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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the platform's user experience, particularly concerning the app and its recent updates. People are also reporting issues with the product itself, alongside consistent criticism of the customer service provided. The general sentiment towards the company's social media presence is also negative. Reviewers are particularly concerned about the new age verification process and chat restrictions, which they feel are ineffective and detrimental to the social aspect of the game. Consumers are also reporting issues with account security and the lack of adequate support when problems arise. Many people believe that the company is prioritizing shareholders over the player base, leading to unpopular updates and a decline in the overall quality of the platform.

Based on these reviews

Rated 1 out of 5 stars

Game bad. Chat broken. Privacy policies bad. CEO supports "opportunities" for predators. Moderation is a joke. Front page is 99% Gambling for kids. Facial scans for basic rights. Data harvesting. Supp... See more

Rated 1 out of 5 stars

everything went downhill in 2026, when the chat update rolled out. nobody asked for this to happen, i guess i can see what they tried to do, but it's doing the exact opposite. instead of protecting ki... See more

Rated 1 out of 5 stars

Unnecessary and terrible updates have ruined Roblox (e.g. The Age Verification update, UI updates, etc) And about the games themselves, although there are genuinely great ones that took alot of t... See more

Rated 1 out of 5 stars

Been playing since 2012 recently got my account hacked because of this other accounts on the network got banned now we can’t access any of them. The support team is a joke they really don’t want to li... See more

Rated 2 out of 5 stars

It's a great game, but recently it's been deteriorating... They started removing the good old Roblox and replacing it with new, ugly characters, etc. They added an AI facial scanner that assigns kids... See more

Rated 2 out of 5 stars

I was just playing this experience 'Adopt Me' when I noticed that all my good stuff was gone. I've realised someone has hacked into my account. I didn't understand why because I've always had 2-step v... See more

Rated 2 out of 5 stars

Corperate greed, pedophiles getting "oppotunities" very bad servers & lag, age verification (takes your personal data like securly) makes you recheck your age after you checked it (unless you faked it... See more

Rated 3 out of 5 stars

I first started playing Roblox in 2016 years later the new Xbox update came but since then it faded away the chat verify it ruined everything made popular games dead, it took away the fun of talking... See more

Rated 1 out of 5 stars

A game platform managed by a pedophile and a communist who now wants to have control over peoples face scans and id. Chat is disabled without verifying age, cuz it makes it easier for pedophiles to fi... See more

Rated 1 out of 5 stars

1-star review Roblox Support IGNORES users for 16+ days. My account @YarikkFonarikk2 has been LOCKED with a server error (Error 500) for over 17 days, but remains visible online to friend... See more

Rated 1 out of 5 stars

Roblox is becoming a really unsafe app for kids. Well noticing, that the platform is in both senses a kids game. The AI age check did not fix any of the issues all the predators on the platform... See more

Rated 1 out of 5 stars

First, the new age verification is so horribly useless, and give preds choices on what age they want, second, WHY ARE WE GETTING RID OF CLASSIC FACES??? It's honestly insane how stupid roblox is now,... See more

Rated 1 out of 5 stars

Pedophiles are more protected than the people who find them. I've been involved in efforts to identify and report predators on this platform. Roblox consistently fails to act on reports, and in s... See more

Rated 2 out of 5 stars

Roblox used to be good It has always had problems with moderation but the sheer variety of games and with how easy it was to start making them, it was still extremely fun. Now you cannot talk unless... See more

Rated 1 out of 5 stars

Roblox has completely ruined the social side of the game with these new age‑verification and age‑group rules. I can’t chat with anyone anymore, even people I’ve played with for years, just because I’m... See more

Rated 1 out of 5 stars

First, the new age verification is so horribly useless, and give preds choices on what age they want, second, WHY ARE WE GETTING RID OF CLASSIC FACES??? It's honestly insane how stupid roblox is now,... See more

Rated 1 out of 5 stars

Very disappointing and horrible support provided by roblox support. Violation and appeals are handled by an AI, it denies each and every single appeal by sending same messages. If you get hacked, yo... See more

Rated 1 out of 5 stars

This new update that Roblox has released is absolutely disgusting. It is an age verification test that uses an ai to estimate your age to put you into an age group. It uses your face and id to verify... See more

Rated 2 out of 5 stars

Roblox banned a creator who exposed real predators instead of supporting them. As someone who was groomed as a young teen, I know how easy it is for kids to fall for dangerous strangers. More young pl... See more

Rated 1 out of 5 stars

Everything is getting worse, it used to be my favorite, but we might as well go back to Minecraft and whatnot. The age restriction is giving predators options on how old they want to play with, the cl... See more

