Skytrend Reviews 526

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff and customer service for being helpful, courteous, and professional. People appreciate the agents' patience and knowledge, especially when navigating complex booking situations. Many reviewers specifically mentioned individual staff members by name, highlighting their exceptional support and dedication to finding the best options for their travel needs. The service provided is often described as smooth and transparent. However, some consumers have expressed concerns regarding pricing and the booking process. A few reviewers reported issues with unexpected charges, discrepancies between advertised and final prices, and difficulties in obtaining refunds. There are also mixed opinions regarding the clarity of booking terms, particularly concerning baggage allowances and potential restrictions on certain ticket types.

Based on these reviews

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

I purchased a plane ticket today and I was dealing with Scott and Nico . I give them five stars for being professional courteous and they had great customer service. I didn’t feel comfortable at first... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

My name is Petia Stefanova. I needed to change the date of my return flight and everything was made easy by the professionalism and courtesy of Aaron Clark and Eddie Clark.Both of them were polite, ki... See more

Rated 5 out of 5 stars

Adam and Kim were very helpful in assisting me with canceling my reservation. I spoke a supervisor on 11/18/2025 that Samantha transferred me to and he was extremely rude. I was trying to book flights... See more

Rated 1 out of 5 stars

STAY AWAY!!!! IT'S A SCAM/FRAUD! SkyTrend shows too many red flags: They admit they’re not affiliated with airlines. They use historical data for prices, so the fares you see may not even... See more

Rated 5 out of 5 stars

Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what... See more

Rated 5 out of 5 stars

Raya and Luke were absolutely amazing in helping me get the best price for my trip in Oct. Raya went way above what a customer service agent would normally do. I would highly recommend this website to... See more

Rated 5 out of 5 stars

I'm having major surgery on the 25th of this month and want my mother to come stay for a week. Kiara and Nico were extremely helpful and understanding since we had to change the reservation 3 times t... See more

Rated 5 out of 5 stars

Preston and Wayne were great. Polite, patient and very knowledgeable. Preston was amazing. Indeed, he was the best customer service rep I have ever dealt with are there have been many. At 68 with limi... See more

Rated 5 out of 5 stars

The agents Anderson and Alex were friendly and professional and helped patiently with the ticket booking. The website was not clear about the non flexible ticket and customers may not fully understand... See more

Rated 5 out of 5 stars

I got stuck with restricted economy booking which I have to cancel. Despite no cancellation policy Luke and Ruble from Skytrend helped me a lot in it's cancellation and confirmed me just now that my... See more

Rated 1 out of 5 stars

Flight price was too good to be true. Flight was listed as "Economy" however was actually a "Restricted Economy" flight meaning there was ZERO baggage allowed. No personal item, no carry-on, no checke... See more

Rated 5 out of 5 stars

Robert and Renji were amazing in helping me get my flights taken care of. They will handled the check-in process and even send me my boarding pass, which was very convenient. I’ll update this revi... See more

Rated 5 out of 5 stars

Yes, I was happy with Patricia's help. I did have difficulty with a supervisor previously while booking my flight which was very frustrating and made me feel that I should have booked directly with th... See more

Rated 5 out of 5 stars

Kim did a great job helping me and also ms Emily. I’m military and this is my first time purchasing and booking a flight at the best price my wife and mother usually does it but I needed to book them... See more

Rated 5 out of 5 stars

Mr.Robert Young and Mr. Walter both did an amazing job booking my family late booking to be with our love ones under $1000. We're definitely going to be returning customers.

Rated 5 out of 5 stars

The customer service rep Kiara and Felix were so very helpful with the cancelation process; due to the loss of my family member - they were very kind and offered sincere condolences. Their profession... See more

Rated 1 out of 5 stars

Steer clear of this company. I booked tickets for three family members, only to be contacted the next day by a representative who said the tickets came with no baggage allowance and couldn’t be cance... See more

Rated 1 out of 5 stars

Aug 29/2025: Stanley and Emily were very wonderful in helping with my reservations. The whole process was very smooth and transparent, I really enjoyed their services. Oct 25/2025: After three mo... See more

Rated 1 out of 5 stars

They try to lure you with a low price online. Booked a flight for a family of four, the day later they phoned and attempted to sell standby tickets for two of us and the other two a month later. To... See more

Rated 1 out of 5 stars

All I want to say is they are scamming people and taking money from you which is fraud. They are terrible, I had the worst experience with them and I want everyone to look away before it’s too late. T... See more

Rated 1 out of 5 stars

I wish I would have option to star 0. Their supervisor name. Ella Wilson is such an unprofessional person I ever talk to. She is literally getting personal throughout the call. I would recommend every... See more

Rated 1 out of 5 stars

100% scam upsale tactic. Had to cancel my credit card after they called me again and again to extort more money. Indian guy admited he has no supervisor to make a complain after he was very rude to my... See more

