The colors are always off on the satins. Always more yellow/green than they should be and that's AFTER ordering their satin color chart and choosing colors directly from it. The shipping takes so long... See more
Company replied
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Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.
2810 Meridian Parkway, 27713, Durham, United States
Replied to 92% of negative reviews
Typically replies within 1 week
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Great friendly service. Erin was very knowledgeable about the wallpaper I was interested in and she made some great recommendations.
I had four dining chairs and four barstools that needed reupholstering, and I’d been searching for the perfect material for ages. Then I discovered Spoonflower. They offer so many designs, and I found exactly what I wanted. Ordering samples and placing my order was a breeze. The fabric is stunning, and the chairs and barstools turned out beautifully!
HORRIBLE company, so not buy from them if you're wanting to get a project started within 2 months. I've tried 2 different times to order samples and it takes nearly FOUR WEEKS just to ship a little 1x2 sample?!?! and then they won't do anything to help, just say you need to cancel before we ship or wait another 2 weeks. The tracking is even valid so I don't think they've even shipped it. Honestly the worst company
I bought 1m of cotton lawn - it's very thin and they've cheaped out on the length/width, knocking off 2-4cm on both. I might sound petty, but it did cost £35 (for 1m of cotton!!) so at least I wanted to get what I paid for. Don't go for spoonflower- they have a huge range of fabric patterns but the quality is shocking
Beautiful high quality wallpaper and so pleasant to work with! Thank you!

Reply from Spoonflower
I’ve been very happy with Spoonflower wallpaper purchases, but I had a poor experience with their upholstery fabric and customer support.
I asked Spoonflower to recommend the best fabric for commercial bar stool upholstery, and Performance Velvet was included on their list. Their website also describes it as 50,000 double rubs, “heavy-duty, commercial-grade,” and suitable for high-traffic areas like restaurants.
Despite this, the fabric wore through after only five months of light use, on the corners of the chair backs. I requested replacement fabric so we could reupholster the backs, but Spoonflower repeatedly refused, saying the fabric was purchased two years ago and wasn’t meant for bar stools—despite recommending it and describing it as commercial-grade.
I would be cautious using their upholstery fabric for high-use seating. Customer service will respond within one to two days but do not expect any resolution in your favor even when they have recommended the fabric!
Additional comment after Spoonflower's reply:
I have followed-up with customer support directly with questions and factual statements as you suggested several times. The last was sent three days ago. Waiting patiently for a reply. We have been exchanging emails for nine business days with no resolve. This is why my review concluded poor customer support when you have a faulty product as I described earlier in the review.
I feel so strongly on this I will be going outside of Spoonflower to resolve this issue if it is not resolved soon. Here are avenues for the consumer: Federal Trade Commission, Credit Card, and Small Claims Court.
I feel my proposal represents a fair and balanced resolution. We would absorb the labor costs to re-upholster the chair backs, and are only asking Spoonflower to supply the replacement fabric, totaling $1,430.03. Although we understand this may not fully resolve long-term wear issues, a complete reupholstery is not financially viable for us at this time -nor should we have to considering the fabric showed unacceptable wear after only five months!!

Reply from Spoonflower
Fabric is fantastic! Made a baby blanket with one of the Minky prints and made a pillow cover to match for the nursery (also made a doll blanket and pillow for our 3 year old granddaughter so that her baby would have the same color blanket and pillow as her new brother when he arrives). Great customer service too.

Reply from Spoonflower
Spoonflower makes quality custom products. When I ordered after my original order and the fabrics didn't match they gave me a credit which wasnt required. When I needed to reorder, I had trouble with their chat bot, but a real person reviewed my inquiry within hours and provided me clear instructions as how to locate my prior fabric choices and purchase my custom bedding.

Reply from Spoonflower
I've ordered from Spoonflower many times. The selection is impossible to beat, and I've been very pleased with the quality of several types of fabrics as well as their wallpaper. I recently had a flawed order (first time), and Spoonflower's customer service was on it in no time and sent me new fabric. If you like having seemingly endless choices and great customer service, Spoonflower is for you!

