Teleperformance Reviews 367

Hello sorry to say but really a racist company they had interview with me in Ummima Restaurant they say they don’t understand my English even the person who had interview his English Accent was very bad this company is worst of the worst

This company operates on behalf of the Department for Work and Pensions and handles highly sensitive personal data, including financial and health information, yet my experience raised serious concerns. A significant number of staff I dealt with did not speak fluent English, leading to repeated misunderstandings, errors, and difficulty resolving issues that require precision and legal accuracy. When public functions are outsourced at this level, clear communication is essential, particularly given the vulnerability of many claimants. There are also data protection and safeguarding concerns, as no clear assurances were provided about staff vetting or background checks, despite the well-known risks involved in handling large volumes of personal data. Poor communication, lack of accountability, and inadequate quality control meant issues were not properly addressed, raising questions about GDPR compliance and oversight in work carried out on behalf of the state.

My experience at teleperformance has been deeply disappointing and distressing. Over a prolonged period, i experienced repeated administrative failures, lack of empathy, and what felt like a complete disregard for employee wellbeing.

Annual leave requests were repeatedly declined due to "business needs" only for the same leave to later be treated as unused or replaced with unpaid categories such as dependant leave or unauthorised absence. This resulted in financial loss and ongoing stress. Even during significant personal and medical circumstances - including supporting partner through medical emergencies, a high-risk pregnancy, and a caesarean section - flexibility and understanding were very minimal.

Payroll accuracy was also a major issue. I experienced unexplained underpayments that took months to resolve, causing financial hardship and damage to my personal finances. Clear explanations were rarely provided.

Basic HR administration was consistently poor . Even simple correction such as fixing misspelt name that was flagged from the start of employment, were ignored for years.

The cumulative impact of these issues affected my mental wellbeing significantly, I was left feeling unsupported, undervalued, and emotionally drained. Despite raising concerns through the appropriate channels, problems continued to repeat rather than improve.

Teleperformance promotes itself as people-focused, but in my experience, operational targets were prioritised at the expense of basic fairness, compassion, and accountability.

I would strongly advise prospective employees to ask detailed questions about leave management, payroll accuracy, and HR support before accepting a role.

I worked at Teleperformance for two years on the Insulet project for the UK market, and my experience was extremely negative.

Both the company and the project consistently disregarded the needs of agents. The environment was built entirely on pressure, with poor working conditions and completely unrealistic expectations. We were given performance goals without being provided the proper tools, resources, or staffing levels to realistically achieve them.

For months, the project did not hire new agents, while existing staff were expected to handle extremely high call volumes — often 40 to 50 calls per day. At the same time, we were pressured to be fast while also meeting every customer need, which was contradictory and unsustainable. Agent support channels were often unhelpful, with insufficiently informed staff unable to properly assist during calls.

Employees were pushed to exhaustion, and then, without warning, over 200 people were suddenly let go. After years of dedication and intense workloads, this was handled in a deeply unfair and demoralising way.

Teleperformance promotes itself as a company that values employee wellbeing, quality, and inclusion, and highlights various support initiatives publicly. In my experience, however, this image does not reflect the reality on the ground. The gap between marketing and actual treatment of employees is significant.

I am leaving this review as an honest record of my experience, so others can make informed decisions.

Work load, poor management, no compassion from the high bosses, no pay increase, less support, harsh work environment.

⚠️ DO NOT WORK FOR THEM
I wasted six years of my life working for this place, and calling it a “great place to work” is an outright joke. I was on the Student Finance campaign, and the experience was nothing short of miserable. The training was a disaster — two weeks of mind‑numbing PowerPoint slides, then straight onto live calls with barely any understanding of the systems or the queries we were expected to handle. The systems constantly crashed, ran at a snail’s pace, and even cost me pay because of technical failures that were completely out of my control.
They love to claim they’ll support you, but the truth is the opposite. Management don’t help, they don’t guide, and they certainly don’t care. They focus on every tiny mistake, ignore anything positive, and make it clear that you’re disposable. The culture is toxic from the top down. If you want to progress, you’re expected to kiss backsides, stay silent, and agree with everything — independent thought howdare you think for yourself your a robot.
Their low ratings aren’t a coincidence; they’re a warning. You will be overworked, underpaid, and treated as if you’re easily replaceable. There is zero appreciation, zero respect, and zero genuine support. Leaving was the best decision I made, and I would never go back. If you value your mental health, your dignity, or your time, avoid this place completely.IF i could leave zero stars i would

In my case, information given during the interview was not correct which caused me to work in an additional language for free for the first months.

