Samuel obviously understood my needs, which are for a flexible, lightweight wire covered nylon string just like the sadly fiscontinued E&O Mari 'Senorita' Banjo 4th. The Senorita suited my Fred Va... See more
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Review summary
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Company details
- Music Store
- Audio Visual Equipment Supplier
- Guitar Store
- Musical Instrument Repair Shop
- Musical Instrument Store
- Stringed instrument maker
About Strings Direct
Written by the company
We pride ourselves on delivering the absolute best service and goods to our customers which we’re grateful to see reflected in the reviews you can read here. Visit our store now with the links below. See you on the other side!
Contact info
Units 1 & 2, Roachview Business Park, SS4 1LB, Rochford, Essex, United Kingdom
- 01702 540068
- [email protected]
- www.stringsdirect.co.uk
Replied to 75% of negative reviews
Typically replies within 24 hours
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Satisfied customer
Great service, very helpful staff and fantastic quality products. I have been a customer for many years and I will carry on with this company. Thanks a million. Peter J Chadwick.
The strings were swiftly delivered in…
The strings were swiftly delivered in excellent condition, neatly enclosed within their cardboard packaging. Everything was as expected.
Always a professional service and fast…
Always a professional service and fast delivery. Vast stock, you can find just about any set you'd need. I only buy frim strings direct
Update
Update. Straight in touch and sent replacement set out as think it’s just a case of wrong strings in wrong packet by mistake. Customer service 10/10 and will always use elixir strings and strings direct after such prompt customer service and new strings sent out too return wrong ones 👌🙏
delivers quickly at competitive price
Always deliver quickly at competitive price. Helpful when asking for information
strings arrived perfectly packed in…
strings arrived perfectly packed in their cardboard outer box and speedily. All as per usual.
Genuine Brands,Good Prices, Fast delivery
Having mistakenly bought 4 sets ( ! ) of counterfeit Ernie Ball strings for my Electric guitars from a Chinese retail website, I was determined to find a UK supplier of the genuine article.
Unfortunately, many people selling strings online are, I suspect, buying these strings from abroad and probably from the same websites from which I purchased counterfeits.
I researched and found Strings Direct to be well thought of in reviews, and from the feel and look of their website, reputable.
They are also useful because i am able to buy individual strings to make up the combination of gauges that I like on my guitars, which is half of a 0.09 set and a 0.10 set.
The whole buying process online is very easy, prices very good/competitive and turnaround is very fast.
My package wasnt delivered at all
My package wasnt delivered at all. I order it in early september and it still hasnt arrived
Can’t recommend enough
Can’t recommend enough - when my parcel was delivered to the wrong address and went missing, I emailed and they answered within a few minutes and offered to re-send the next day - the package arrived within 2 days! Fantastic customer service
Excellent Customer service
I never write reviews but the customer service here was amazing, I had an issue with my order and sent an email (I didn't read that what I had bought was a pre-ordered version). I received a call within 10 minutes of my email to sort out any issues and change my order to be sent out straight away. Best customer service I've ever had.
I have reviewed Strings Direct far too…
I have reviewed Strings Direct far too many times! Always 5 stars, because? They offer one of the best string purchasing experiences ever! Great selection including 'hard to find' brands. OK prices have gone up which is not so good, but their service is excellent!
Outstanding website UX and purchasing process
The website UX has never been better, where a track record of previous purchases only heightens the convenience and ease. I buy my strings nowhere else.
I always receive excellent service…
I always receive excellent service here. The ability to order single strings is incredibly helpful for customizing sets, and the staff have always been knowledgeable and helpful whenever I've spoken with them. A fantastic resource!
Consistently great service
Consistently great service! The option to order single strings is perfect for customizing sets, and the staff have always provided knowledgeable, helpful advice when I've needed it.
Great selection of guitar strings
Excellent service
Always happy to order some quirky…
Always happy to order some quirky combinations of gauges, it arrives reliably and it’s such a nice and unique service…
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