Rated 1 out of 5 stars

I've been playing Roblox for 4 years and now your removing the things i spent my money on, you have taken away my rites to talk to everyone. I haven't been able to talk to my friends that live nowher... See more

Rated 1 out of 5 stars

It was a good game I have been playing it for a very long time now but its just so silent ever since the age chat restriction. So many players are getting theyre age guest wrong by AI it wasnt actuall... See more

Rated 1 out of 5 stars

This company is aiding and abetting child predators. They've been heavily criticized because of things like child gambling and child labor laws itself which is a whole other story. They banned Schlep,... See more

Rated 1 out of 5 stars

If you wanted to stop predators from communicating with kids, deleting the whole app would have the same amount of affectiveness. I appreciate being able to talk with people I know in real life, but i... See more

Rated 1 out of 5 stars

this app is a cess pool for bad actors, do not let your children play this game for their own safety. The company has also brought AI into their system which only makes things ten times worse in quali... See more

Rated 1 out of 5 stars

The "age verification", is jusy fricking dumb because it divides into age groups where adults can go into kids group while kids can go to adults group while the face isn't matching the "real age".... See more

Rated 1 out of 5 stars

Roblox is only allowing us to chat with people our age? I see that they are trying to protect young people but that doesn't make sense roblox needs their chat because people use it to communicate with... See more

Rated 1 out of 5 stars

My young son managed to fake his Ai age verification for being over 18 sent in a picture of him aged 13 passed as over 18, complaint to Roblox as it was linked to this game they refused to entertain... See more

Rated 1 out of 5 stars

i might quit roblox here. i dont have privacy and it makes me uncomfortable, i cant chat with people without giving my id to this platform, not because im a child, because i want privacy and scared to... See more

Rated 1 out of 5 stars

I really liked Roblox, but now its hard to Chat with other players while trading in Adopt Me or other Games. Roblox was a Game to find friends and talk but now its very complicated to even find one Pe... See more

Rated 1 out of 5 stars

Some AI-garbage moderation. Saying they have "1000 real professional employees focusing on the moderation" Bullshit. Everything is AI. Don't get me started with the lawsuits, oh god Roblox cla... See more

Rated 1 out of 5 stars

The recent chat update has made Roblox worse. Restricting chat to only people the same age stops players from talking to their real friends. On top of that, the age verification system doesn’t work... See more

Rated 1 out of 5 stars

Your moderation sucks. Hundreds if not thousands of predators are on your app. You also banned a guy who got six predators arrested instead of thanking him. It's like you want to ruin kids lives. Al... See more

Rated 1 out of 5 stars

Not only does roblox get worse with every update it makes (take the recent chat update for example which is supposed to stop predators from talking to children... It pretty much stops people from talk... See more

Rated 1 out of 5 stars

As expected, the chat update is awful, not only it's extremely easy for people to bypass so the people who DO have malicious intent can easily go to a preferred age range. Also there's now a delay to... See more

Rated 1 out of 5 stars

Absolutely garbage predatory platform with worse support. I've been a roblox player since 2017 and I've spent around a hundred dollars on the game. I've recently been unable to log in as my autheti... See more

Rated 1 out of 5 stars

absolutely horrible, turning off chats for people in seperate age groups aren't gonna stop any predators. they always find a way. predators now get a directed chat experience with children only, the m... See more

Rated 1 out of 5 stars

Voucher cash disappeared - support not helpful. We bought Robux voucher on amazon, my daughter was logged in to her account when we redeemed the vouched code. 25 pounds of credit never showed up on h... See more

Rated 1 out of 5 stars

Kid accidentally verified as 15, although 8 years old. Although account is linked via parental controls there is no possibility to change his age back. Contacted support, who claims they have no possi... See more

Rated 1 out of 5 stars

I don't like the roblox new chat update. You are letting AI scan our faces to put us in a wrong age group that is not our correct age group and worst of all, AI is putting 14 year olds (or lower) in 2... See more

Rated 1 out of 5 stars

What is support even for if they just make up strict rules and do less work. And if you do anything or charge anything to your account by accident they’re not going to help you with a single thing. In... See more

Rated 1 out of 5 stars

their new age verification is absolutely HORRIBLE I verified as 5 years old even though I'm 14 years old. I don't know why they needed this, because parental controls is enough. parents can simply cha... See more

Rated 1 out of 5 stars

Just terrible. Roblox and their CEO’s + developers are not only disappointing the community but they're destroying it. Needless to say that Roblox has been having preds for a LONG while now but the so... See more

Rated 1 out of 5 stars

despite everything that's been going on there's no need to be removing the classic faces as many players love having it and using it including me it's gonna make players mad and your not listening to... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

5K reviews

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Rated 1 out of 5 stars

There is no genuine support on roblox

There is no genuine support on roblox, it's fully automated without any human involvement and driven by keywords.
My parental control connection to my son's account stopped working with various errors, all my requests for help including providing screenshots and answers to all the information they requested are met with irrelevant responses on how to setup and use parental controls. It's hopeless, I've spent hundreds of £'s on my 2 sons account's, not a penny more in future.

