Priority Pass Reviews 28,140

Let me start by saying the lounge access internationally and within US are poles apart. I have enjoyed some amazing lounges internationally while my hub DFW has the least favorite and super small w li... See more

I travel through Mérida (MID) a few times a year and honestly, this lounge has been disappointing every time. It rarely opens on time, the staff often seem uninterested or even a bit rude, and the esp... See more

I use Priority Pass fairly frequently flying out of Dublin and on the return journey. Over the past year I have been told at least 50% of the time that the lounges are full/have a wait time of 1+ hour... See more

Too many major airports with no lounges; just the ridiculous “Airport Takeout” option. Then the lounges themselves are hit or miss. Some are decent but others are horrible! Luckily my membership is a... See more

I want to like priority pass, but the wait times at lounges like the Club at SFO are painful. Also, I dont like that VentureX no longer has PP access for add-on card holders. PP is most useful when tr... See more

In the several years I’ve had Priority Pass it has gone greatly downhill. I take about 12-15 flights a year and the accessibility of lounges continues to decrease. Many major hubs (especially in the U... See more

Well done Priority Pass. I almost always fly out of Manchester in the UK. For the three most recent attempts, I have not been able to gain entry to either the Escape Lounge or the Aspire Lounge.... See more

My wife and I presented ourselves at Belfast International AirPort 7.00am on 27.1.’26, & Lanzarote Airport 1.30pm on 6.2.’26, and on BOTH occasions, were unable to gain entry, as the lounge was at its... See more

at sydney international airport, lounge is small and not too many vegan/veg options. moreover, we have two complimentary lounge passes under citibank premier card. previously we could use both at same... See more

unfortunately most lounges have turned me away as they are too busy, therefore this has been a waste of money. I have tried to cancel the card twice,after the card was auto renewed nearly 2 months... See more

Besides too many people on the waitlist at SFO, MDW, MSY, SEA, and no lounge at LAX, DEN, the choice of food is not attractive, same stuff everyday, and almost everywhere in my first year's experience... See more

Some lounges accessible via Priority Pass are a let down, e.g. Osaka, however Manaia Lounge at NZ Queenstown Airport, above Gate 9, was a very pleasant experience (24/11/25). Very clean and comfortabl... See more

It's a valuable card for people who frequently travel on low-cost airlines or in economy class. Accepted very widely, though not universally - for instance, unless things have changed recently, it doe... See more

Only name sake Priority but far from priority when we go to any lounges. There is either waiting time or not allowing Priority pass due to other high priority guests. Please work your engagements or d... See more

You solicited this review. Wow, I can see that most people are not satisfaied with Priority Pass on Trust Pilot and your anemic responses sound like you could care less. You need to fix access, qual... See more

Unfortunately, it’s a wide spectrum regarding lounge amenities. And the fact that there isn’t a single included lounge in LAX, one of the busiest airports in the world, is laughable. Out most recent... See more

The fact Is that in certain hubs priority pass through Capital One does a terrible service. Houston, as an example, has no VIP. It depends on Air France and KLM who NEVER accepts not flying passenge... See more

I used the priority pass twice this year. Once in Boston and once in Cancun. The lounge in Boston felt very old and the Cancun lounge was crowded and not very clean. Both had crappy food and certainl... See more

Very pleased with a couple of recent visits to the new Aspire Lounge at my local Liverpool airport. Very comfortable and well laid out. Access to lounges own toilets. Good selection of drinks. Food is... See more

Overall, Priority Pass is much better for non-US airport lounges, where there are more independent providers or ones who service multiple airlines instead of just one. In the US, however, Priority Pas... See more

Priority Pass has gone downhill fast. Lounges are constantly overcrowded, and access keeps getting more restricted—especially with the Chase Sapphire Reserve. At my home airport in Detroit, the lounge... See more

Friends recommending joining Priority Pass. We travel in the states and internationally and the experience has been consistent. Good Things: Nice facilities, clean bathrooms, Nice staff, quiet se... See more

