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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly interface, highlighting its intuitive design for discovering events and venues. The booking process is generally considered quick and easy, with many consumers praising the stress-free experience and speed of securing tickets. People also value the clear guidelines and easy access to music events offered by the platform. However, some consumers have reported issues with the website, order process and app. Some users found the booking process stressful due to time constraints, leading to rushed decisions. A few customers have expressed frustration with being required to download the app to access tickets. There are mixed opinions regarding the clarity of the order process, with some finding it confusing.

Based on these reviews

Rated 4 out of 5 stars

System seems to work fine but I'd still like to have a physical ticket (or printable via email) straightaway rather than have to wait until a few days before the event. Hopefully I'll get a further em... See more

Company replied

Rated 4 out of 5 stars

It's always quick and easy to book. The drawback is the "hidden" fees. "booking fee/service fee"... What are they and why are they necessary? Shouldn't the ticket itself simply show one price?, what... See more

Company replied

Rated 4 out of 5 stars

Easy booking process, although it did allow me to enter everything and click 'Pay' before the time window opened and then sent me back to the start. It would make sense that, if the tickets are... See more

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Rated 4 out of 5 stars

It was relatively easy to book tickets. I did get frustrated that I was timed out after 8 minutes when you have to approve the transaction in banking app after deciding on the tickets. I had to wait f... See more

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Rated 5 out of 5 stars

Kept timing out. I don’t have a printer so I usually send to my friend to print tickets. It states you can send to a friend or family member . Even worse I spoke to a member in the customer service... See more

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Rated 5 out of 5 stars

Each step was clear instructions. The only thing that i would mention is you feel pressured for the time scale given to complete the booking. I do understand when purchasing tickets, it has to be time... See more

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Rated 5 out of 5 stars

Discovered Skiddle earlier this year through a special event for the Stereophonics and have been keeping a close eye on their site since. Now discovering show for Mick Foley’s in November up in Liver... See more

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Rated 5 out of 5 stars

Skiddle Really is the best ticket booking website. It’s really well laid out for mobile, easy to use. Has great user intuitive interface to find other gigs and parties in the same venue or city a... See more

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Rated 5 out of 5 stars

Was lucky enough to get a ticket for this evening’s show - Kula Shaker @ The Cavern, Liverpool. Awesome gig underpinned by great service from Skiddle via its app. Smooth process from booking the gig t... See more

Company replied

Rated 3 out of 5 stars

Went to see Goldfish at the Roundhouse, London. Purchased tickets through Skiddle then a couple hours before the event our ticketing barcodes were then imported into the Roundhouse ticketing system cr... See more

Company replied

Rated 5 out of 5 stars

Knowing how quickly I could purchase my tickets securely, having an option of payment plan. Know that you have ligit guidelines to follow, easy access to music events. Keep up the good work , I haven... See more

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Rated 5 out of 5 stars

It was not the first time I used this payment platform and on both occasions I felt that the process was straightforward although the first time was kind of new and confusing a bit but once you get to... See more

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Rated 1 out of 5 stars

That’s why I hate buying gig tickets nowadays. Because of companies like this. You HAVE to register for an account even if you choose to check out as a guest. They request ALL your personal details in... See more

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Rated 1 out of 5 stars

Booked an event which subsequently got cancelled and moved. Emailed several times requesting a refund. (Ollie and Jake) still nothing to my bank ten days later!! Book through another website!... See more

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Rated 1 out of 5 stars

Dynamic pricing an absolute joke! Was signed in bang on 10am, all first phase tickets were sold out & second phase only had one ticket remaining. Selected third phase, went to purchase & tickets were... See more

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Rated 1 out of 5 stars

We bought tickets at 11:46pm through the instagram account where there was NOT written anything about the entrance time, but actually the last entrance for the event was at 10pm. So why did you allow... See more

