Outstanding customer service. There was an issue with the product bought online. Sent a short email, got an answer within less than 24 hours with two very reasonable suggestions on how to handle the... See more
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Good customer service personnel are hard to come by, but I can't fault that of Pulsure. We bought a bike from Pulsure which had an issue. Søren helped sort the issue and replaced the bike without an... See more
Company replied
I happily recommend Pulsure to buy training gadgets (like GPS watches, HR straps, ...). My experience with them is only positive, after multiple orders. They're knowledgeable, their support te... See more
Company replied
Fantastic personal levels of service. I really can´t rate Pulsure highly enough for the great service they gave on a purchase of a Kickr Core hometrainer I bought. As well as another delivery issue I... See more
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Company details
About Pulsure.dk ApS
Written by the company
Pulsure.dk er Danmarks største forhandler af sportsure, cykelcomputere, hometrainere og andet elektronisk træningsudstyr fra alle de største og mest anerkendte mærker.
Vi har eksisteret siden 2001, og i alle årene har god og troværdighed kundeservice været grundstenen i vores forretning.
"Vi sælger kun produkter, vi også selv vil bruge!"
Sådan lyder vores kriterier, når vi skal udvælge nye produkter til vores webshop.
Vi sælger kun produkter af høj kvalitet, og vi tester alle produkter, inden vi sætter dem til salg.
Vores kundeservice kender produkterne og kan vejlede og yde support på det hele.
Dansk kundeservice og ordentlighed siden 2001
Hos Pulsure.dk er vores kerneværdi ordentlighed. Det betyder, at vi altid gør os umage, vi yder den bedst tænkelige service og du kan altid stole på hvad vi siger.
Vores kundeservicemedarbejdere sidder altid klar til at hjælpe dig på både telefon, mail, chat og i vores fysiske butik.
Officiel Garmin forhandler siden 2003
Pulsure.dk var blandt de første forhandlere i Danmark, da Garmin for første gang i 2003 præsenterede et løbeur med GPS.
Siden da har vi været blandt de største forhandlere af Garmin løbeure, og er det fortsat i dag. Vores kundeservice er eksperter i Garmin, og vi har bl.a. tilladelse til at godkende reklamationer på vegne af Garmin, så din behandlingstid bliver så kort som muilgt.
Fysisk butik, showroom og Danmarks største Hometrainer Testcenter
I Horsens har vi en fysisk butik og showroom, hvor alle Garmin ure, cykelcomputere, Polar ure og Suunto ure er udstillet, så du kan komme og prøve dem, inden du køber. Du kan desuden afhente din ordre hos os eller få hjælp med dit produkt efter køb.
Vi har desuden Danmarks største testcenter for hometrainere og udstyr til indendørs cykling. Vores E-Cycling Lab er åbent i hele butikkens åbningstid, og du er altid velkommen til at komme forbi og prøve det nyeste udstyr indenfor e-cykling.
Contact info
Gotlandsvej 13A, 8700 , Horsens
- 76748074
- [email protected]
- www.pulsure.dk
4.9
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good site with great prices and…
Really good site with great prices and fast shipping.
November 27, 2025
Unprompted review
Reply from Pulsure.dk ApS
Hi Anonymous.
Thank you for your rewiew of experience at Pulsure.dk
We are very delighted to recieve it.
We are looking forward to help you in the future.
Best regards
Søren
Pulsure.dk
Great customer care
I bought a product which was delivered one day before a discount deal was announced, and they refunded me the price difference immediately. Great customer service!
September 12, 2025
Unprompted review
Reply from Pulsure.dk ApS
Hi Mark.
Thank you so much for sharing your experience! We’re really happy to hear that you appreciated the quick refund and our customer service. It means a lot to us to know that our efforts make a difference. We look forward to welcoming you again in the future!
Best regards
Team-Pulsure.dk 😊🚴♀️🏃♂️
I recommend Pulsure for training gadgets 🤓
I happily recommend Pulsure to buy training gadgets (like GPS watches, HR straps, ...). My experience with them is only positive, after multiple orders.
They're knowledgeable, their support team is very responsive - and can advise you with any problem.
I'd highlight two points, especially for Garmin: they offer additional 2 years warranty; and their shipping times are really good (delivering through bring).
I recently tried their financing option (with anyday) and it worked a bit weird - but it's a nice to have in the site.
September 4, 2024
Unprompted review
Reply from Pulsure.dk ApS
Hi Adrian.
Thank you for your great review and recommendation!
We’re thrilled to hear that you’ve had a consistently positive experience with us for your training gadgets. It’s fantastic that our knowledgeable support team and extended warranty for Garmin products have stood out to you, and we’re glad our fast shipping met your expectations. We appreciate your feedback on the financing option with Anyday—it helps us improve. Thanks for choosing Pulsure, and we look forward to helping you again in the future! 😊
Best regards
Team Pulsure.dk
Great service and advice
Great service and advice! Will definitely support Pulsure in future. Additional time, effort and service was put into helping me purchase the correct parts.
August 7, 2024
Unprompted review
Reply from Pulsure.dk ApS
Hi Stephan.
Thank you so much for your kind words! We’re thrilled to hear that you appreciated the extra time and effort we put into helping you find the right parts. Providing great service and advice is our top priority, and it’s wonderful to know we could make a positive impact on your experience.
We look forward to supporting you in the future!
Best regards.
Team Pulsure.dk
Outstanding customer service
Outstanding customer service. There was an issue with the product bought online. Sent a short email, got an answer within less than 24 hours with two very reasonable suggestions on how to handle the situation.
Long story short: My inquiry was handled textbook-style -- Thank you very much for this, much appreciated.