Reply from Spoonflower
I have received my 2 orders of 5 pieces of fabric. All are beautiful! Exactly as picture on website. They all washed beautifully and are now ready to start my quilting project. A few concerns, mostly as an inexperienced Spoonflower shopper~the fabrics are beautifully printed, however, width is about 1/2 inch narrow~36" print is only 35.5" and length is also short about a half inch on all 5 pieces. This might be an issue if you are being economical on your quantity. Also, I purchased a 1 yard of 116" wide, instead of 3yards of 36, as more cost effective, however, the fabric is directional, so it might make a difference on another project but will be acceptable for current project. Lesson learned. All in all, great quality, and I am very happy with my purchase! Also, in spite of the terrible weather, my order was delivered pretty much as expected. Kudos on that feat!

Reply from Spoonflower
I have just started a new biz. Decided to go with Spoonflower fabrics due to their excellent selection of various types of fabrics, special discounts, and excellent customer service. One of their CSR’s was most helpful when one major shipping company dropped the ball.
Thanx, Charming Chariot Design

Reply from Spoonflower
When you pay extra for guaranteed shipping, it should give you a guaranteed ARRIVAL date, not ship-out date, as that's how every other retailer works and guaranteeing the date of shipping is naturally confusing. Ordered something that had guaranteed shipping for January 29th and thought that meant it would be here then, but I was sorely mistaken, as it barely shipped out the day before. Why even spend extra?

Reply from Spoonflower
I’ve ordered both fabric and wallpaper and I love it! The Essex Linen is great!

Reply from Spoonflower
Just the fabric I was looking for.
Reasonable pricing and it should ship in 5 days

Reply from Spoonflower
Questions are always answered in a timely fashion!! The fabric prints you buy and sew with won’t be seen in your neighbors’ houses. What I mean is this - their patterns are very unique and one- of - a -kind.. I have sold several houses using their fabrics in bedding and window treatments and always get wonderful showings!!

Reply from Spoonflower
I’ve ordered from Spoonflower several times but will never use them again. The wallpapers were expensive but OK. Of the 4 fabrics I’ve ordered from them (I know, it took 4 times!) I’ve never used any of them. The first 3, I just sucked it up because they do not honor returns and I knew that. This last time, I was hopeful (obviously) that their fabric description was accurate. IT WAS NOT! What they call velvet has NO upright nap, it just lays flat. It was NOT velvet. After trying to reason with their “customer service” all I received were arguments about how I was wrong. I had planned to upholster an antique chair. I wouldn’t even use this cheap piece of crap on a pillow. Despite being a repeat customer, their policy is to tell you to “suck it”.

Reply from Spoonflower
As a designer for Spoonflower and as a customer who buys fabrics from
Spoonflower I am always very happy with their products and the customer service! The fabrics are beautiful quality and once when I had an issue thé problem was rectified very quickly.

Reply from Spoonflower
I had purchased a piece of fabric last year. I wanted to use it in a baby quilt but I couldn’t be sure of the shade of blush pink used in the fabric. I contacted Spoonflower for advice. They asked for a pic of the fabric and I was so pleased with the results. Within 24 hours I was sent by email several types of patterns and ordered what I needed. I can’t tell you how easy it was, how great full I was for the quick service and I will always be a return customer to Spoonflower. Plus the fabric is such great quality.

Reply from Spoonflower
I’ve consistently had a great experience with Spoonflower. The print quality is beautiful, orders arrive as expected, and their customer support is genuinely helpful and responsive. It’s clear they care about both their products and their customers.
Prepasted is the best wallpaper for DIYers, so easy to put up and take down. I also love Organic Cotton Sateen for quilting, and all the Linen options for apparel. I can't stop buying tea towels and throw pillows - it's a problem!

Reply from Spoonflower
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