PlusHeat Reviews 14,778

On two occasions I have been let down Although Sean tried to resolve on both times it did not materialise. While Sean liased with his superiors and did his best but was eventually denied by them. I a... See more

Engineer was running late called me for running late everything has been inspected i was not a Ware of fire in living was oprat by electric Engineer told me save him for one less inspection. Friendly... See more

Had a great experience with Plus Heat thanks to Zoey. She efficiently cancelled an appointment I no longer needed for a rental property and went above and beyond to help set up a new plan for another... See more

Amazing excellent job by national lock and safe engineer .He change my front door lock on seconds and give me a professional service .Brilliant ever guy served in my house .His excellency is outstandi... See more

Friendly, polite and helpful support team. Visit by heating engineer arranged for next day. Fault diagnosed within 10 minutes however although the engineer had the part required in his van to fix my b... See more

Callum arrived nice & early for my boiler service. He explained what he was doing whilst cleaning out the water filter & once completed the service finished up by logging the details in my service bo... See more

Kyle of PlusHeat was knowledgeable, helpful and offered a great price for my Landlord Boiler Complete Care Package. Less than 50% cheaper than my renewal price with British Gas. I was pleased to no... See more

I’m the landlord of a property, and British Gas were just becoming unaffordable, so I looked around and found plus heat, who were significantly cheaper. I was anxious at first because the price seeme... See more

Very good customer support service. Very flexible price wise for a first time customer as I was offered a very good discount being first time customer. I can’t comment about their call out services... See more

engineer no bother did what he had to do! appointment was cancelled abruptly after i’d taken time off work then re scheduled without consulting me. also time slot given 8-6 asked if i would be given a... See more

The time consuming procedures have left us with no heating since last Sunday. We still do not know when the engineer arrives as first the part has to be received. Surly there is enough parts suppli... See more

Called as early as 9am as we were having issues with our heating. An engineer was scheduled to attend the next day to investigate. Within few minutes I was contacted by a 3rd party to ask if they coul... See more

Renewal set up - David was most polite and helpful. Used his common sense to address our concerns by putting the customer first.....used his initiative and spoke to his senior to address our con... See more

Plus heat were easy to contact and quick to get through to a real person. Raymond listened to my request, verified my account and details and rapidly arranged the requested services. He then suggested... See more

Engineer was thorough in the servicing of our 24 year old boiler and provided clear explanation about its condition. The only feedback on improvement would be to provide at least either morning or aft... See more

I recently had some queries on my billing for my two policies. i contacted Portia via helpdesk. She kindly resolved all my queries. Also, I noticed some billing issue for most of previous polic... See more

Generally a reasonable service compared to the likes of British Gas. Too front heavy on communication (lots of confirmation that a job has been booked, allocated, confirmed etc) when a little more on... See more

I contacted plus heat this morning just after 8am through the app and got speaking to ZOEY who was very helpful. She was able to make an appointment for me to get the boiler serviced. She gave me... See more

Don’t use!!! Not flexible or understanding at all. Moved house which has an oil boiler which they don’t cover. Even though I have not claimed, made a call out or had my boiler serviced at the old prop... See more

I had a premium plan with Plusheat recently and only used them once during this time. I called them to report a small leak on a pipe but they done their upmost best to find a way to charge me for thi... See more

try to arrange for an boiler break down repair spoke to 5 people and got no where left family with 3 young children with heating and water problems very unprofessional and wrong .totally the opposite... See more

Asked for a call out as no heating and no hot water - did come out same day but had to pay £60 call out fee (even though we pay £30 a month for cover). Engineer came out - looked at boiler - did som... See more

If you require more info then ask it on the form at the beginning as I was given a prompt about the age of the boiler as I was completing the direct debit and had to go to the messaging and found the... See more

All great until the boiler breaks down. Over 5 years a customer to be told that my pressure fault is not cover under any of their insurance. Fault that happened to be the next day has been serviced.... See more

Spectacular failure!! After completing the online form for an engineer call out, received two emails promising action. Obviously its a hand me down system in Auto mode which then transfers to... See more

Zero stars, Avoid PlusHeat for boiler cover. They mislead to get your custom. Three missed appts for a boiler service - leaving you waiting in all day without the courtesty of a call. Untold working t... See more

I took out a boiler breakdown policy with Plusheat, but at no point during the sale did the advisor ask how old my boiler was or what make/model it is. Now that I actually need help, I’m being t... See more

Terrible company. I’ve had a cover with Plus Heat for the last 2.5 years. When I contacted them about a specific issue that needed fixing in my shower, I was told it wasn’t covered — despite paying... See more

Please don't waste your money on buying this cover. We reported a leak last Thursday, it's now Monday morning and the job is still waiting to get authorised to carry out a repair. We have no date as... See more

Beware When you sign up to plusheat you are signing a contract and they can hire collctions agents and apply a very high rate of interest if you don’t pay. They send intimidating emails to... See more

Been with for Plus Heat quite a few years, never had any problem with the service. Always found their engineers (sub contractors) to be friendly, knowledgeable, and clean and tidy workers. Only a... See more

Bad experience overall. The issue took five days to resolve. An engineer came the next day but couldn’t fix the problem. I then had to make five phone calls before another visit was arranged. During o... See more

Boiler main seal issue - that has resulted in 5 full days with no heat and hot water in Winter!! How can an emergency situation, where small kids are impacted take over 5 days to replace a single part... See more

Our gas boiler was serviced by an engineer from PlusHeat. He was courteous, efficient and completed the work quite quickly, so no complaints at all. Only slight negative: the appointment con... See more

Had a maintenance contract and called out due to no hot water. Sent an engineer the same day who apparently identified the issue but had to write a report and could not fix without being given permis... See more

Annual boiler service and gas safety check carried out thoroughly and carefully with no issues or concerns. Ben, the gas engineer was great, polite, respectful of the property and carried out the work... See more

Great customer service, dealt promptly with my issue concerning boiler with no hot water and completely turned off boiler. Very quick to send engineer to strip boiler and find issue. Parts needed ord... See more

Storm took the time to speak to me on the telephone on several occasions - even after attending a GP appointment - this inbetween a mass of emails from myself. All until we decided on the best Policy... See more

Phoned customer services as I thought safety check was restricted to April - September. I phoned customer services, a few minutes ago, and a very nice lady explained that I can book a safety check fr... See more

Drain overflowing. Dynarod arrived 7.30p with a torch. Tried plunging drain for few minutes. Advised 2 man job with pressure hose next day. Failed to show up. Email received advising cost would be £74... See more

I’ve just booked my boiler service with Jordan, and I’m really impressed with how helpful and professional he’s been from the start. He explained everything clearly, offered a convenient time slot, a... See more

The engineers arrived in the agreed time window, very polite and determined the issue quickly. Obtained approved and got the part within 30 min. Fitted and test the new item, all working fine after an... See more

Unfortunately, this company is a go between company. They use any engineer who's in the area that accepts the job. They then try to find any excuse they can in the terms & conditions to charge you ext... See more