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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers generally express dissatisfaction with the subscription process, highlighting unexpected charges. People report being charged, often without clear consent or notification, leading to frustration. The cost and payment structure are pain points for many, with reviewers feeling misled by initial offers and struggling to cancel subscriptions. On a positive note, users find the platform easy to use and appreciate its straightforward interface. However, this positive user experience is overshadowed by concerns about hidden fees and unauthorized subscription renewals. The quality of the service is not a key point, with reviewers neither satisfied nor unsatisfied.

Based on these reviews

Rated 2 out of 5 stars

I tried it, it pretended to have unlocked the PDF that had a forgotten User/Open password but wanted payment to allow the download which showed a blurred version of what could be the PDF content.. I... See more

Rated 4 out of 5 stars

Very easy to use an straight forward. The only reason I deducted a star was that the page moving feature only allows a move up or down at a time. It does not allow pages to be dragged into position or... See more

Rated 4 out of 5 stars

System works well. Advert says free but it cost £1 to maker a 1-off PDF document compilation. So-Its not free!

Rated 1 out of 5 stars

The PDF T&Cs are a scam. New customers get a free or low cost trial (£1.99) valid for 7 days. With the invoice comes their T&Cs. Buried in the small print these include an automatic renewal for... See more

Rated 5 out of 5 stars

First time I have tried to combine PDF's. This worked a treat. Very easy to use and reply came within seconds after payment. Payment is very reasonable. highly recommended.

Rated 5 out of 5 stars

Very helpful and easy to use. I'm so grateful, for the first time i have utilised it. I just hope it doesn't hook my card into a subscription I didn't notice. Otherwise, I found it wonderful.

Rated 5 out of 5 stars

my experience is very bad. After successful payment, i could not download the edited document. Kindly refund my money or send my document to my email address

Rated 1 out of 5 stars

I’m another person who fell for their scam. The terms are not clear and Im now a further £50 down - after having PAID them £2 to convert one PDF for me, having initially believed I was clicking onto a... See more

Rated 1 out of 5 stars

scam site, pay attention! You first will pay 1€ if you will need to firm one time document, then they will charge 49,90$ for a monthly subscription that you never made! Now i have to block my cred... See more

Rated 1 out of 5 stars

Absolutely agree with the worst rating possible. I took out a 7 day plan and following completion didn't realise until after 2 sets of £49.99 balances were taken from my account. Needless to say there... See more

Rated 1 out of 5 stars

Absolute scam Used once for £1.99 fee, they have been stealing monthly £39.99 ever since without me signing up to any plan at all. Luckily my bank reversed charges on last 3 months but now going t... See more

Rated 1 out of 5 stars

It’s a scam. Initially, I took 7 days trial for £1 & after 1 week they deducted £49.99 without any prior intimation. I did not sign up for any membership except 7 day trial. I found out when I acciden... See more

Rated 1 out of 5 stars

SCAMMERS. Shady business practices. Deliberately vague sign up to lure you into a monhly subscription. T&C sent arrives in junk so never see it. Charged £49,99 twice for a one time signature on a pd... See more

Rated 1 out of 5 stars

Appalling. Avoid at all costs. Pirates. Deceptive and extremely hard to grasp terms. And then a sudden SWINGEING E49.95 a month recurrant charge for a PDF convertor. Sickened. Ripped off. Raging. Figh... See more

Rated 1 out of 5 stars

Scammers charged me £1 for a one off payment, then charged me 49.99 after 7 days, for what...? Signing one document... Very misleading didn't say anything about being £49.99 thereafter, will be contac... See more

Rated 1 out of 5 stars

Absolute scam. Paid £1 to convert a pdf file and was then charged £50 per month for 7 months totalling £350. I was out of the country during these transactions and received no warning or notifications... See more

Rated 1 out of 5 stars

SCAM AVOID AT ALL COST. Tells you that you are paying a one of £1 payment to convert a pdf and then automatically take £50 a month off you without your consent or knowledge. They have taken £150 fro... See more

Rated 1 out of 5 stars

I wish there were negative stars. This is nothing but a covert subscription model. I had no idea this turned into an extortionate monthly subscription. Not only is there no link whatsoever between the... See more

