Will definitely be reporting them t... See more

I think this website is dodgy. No email confirmation of order and a dodgy text saying order delivered and left on doorstep.Tried to contact customer services on the site and unsurprisingly it doesn't... See more

Overall good outcome but just be aware some products might be cheap as they are older stock - look out for anything that looks unusual. Bought x2 products - Welda cream and Shea Moisture Coconu... See more

Website easy to navigate, products always in stock. The only reason I didnt rate a 5-star is because there are other brands I would have loved to see on offer. However, I understand that those probabl... See more

I placed my order on 14 November, quite late so let's be generous and say next business day is 17 November. It's now 27 November, and I have had 0 contact from Pak about my delivery. I paid for 48 H... See more