Company replied

Rated 5 out of 5 stars

I have never bought concert tickets so quickly and so easily! Congratulations Skiddle on making the whole process so stress free with no lengthy waiting in a queue, 4 minutes and I was through - and a... See more

Company replied

Rated 5 out of 5 stars

Skiddle have been amazing. The Northern Kin festival I had booked was cancelled after Wannasee went bust. They did not have to, but Skiddle honoured the money I had lost, as Wannasee were not refundin... See more

Company replied

Rated 1 out of 5 stars

Our experience at this event was a disaster, Whitney, Candlelight Concert at Llandaff Cathedral, Cardiff. 1. Seats purchased were supposed to be partially obstructed in the event a secondary view was... See more

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Rated 1 out of 5 stars

Buying tickets online through Skiddle was a tedious and invasive process. It wanted unnecessary details about me and tried several times to get me to download an App. At one point it is asked if I wan... See more

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Rated 1 out of 5 stars

Tried buying tickets using PayPal and at the end of the transaction, an error page pops up. Something went wrong try again! I tried 7 times! I looked at my PayPal account and 7 payments had been taken... See more

Company replied

Rated 1 out of 5 stars

Purchased tickets for an event via Skiddle. It was clearly designed to extract money from people and deliver as little as possible in return. It was all smoke and mirrors—professional-looking marketi... See more

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Rated 3 out of 5 stars

Giving an 8 min window to book a ticket is pressurising tactic which made me buy wrong tickets snd that they wont refund themselves and i have to contact organisers. My first time using skiddle and ca... See more

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Rated 1 out of 5 stars

Will not book anything using skiddle again. The booking process was easy but when the event was cancelled they did not refund the booking fee and handing fee. Even ticketmaster do that! Update fo... See more

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Rated 1 out of 5 stars

Booked 11 tickets at the Cheltenham tribute festival which was cancelled 3 days before event, they could not obtain a licence. tride to get a full refund of £161... offered the face value of 4 ticke... See more

Company replied

Rated 1 out of 5 stars

I booked to see Beckhill in the park, took my daughter and was turned away. Purchase was unclear and tickets didn't state anything about being 18+. Skiddle advise they are not responsible for refunds... See more

Company replied

Rated 3 out of 5 stars

LEGALISED THEFT !!! You sell tickets that are distributed by a computer so why do I have to pay a £6 HANDLING FEE PLUS a £2 BOOKING FEE for each ticket to Reggae Land? Its bloody disgraceful. Over 10%... See more

Company replied

Rated 3 out of 5 stars

All smooth with order but I had assumed tickets (with being electronic) would be automatically sent to my device, but have to keep checking in to see where they are.. apart from that great

Company replied

Rated 1 out of 5 stars

Balloons and Tunes event cancelled no one has been in touch with information about how we can get a refund. Skiddle are saying the event organiser Balloons and Tunes have the money and they are saying... See more

Company replied

Rated 3 out of 5 stars

I don’t believe it’s right that one should install an app to present a ticket. It’s similar to a mandatory national identification card. Say, one booked the tickets via another device because they st... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 x adults and 2 x Children VIP tickets but on receiving the order confirmation only 2 x adults were booked. Contacted Skiddle to resolve and child tickets sold out. No more VIP left, now... See more

Company replied

Rated 1 out of 5 stars

When I bought a ticket for Glitterbox in Liverpool in mid November, Skiddle claimed it was one of the last few tickets. A few days before the event on 27th December they still claim there are the last... See more

Company replied

Rated 2 out of 5 stars

So difficult! I only wanted to book a FREE carpark space. Had to set up an account, verify the account, book a ticket, download the ticket ..I ended up somehow booking 2 , one of which I can download... See more

Company replied

Rated 1 out of 5 stars

I was booking an event up North however the tickets ended up being booked for a different comedy event. I live up north and booked Exeter in error. Soon as I booked I attempted to use the cooling off... See more