Rated 1 out of 5 stars

100% scam. Tell you after you've gone thru the process of attempting to convert a pdf that it will cost 1 euro to convert. Conversion didnt even work! then , i find out they've been quietly billing me... See more

Rated 1 out of 5 stars

I can only eco what others have said about this software and organisation. Terrible software and even worse customer service. Be sure you cancel within 7 days of trial. They make you think you buy a w... See more

Rated 1 out of 5 stars

I see that others mention the same problem that I have with them. You pay for 7 days by they secretly add cyclic payment of 49.99 EUR. Also rating distribution show they have just tried to recover the... See more

Rated 1 out of 5 stars

Watch out! You’ll see clear adverts for a £1.99 7 day subscription which is perfect for a one off. However not so obviously unless you immediately cancel within the 7 days you’ll be signed up for £49.... See more

Rated 1 out of 5 stars

I used this company one time thinking I was making a one off payment only to now realise that they have been charging me £30 a month for the past 3 years! I've tried to contact for a refund but have... See more

Company replied

Rated 1 out of 5 stars

absolute SCAM & FRAUD Signed up for 1 day in pure desperation of needing to e-sign a document. Today £50 has left my bank account with another pending payment due next month. Even IF I had... See more

Rated 1 out of 5 stars

Does not work for greek fonts, there should really be a warning. Furthermore, the business auto-enrols you in an expensive monthly subscription (49.99£) after 7 days (following a *paid* one-off use, i... See more

Rated 1 out of 5 stars

If only there was an option for a zero star rating. This is a scam. They ask you to pay a £1 fee for a one-off service, send you an invoice, and then proceed to use your details to register for a mont... See more

Rated 1 out of 5 stars

This is a scam. Although I paid a small fee for limited access to the software - which worked - a week later I was hit with a near £50 monthly charge to which I did NOT agree. Hidden subscriptions are... See more

Rated 1 out of 5 stars

Wanted one off document cost £1.99, like many ended up with a subscription charge a week later of £49.99 that I was completely unaware of ,no follow up emails confirming any subscription etc ,avoid... See more

Rated 1 out of 5 stars

I used PDF Smart once to do a simple pdf merge and paid £1.99 for what I assumed was a one-off service. What I didn’t realise was that I’d been signed up to a £49.99 per month subscription. There... See more

Rated 1 out of 5 stars

⭐☆☆☆☆ Deceptive, 🚫 BLACKLISTED SERVICE WARNING 🚫 Charged £49.99 without consent predatory, and disrespectful I was slammed with a £49.99 charge that was never mentioned upfront. No transparent terms... See more

Rated 1 out of 5 stars

I would give 0 stars if I could. I paid £1 for a one-off use, and without clear warning or explicit consent, I was automatically placed into a subscription. I only discovered this when I saw a... See more

Rated 1 out of 5 stars

Charged £1.99 for one off opening of pdf file, which they didn’t do. Next 2 months £49.99 x 2 was taken from my account without authorisation. This site is run by scammers who you cannot contact. Ende... See more

Rated 1 out of 5 stars

Very dishonest company. 1. Advertises "FREE" pdf editing. 2. Offers a platform to open your document and carry out lots of work. 3. When you go to save the document, you a surprised with an u... See more

Rated 1 out of 5 stars

If I could leave Zero or -5 stars as a rating, I would. Took out a 7-day subscription. Email confirmation and recipt received. Terms and conditions checked. Then they start invoicing me monthly. No co... See more

Rated 1 out of 5 stars

In my experience, PDFsmart is a scam. Beware - their fine print allows automatic debits from your account without clear consent. They call it a “trial” which you pay for but will switch you to a recu... See more

Rated 1 out of 5 stars

Classic con artists. Paid £1.99 for a 'free trial' to use a simple service. Cancelled my account straight away but they continued to charge me £49.99 a month. 3 months later I realised and they have s... See more

Rated 1 out of 5 stars

Scam service with unlawful subscription sign up. If you’re based in the UK, the reason this happened is because they don’t meet the Consumer Contract Regulations and Trading Standards required t... See more

Rated 1 out of 5 stars

I was misled into what looked like a free PDF editing service. After paying £1 to download my document, the company (PDFSmart / Softflakes Inc) charged me £49.95 a week later without clear warning or... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