February 12, 2026
Unprompted review
Rated 3 out of 5 stars

Hacked account

I have had an account since 2018. It was really fun and I played lots of games, until today I got hacked. I tried to recover my account with the Roblox support page but all they said over and over was that I needed proof that I had owned the account. So I sent an email to Roblox with all the information I had along with proof of transactions. I also sent the emails from the day I made the account so I put them on an attachment in the email. Now a couple minutes later I got an email saying that I needed the new verified email that the hacker changed it to. I am very disappointed in the lack of help considering the amount of money I spent on that account and received not a single second of help from a professional. I expected better and still am trying to get my account back. Fun while it lasted.

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

A Review

The Platform overall is great however ROBLOX itself has dissolved into corporate slop. Changing Games to Experiences, it's basically curating it's new corporate version of itself. It used to be a kids game, now they slowly but surely descending as a game itself.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

support is terrible

support is terrible

My brother touched my setup by accident and i reached out to roblox for a refund, yes they have a policy but they give refunds if it was an accident which it was after 2 days of back in forth off me explaining it was an accident they still didnt give me the robux back £10 wasted and its not safe for ur kid

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Been playing since 2012 recently got my…

Been playing since 2012 recently got my account hacked because of this other accounts on the network got banned now we can’t access any of them. The support team is a joke they really don’t want to lift a finger to help Im pretty sure they just send out automated stuff and forget about the issue. It’s been over a week since the incident and I’ve been dealing with back and fourth emails with support still no help, they don’t care about players.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Pedophiles are more protected than the people who find them.

Pedophiles are more protected than the people who find them.

I've been involved in efforts to identify and report predators on this platform. Roblox consistently fails to act on reports, and in some cases, the people doing the reporting face bans while the predators remain active. The platform's moderation priorities are backwards.

If your children play this game, you need to be actively monitoring their interactions. Predators are everywhere on this platform and Roblox is not doing enough to stop them.

February 10, 2026
Unprompted review
Rated 2 out of 5 stars

Bulling

It's a great game, but recently it's been deteriorating... They started removing the good old Roblox and replacing it with new, ugly characters, etc. They added an AI facial scanner that assigns kids to the wrong age groups. And cyberbullying is even worse; when it's reported, nothing is done about it. It's terrible playing with kids who are bulling and laughing at each other.

February 10, 2026
Unprompted review
Rated 3 out of 5 stars

I first started playing Roblox in 2016…

I first started playing Roblox in 2016 years later the new Xbox update came but since then it faded away the chat verify it ruined everything made popular games dead, it took away the fun of talking to your friends.

What happened to you Roblox...

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

This Roblox Really sucks

This Roblox Really sucks! aside from being reported without any reason they are going to reinstate your account then they are going to ban your account without any kind of warnings, I was just minding my own business playing SuperForest then suddenly the moderators kicked me out and banned me saying I repeatedly did some violations even though I didn't, I'm playing in my own server and my friends are all AFK then got kicked out suddenly I've spent a lot of time a lot of money in this company and they will suddenly do this to you, what a freakin ass I hope this company will soon be erased from existence what a freakin waste of time to play in this shitty company.

February 9, 2026
Unprompted review
Rated 3 out of 5 stars

Used to be so fun and amazing

Used to be so fun and amazing. This game is amazing, don't get me wrong, but recently it has been having major issues. One thing I hate is all the layers of verification needed to chat and talk to other players. You need to use something called Persona AI to make it so the game is "safer" for everyone. It is a good way to keep the site safe for little kids, but I still think it's unnecessary. The game has had major issues with online dating and inappropriate games. Many dangerous older people will talk with underage kids, too. I think it should only be for kids over the age of 12-13 and nothing lower. The CEO of this game has been really having a downfall with his overuse of AI, terrible updates, and a bad moderation team. The game is only run by AI at this point. If you're looking for a site where there is a HUMONGOUS game selection and an online experience with friends, play it. RIP Roblox, honestly isnt that good anymore

October 9, 2025
Unprompted review
Rated 4 out of 5 stars

Some problem of the game

I happy about this game, but it has a big problem, u should not remove chat ,I'll wait 2 months,if u don't bring chat back again, I will say to my friends to leave playing Roblox and I will also leave.Bye.

February 9, 2026
Unprompted review

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