Company replied

Rated 2 out of 5 stars

Logged in early to buy early bird tickets but was refused . 1st release and 2nd Release also refused and had to buy final demand tickets almost 15 seconds after tickets released. Logged in later to e... See more

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Rated 1 out of 5 stars

Was on waiting list for an event, when I went purchase tickets was told 'sorry expired'. No more waiting list, nothing, apparently just given 10mins from time email sent, not delivered to purchase t... See more

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Rated 1 out of 5 stars

If I could give a 0 I would. Skiddle do not help in gaining refunds and use rogue companies such as Save the rave Nottingham who i now know are known for delivering poor events or not deliverin... See more

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Rated 1 out of 5 stars

I didn't want to download yet another app that I'd probably only use once, so I used the checkout as guest option. I paid the ticket price plus 2 extra unexplained booking fees and opted not to pay... See more

Company replied

Rated 1 out of 5 stars

Very difficult to order tickets as it wasn’t clear why a CC couldn’t be used for the event and not stating that before you put all information in. Also having Apple Pay as an option would have been us... See more

Company replied

Rated 1 out of 5 stars

That refund protection you pay for is a scam. I requested for a refund because the people I bought tickets for are relocating. They directed me to the events organizers through a link they gave. I nev... See more

Company replied

Rated 1 out of 5 stars

Just hope your event is not cancelled like mine. The refund policy is non existent. After reading some of these reviews it seems that refunds are a common problem. It’s quite simple, you have been pai... See more

Company replied

Rated 1 out of 5 stars

Reserved a ticket, got an email saying I could purchase, tried 6 times and each time I received an error saying “we can’t retrieve your ticket you may have taken too long to purchase” however in the i... See more

Company replied

Rated 5 out of 5 stars

Easy to use and tickets came through straight away. Put the tickets in my Wallet on my phone so they’re ready to go on the day. Only tiny downside is I wanted to distribute the tickets among my famil... See more

Company replied

Rated 1 out of 5 stars

Why the hell do i have to download your stupid app, just because I've purchased tickets. Never had to do that with other companies. You should give people the choice, whether to receive tickets throug... See more

Company replied

Rated 1 out of 5 stars

Absolute scammers re the resell, contacted about why my tickets were not on resell to be told the event needs to be sold out when in the t/c it clearly states the ticket type needs to sold out! So b... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Music Store

Information provided by various external sources

skiddle.com is an events, club listings and gigs what's on guide for the UK (and beyond!). We sell tickets, offer restaurant and hotel bookings so you can plan your perfect weekend.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Predatory site

Predatory site. Used it in April 2024 for some event. They sent me an email this week to let me know about some other random event but also to tell me that they had been tracking my internet usage over the last two years. Why a site like this would need that information is beyond me. Additionally, it was a maze to actually delete my account. I navigated it quickly enough but could be a problem for others. Overall just fairly predatory for a completely irrelevant site and quite indicative of the behaviour that they’re up to.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to book

February 9, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Mark,

Thank you for leaving a review.

I'm glad you found it easy to book with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 5 out of 5 stars

Fast and easy way to order tickets to…

Fast and easy way to order tickets to any event

February 9, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Sam,

Thank you for leaving a review.

I'm glad you found it fast and easy with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 5 out of 5 stars

Very easy to purchase tickets

Very easy to purchase tickets. No issues. Tickets emailed as soon as payment received.

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi there,

Thank you for leaving a review.

We are glad you had a positive experience with Skiddle and found it easy to purchase tickets!

Have a lovely day!

MK
Skiddle Customer Support Team

Rated 5 out of 5 stars

Nice and easy experience

Nice and easy experience See

February 9, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Paul,

Thank you for leaving a review.

We are glad you had a positive experience with Skiddle!

Have a lovely day!

MK
Skiddle Customer Support Team

Rated 4 out of 5 stars

Fine but tweak possible?