Similar to other reviews, I feel this company is deliberately misleading people. I paid £1 for what appeared to be a 'one off' service and was invoiced for this amount. One week later I was charged £4... See more

Rated 1 out of 5 stars

The ease of use is good, and I anticipated a one-time only usage, as this is what the website appeared to be offering. However, I was subsequently charged £49.99 for a monthly 'subscription fee' witho... See more

Rated 1 out of 5 stars

I used this company to convert an image to text and paid a small amount for a very poor result. You are automatically then subscribed to a monthly fee of £44. I cancelled immediately but they won't re... See more

Rated 1 out of 5 stars

Seems I'm not the only sucker here, who thought they were paying a small fee for one week's access. They've since drained my account of 3 x £49.99 - a ridiculous amount of money, even if I had been u... See more


Company details

  1. Software Company

Written by the company

PDFsmart is a modern online solution for working with PDF files. The platform provides easy-to-use tools for editing, converting, compressing, and managing documents, helping users save time and stay productive. Designed for everyday and professional use, PDFsmart focuses on simplicity, speed, and efficiency.


Contact info

2.9

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Replied to 4% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I used PDF Smart only once to convert a…

I used PDF Smart only once to convert a single file, for which I paid £1. However, shortly after, I discovered that I had been charged £50 for a subscription that I was not clearly aware of.

The subscription terms were not presented in a clear or transparent way. Important information about ongoing charges was placed in a way that felt hidden or easy to miss, which is very misleading for users who just want a one-time service.

When I noticed the pending charge, I immediately tried to cancel the subscription, but it was difficult to find where to do so. I contacted their support team via email as soon as possible, but unfortunately, they refused to issue a refund, not my fault it is a delay in their response.

Overall, this was a very frustrating experience. I would not recommend this service due to the lack of transparency and poor customer support. Be very careful when using this platform, as what թվում like a simple £1 service can quickly turn into an expensive subscription.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent company…AVOID

Following the hidden charge 49 pounds contacted them and highlighted that they had not specified as they claim it is in their terms and conditions however when you read through their terms and conditions is entirely misleading and confusing unprofessional service. When refund is requested they make no explanation other than state the charges are in their terms of conditions.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

1 star as I can't give 0 stars!

1 star as I can't give 0 stars!

Disgracefully misled... thought i was converting 1xdocument for £1 and have now seen that they have taken 2x £49.99 payments! I did not subscribe to this service. I have complained and demanded a refund as I've clearly only converted one document, as needed but they are point blank refusing. Disgusting company that rip people off and won't even allow me to.converse with management or address me by my name. Thieves!

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Its trap

Its trap, I have not used more then once, was trail and paid 99p, then automatically been set £49.99 for month which I was not aware of.
Dont use it! Ripping of people.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use - scam 'subscription trap'

Do not use - they sneak a £50 per month subscription on you, even if you just use the 'single use' option for £1. This company is completely and totally fraudulent. They give no indication of the subscription, nor any reminders. And stubbornly refuse to repay the money they have stolen. Avoid at all costs.
Note: You can use Firefox for free for simple PDF edits instead.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Pure SCAM

On Feb 2nd, I paid 2£ for merging couple of pdf files. On 9th Feb I see 49.99£ charged which is a pure SCAM. Avoid this platform at all!!!

February 9, 2026
Unprompted review
Rated 4 out of 5 stars

Desperate

I am a private individual trying to convert my passport page to pdf. And I'm extremely frustrated and hope to god this works. Sorry to be rude

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!!Total Scam

Avoid!!!Total Scam. 100% scam. The process of attempting to convert a pdf that it will cost 1 euro to convert. Then ,they automatically subscribe you and charge 49,99 euros per month! Dont ever give your card details.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves, frauds, scammers. Do not put your card details for anything!!!!

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDSTERS - Absolute scam DO NOT use

Absolute scam DO NOT use - checkout process is constructed as a deliberate and underhand attempt to bypass Ts&Cs and procure bank details for fraudulent purposes and charging for something without any agreement or transparency.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam
Used once for £1.99 fee, they have been stealing monthly £39.99 ever since without me signing up to any plan at all.
Luckily my bank reversed charges on last 3 months but now going to take legal action to reclaim rest
Absolute scammers.

January 10, 2026
Unprompted review

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