Rated 1 out of 5 stars

I just booked a flight for myself and my two daughters from Canada to Europe. The total price was very low — CAD 2,600. A few hours later I received a phone call telling me I had to add CAD 3,000 to... See more

Rated 3 out of 5 stars

Rather difficult transaction. Terms of discounted ticket was not made clear. Wound up paying full price. Discounted price did not include either baggage or food.This was not made clear until after p... See more

Rated 1 out of 5 stars

Conner will going to cancel my reservation with full refund. Please do not go this site for bookings they will collect money and after they said you need to switch standard because you purchased tic... See more

Rated 3 out of 5 stars

Good day, I wasn’t happy with the initial booking because it wasn’t clear that no baggage could be purchased upon arrival just need to be more clear for the option not available. Charlotte, Alex he... See more

Rated 3 out of 5 stars

Having a cheap flight has too many restrictions. I understand that my husband made a mistake and it cost us a headache and lots more money. I will tell u I won’t do business with u guys again. Even th... See more

Rated 1 out of 5 stars

This website will hijack you. Don't fall for their cheap ticket price, and once you make a booking with them, they will call you and tell you a lot of lies to upgrade your seat or for any other reason... See more

Rated 1 out of 5 stars

Steer clear of this company. I booked tickets for me and my husband, only to be contacted the next day by a representative who said the tickets came with no baggage allowance and couldn’t be canceled... See more

Rated 1 out of 5 stars

scammers from $500 for 4 people on a flight they wanted $1200 saying the flight went up and the promotion is gone after I booked it online on their site I had to block my credit card so they wouldn't... See more

Rated 1 out of 5 stars

SCAM!!! STAY AWAY!! If you unfortunately booked a reservation with them you will receive a fake flight ID Number. Then the calls start. They will hassle you to spend way more to book a different fligh... See more

Rated 1 out of 5 stars

This is a total SCAM. They sell you one service and then advise that you have to wait for confirmation for 24 hours. When you call they indicate only part Of your flight is confirmed and you are on... See more

Rated 1 out of 5 stars

We book 2 cheap air flight tickets with them, they called & told, they don't have that price tickets, I told I saw & book as they post online, they asked for the higher price, we had to cancel & pay... See more

Rated 1 out of 5 stars

A SCAM. I paid a lot compared to a regular ticket. was charged extra 500 $ for 3 tickets (1811$ vs 1331$ if I booked the same flight with the same airline company Air Canada). was not able to cancel... See more

Rated 5 out of 5 stars

Drake was very helpful and professional. I would however, like to tell you that I will never use your service again. It has nothing to do with your staff. I feel your company employs bait and switc... See more

Rated 1 out of 5 stars

Bait and switch practices. Don't trust these guys. After buying a cheap flight, you'll get a call to force you to buy a way more expensive ticket in order to complete the transaction. I managed to can... See more

Rated 1 out of 5 stars

They are scamming in front or your eyes ticket booked was clear no cancelation fee, 4 hours later they called stating no flight on that date we booked you on the next day flight. I was clear that ti... See more

Rated 4 out of 5 stars

So far I’ve had a good experience. When I booked originally some how the wrong dates happened with my planes tickets. I called in and dealt with Dino and Felix and the both of them were awesome in get... See more

Rated 1 out of 5 stars

This is a scam. I ordered a ticket, but then received a call from an Indian with nonsensical claims about "no bags," implying that only a 2-pound handbag is allowed (what??). You cannot buy baggage... See more

Rated 5 out of 5 stars

My experience with Josephine and Nico was fantastic! My booking was complicated and they did not give up but gave me all the time required to make my decision and book my tickets. Thank you very muc... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

526 reviews

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Rated 5 out of 5 stars

I needed to change the date of my flight.

My name is Petia Stefanova. I needed to change the date of my return flight and everything was made easy by the professionalism and courtesy of Aaron Clark and Eddie Clark.Both of them were polite, kind and very helpful. They made me feel that they really care and are personally interested in providing me with the best options. The company is lucky to have such otstanding emploees.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

i’ve been nervous about my flight…

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there. She made sure that my passport number was included and she made me feel a lot better thank you Charlotte

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Due to circumstances beyond my control…

Due to circumstances beyond my control it was necessary for me to cancel a reservation immediately after it was confirmed. I was stressed and upset and had difficulty communicating. An agent named Charlotte was most helpful. She was patient, considerate, respectful and capable. She helped me through the process very efficiently. I was most impressed

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Shelby and Emily are very nice and…

Shelby and Emily are very nice and polite in our conversation. They sounded like they really wanted to help me find a good deal for my flights--which I did. I am very satisfied with their service. The experience is very good.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

"I had a fantastic experience booking…

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and found the perfect itinerary for me. More than that, their courtesy made the entire process stress-free and pleasant. They were patient, clearly explained every step, and truly went above and beyond to ensure I was happy with the booking. They are a credit to your team!"

December 7, 2025
Unprompted review

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