System seems to work fine but I'd still like to have a physical ticket (or printable via email) straightaway rather than have to wait until a few days before the event. Hopefully I'll get a further email when the ticket is available.

February 8, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Ken,

Thank you for your feedback.

There are many different ways in which you are able to access your tickets.

You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF.

Downloading your tickets:
https://bit.ly/3WKrGJY

You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders.

MK
Skiddle Customer Support Team

Rated 5 out of 5 stars

was very easy to secure my tickets with…

was very easy to secure my tickets with the reminder from skiddle sent to my phone 5 min utes before they went on sale

February 6, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Ethan,

Thank you for leaving a review.

I'm glad found with Skiddle easy!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 5 out of 5 stars

Great website

Great website, easy to use

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi John ,

Thank you for leaving a review.

I'm glad found with Skiddle easy!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 5 out of 5 stars

Very easy site to get around

Very easy site to get around. Have used Skiddle before & will use again.

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi there,

Thank you for leaving a review.

I'm glad you found it easy with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 5 out of 5 stars

Very good experience booking tickets

Very good experience booking tickets

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Amanda,

Thank you for leaving a review.

I'm glad you found it easy to book tickets with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 5 out of 5 stars

Swift easy process…

Swift easy process…

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Terry,

Thank you for leaving a review.

I'm glad you found it quick and easy with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 3 out of 5 stars

All smooth with order

All smooth with order but I had assumed tickets (with being electronic) would be automatically sent to my device, but have to keep checking in to see where they are.. apart from that great

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Eric,

Thank you for your feedback.

There are many different ways in which you are able to access your tickets.

You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF.

Downloading your tickets:
https://bit.ly/3WKrGJY

You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders.

MK
Skiddle Customer Support Team

Rated 1 out of 5 stars

Awful the event was cancelled and we…

Awful the event was cancelled and we had no communication and still haven't had a refund

February 6, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Katie,

Thank you for leaving a review.

I can see this is the first time you have reached out to Skiddle.

Our review platform is for leaving a review of your experience rather than stating queries.

In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com).

If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com.

MK
Skiddle Customer Support Team

Rated 4 out of 5 stars

Quicker and easier..

Found it a better process than the likes of Ticketmaster!! Simple and quicker was my experience.

February 6, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Mark,

Thank you for leaving a review.

I'm glad you found it easy process with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 3 out of 5 stars

Last minute ticketing change

Went to see Goldfish at the Roundhouse, London. Purchased tickets through Skiddle then a couple hours before the event our ticketing barcodes were then imported into the Roundhouse ticketing system creating unnecessary last minute stress and leaving a few of us questioning if we would even get in. It would have been helpful to have a bit more notice in future

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Kayls,

Thank you for leaving a review.

In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com).

If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com.

MK
Skiddle Customer Support Team

Rated 5 out of 5 stars

Easy booking system

Easy booking system. Booked and downloaded app, tickets immediately available and ready to share to co-attendees or save into my wallet.

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Patricia ,

Thank you for leaving a review.

I'm glad found with Skiddle easy!

Have a lovely day!

EA
Skiddle Customer Support Team

Rated 3 out of 5 stars

I went to the k pop event with my son

I went to the k pop event with my son. Wasn't that good even my son wanted to leave an hour before it finishes and he love the songs!!! Wasn't that good think it could have had better theatre to it and been (less tacky)

February 7, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi there,

Thank you for leaving a review.

I can see this is the first time you have reached out to Skiddle.

Our review platform is for leaving a review of your experience rather than stating queries.

In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com).

If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com.

MK
Skiddle Customer Support Team

Rated 5 out of 5 stars

Very pleased

February 6, 2026
Unprompted review
skiddle logo

Reply from skiddle

Hi Sean,

Thank you for leaving a review.

I'm glad you had a pleasant experience with Skiddle!

Have a lovely day!

EA
Skiddle Customer Support Team

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