Location: Airport BER Berlin-Brandenburg, Terminal 1 "BER Lounge Tegel" was closed (out of service) on 25 Nov 2025. Priority Pass no. 1416982656. Therefore, I went to the restaurants listed in you... See more

Priority pass has been not so great lately. Mor and more lounges are denying priority pass members entrance except for a certain time (ie. 6-10pm) or turning them down completely. Happened to me twice... See more

Had a few visits in a few airports over the past year ( as a guest of other members or via offer of my cc) disappointing is an understatement. Choice of food is poor and limited drinks. Best way to... See more

I couldn’t be happier with this lounge access card. It has completely transformed my travel experience! The registration process was quick and easy, and the card worked flawlessly at every airport... See more

My experiences at Charlotte airport were mixed. First time the lounge was crowded and sign up waiting were noisy and chaotic. Once admitted I found the place crowded and messy. Second time was le... See more

While there were some lounges that I was satisfied with, I also experienced the following dissatisfaction. There was a long line to get into the lounge at HND-T3, so I gave up on going in. The loung... See more

Some experiences are memorable, like the YUM Montreal Air France lounge or the one in Frankfurt. Others are really pitiful, like Charles De Gaulle Yotel. I brought family members there and I was as... See more

JFK TERMINAL 4 HELLOSKY LOUNGE is small, crowded, and the food selection is limited. However, all the workers are friendly and focus on their job duties. I gave two stars because of the quality of... See more

Priority Pass has been a life saver. I've used it in Singapore, Thailand, Columbia, Costa Rica, and Germany. Either due to delays or for connecting flights, Property Pass has made airport time less gr... See more

Sometimes good in far flung locations ( Cebu airport for example ) but useless in Fort Lauderdale and Atlanta then in high traffic areas they give attitude as if you look poor ( ie Boston) because you... See more

Love the Club at PIT. The service is outstanding and the bartenders there have always treated great. The Club at CUN is outstanding as well. I would have rated this 5 Stars but with the recent cha... See more

Lounges too crowded. Especially in Turkey. For example, Istanbul Airport and Sabiha Gokcen airport are overwhelmingly crowded, no space left to sit. Most Priority Pass lounges do not have gluten free... See more

Priority Pass need to update app, flew back from Iceland Keflavik airport when you search on the app it states no lounge. We went straight through passport control after buying food to find out from s... See more

I have visited plenty of lounges in every single continent. Generally I am satisfied, as the best lounges for me are at Doha and Istanbul. The worst lounges supported by Priority Pass I have visited w... See more

Hit or miss, reduced portions and drink selections. Most lounges only have one basic beer and everything else is premium. Abu Dhabi lounge did not even have coffee. Their "free" coffee machine never w... See more

Priority pass lounges are a nice getaway to get a snack and a cocktail. I enjoy the cocktail lounge when there is time allowed before boarding. I’m bummed that Capital one venture X is changing thei... See more

Once again refused to a lounge that is supposed to accept pass memberships. As a frequent flyer I can tell you this pass has become increasingly useless. Quality of food is always poor at UK airport... See more

I have been to GRU (Brazil) and BOG (Bogota El Dorado) salons and they are in terrible condition, small rooms with no outside view, terrible food especially to make you sick, that is, everything was w... See more

The lounge at terminal 1 of shanghai Pudong was hardly a lounge, more of a cafeteria. The wanton was dismay, and there was hardly anything else besides some cold, sandwiches of strange flavors. Dumpli... See more

Priority Pass holders are increasingly losing lounge access even though these accept Priority Pass. Also many lounges restrict access during peak hours but this is exactly when most of us fly. Air F... See more

Such a shameful and useless to hold priority pass because there is NO PRIORITY for PRIORITY PASS holders. Especially this lounge held this board for all of my flights all of my year. This is another... See more

Examples of airports in which DragonPass has more choice than Priority Pass: DOH, CDG, IST, MXP, MRS, ORY, MAD, HAN….. And this without considering that DragonPass offers also Fast Track services. D... See more

Getting worse and worse. More and more often, there are long queues to get in to some basic lounge. Other lounges which would be interesting to try seem to be listed in the App, but turn you dow... See more