May 16, 2024
Unprompted review
Reply from Pulsure.dk ApS
Hi Ingo.
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service team. We strive to resolve any issues quickly and efficiently, and it's wonderful to know that our efforts are appreciated. If you need any further assistance, please don't hesitate to reach out. Thank you again for your feedback!
Excellent and superb service quick…
Excellent and superb service quick response and precise and timely actions
April 16, 2024
Unprompted review
Reply from Pulsure.dk ApS
Hi Jesper.
Thank you for your excellent review!
We're thrilled to hear that you appreciated our quick response and timely service. Your satisfaction is one of our top priorities, and we look forward to help you again in the future.
Best regards- Team Pulsure.dk
Awesome and caring service
Awesome and caring service , they helping a spring bar that even the watch brand couldn't find , definately gonna buy more from them . They made a customer very very happy
February 8, 2024
Unprompted review
Reply from Pulsure.dk ApS
Hi Paolo.
Thank you very much for your kind review. We are happy to receive it. We are also delighted to be able to assist you with a new spring for your watch.
We are here to help / assist you seven days a week, so please don't hesitate to contact us again if you need guidance or assistance.
Once again - thanks. 😊
Søren, Pulsure.dk
Great service
5 stars for extremely fast and high quality after-service. I had to make a warranty claim for a defective Wahoo product and they were extremely fast to replace it. I'll definitely use Pulsure again.
October 16, 2023
Unprompted review
Reply from Pulsure.dk ApS
Hello Mark,
Thank you very much for your wonderful review. We are delighted to receive five stars from you. We are here to assist you, both before, during, and after a purchase.
We look forward to helping you again in the future.
Good customer service is the key
Good customer service personnel are hard to come by, but I can't fault that of Pulsure.
We bought a bike from Pulsure which had an issue. Søren helped sort the issue and replaced the bike without any hesitation. His prompt communication and keenness to ensure we were happy customers is what made us not ask for a refund and go elsewhere for another bike.
Our replacement bike arrived very quickly and is working as it should and we will gladly purchase again from Pulsure.
May 11, 2023
Unprompted review
Reply from Pulsure.dk ApS
Hi Rachele.
Thank you for your nice review. High customer service, guidance and help mean the world to us.
We are sorry that you experienced an error with the product, but fortunately, we were quickly able to correct the error so that you are up and running. Always happy to help.
We wish you a great summer.
Super happy with the service
Super happy with the service, fast delivery, much appreciated !
April 18, 2023
Unprompted review
Reply from Pulsure.dk ApS
Hi Aidas.
Thanks for you rewiew. We are very happy to hear about your experience, and that your satisfied with our service and processes.
You know where we are if you ever need help or advice for new gadgets.
Excellent service!
I had for a long time been looking for a Garmin watch that was impossible to find other places.
You had it of course on stock, and beside it was well packaged with fast delivery time.
Well done!
June 3, 2021
Unprompted review
Reply from Pulsure.dk ApS
Hi Christian
Thanks for trustpilot of pulsure.dk, we are happy to read it.
Come back any time
Michael Bierfeldt Lund
Fast delivery and exellent customer…
Fast delivery and exellent customer service!
Easy to order, fast delivery and fast and super customer service.
This is how online shopping should be.
I would highly recommend this online store. :)
December 30, 2020
Unprompted review
Reply from Pulsure.dk ApS
Hi Remi
Thanks for your trustpilot and reply on the email.
Fantastic personal levels of service
Fantastic personal levels of service. I really can´t rate Pulsure highly enough for the great service they gave on a purchase of a Kickr Core hometrainer I bought. As well as another delivery issue I had, which they kindly handled without fuss even though it was not of benefit to them.
October 7, 2020
Unprompted review
Reply from Pulsure.dk ApS
Hi Red,
Thanks for the great review :)
Kind regards
Mathias
Ordered a headset at around noon
Ordered a headset at around noon, and was able to pick them up at 10 o'clock the next day. Fastest delivery I've ever tried, and the headset was well protected in the box. Will definitely not be my last order from here
March 20, 2020
Unprompted review
Great service!
Ordered few times from Pulsure, and I will defenietely do it again in the future. Fantastic service, and great price !
December 16, 2019
Unprompted review
Reply from Pulsure.dk ApS
Hi Patrycja
Thank you for your kind words
Returning an item is very easy and fast
Ordered a Fenix 6x and recieved a week earlier than promised. Few days later one of the buttons failed me and when I contacted them to get a refund they suggested me to send the device to Garmin (they offered to pay for postal fees), which I think was a misunderstanding caused by me not being clear that I want a refund.
However, I would have expected to in that case to offer a replacement on a device that is a few days old and costs more than 7000dkk not to ask me to send it for a fix.
Anyways, I asked for a refund and received the money back in matter of days.
With all said, I would be happy and looking forward to make purchases from them again.
September 16, 2019
Unprompted review
Fantastic product
Fantastic product. Delivered extremely quickly in good packaging with instructions.
Highly recommend pulsure.dk
September 28, 2017
Unprompted review
Exellent Company! Fast delivery and exellent customer service!
I wrote the Company prior to my puchase, and got a thorough evaluation and guidance of my needs.
Due to this, I made a puchase. I ordered it sunday night, and recieved the watch tuesday morning. Very fast delivery!
The watch I bought had a flaw, but customer service, was fast to exchange the product!
All in all, one of the best experiences, shopping online. Well done pulsure.dk
September 25, 2017
Unprompted review
Verified
Information og service i top
June 20, 2017
Unprompted review
Verified
God information i forbindelse med …
God information i forbindelse med levering.
June 13, 2017
Unprompted review
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