I worked in English, Swedish and Polish but only Swedish was covered by the language bonus. During my interview, the interviewer told me that I would be getting the bonus for working in Polish, so I happily did that not knowing the reality of it. After discussing the situation with my Swedish colleagues who got the bonus, it became clear that I was working for free in an additional language. When confronting the interviewer later on, who was also my new team lead, I was met with arrogance but ultimately did not have to work in Polish.

Communication with my supervisors regarding new tasks was near non-existent. There is a constant shift of responsibilities as mentioned by another poster.

You will get to hear supervisors openly speaking about agents' performance (and other supervisors) in front of everyone and not in a nice way.

Despite being quite a colorful place with people from everywhere, there is a culture among some German supervisors, making discriminatory jokes if you happen to be Polish.

I caught my manager red-handed sending personal messages about me to another agent (screenshotted & reported to the whistleblower team).

On my last day and when trying to return my items my supervisors kind of forgot that a document needs to be signed to confirm me handing over the things. The document was locked in the HR office to which my team leader did not have access to and the HR was working from home on that day.

They reserved an amount from my salary to ensure proper handover of equipment but did not make it possible for me to return in on my last day. No reimbursement for their mistake was given nor any acknowledgement of it despite me having to travel another day and pay the traveling expenses myself. Of course they don't mind you doing that, because you are under the threat of losing your money if you don't return the things. :)

Evil company. I worked there and they left me without payment in a distant country I was relocated. The higher management are the most shady people i have met

A shitty shady company. Went through the hiring process with them, and just received a mail stating that the project was cancelled by the client 6 weeks before the kickoff. But at least they got all my details and current pay at their competitor.

Absolute worst place to work. Will not recommend at all. They treat you like you are nothing from Management down. The turnover on staff is a lot because of this.

My experience with this company has been an absolute nightmare. Everything is handled virtually, which means you can’t speak to anyone directly, and responses take forever. Half the time, it felt like no one really knew what they were doing — I constantly found myself dealing with staff who seemed confused and unable to give clear answers about anything.

Despite repeatedly providing medical notes while I was off sick, I felt completely ignored. Every capability meeting focused only on “business needs,” with no real concern for my health. Breaks were so short it was almost laughable, and it often felt like management were looking for any excuse to push people out rather than support them.

After all of that, my contract was terminated while I was still unwell — and then I was told I wasn’t entitled to pay for hours I know I worked. When I questioned it, I was shown deductions on my payslip that, in my opinion, made no sense and couldn’t be explained by the people issuing them. It honestly felt like they were just making things up as they went along.

I still haven’t received my final pay, and the issue is now being escalated to the employment tribunal. Based on my experience, this company has been an absolute joke, and I would not recommend working for them.

My time at Teleperformance began with love-bombing, a half-working headset, and a pressure-filled “Is this a Great Place to Work?” survey before I’d taken a single real call. Spoiler: that glowing early score becomes the statistical human shield they use to plaster “Best Place to Work™” across every job ad.

Once actual calls start, the truth appears. I wasn’t handling simple password resets — I got the lost souls of the telecom underworld: 2G hermits, rural shadowfolk, waterfall dwellers, people whose phones had been dead longer than their electricity. I solved real problems. My metrics tanked anyway.

Then I got pneumonia — real, documented pneumonia. I couldn’t talk without sounding like a ghost choking on a kazoo. I asked for unpaid time to recover. Their response?

“If you can’t handle this job, maybe you should find a job you can handle.”

The job was sitting in a chair talking into a headset.

Meanwhile, Mexico’s IMSS misdiagnosed me with COPD and gave me the same line: “Find a job you can handle.”

Two institutions.
Same scripted dismissal.
Same bizarre expectation that someone actively drowning in their own lungs should deliver sparkling KPIs.

And all the while, Teleperformance continues funneling brand-new hires through their survey pipeline — collecting rave reviews from people still sipping the free onboarding coffee before the real work even starts.

Great Place to Work® doesn’t certify culture.
They certify optimism harvested from people who haven’t been gaslit yet.

Teleperformance didn’t fire me because I was bad at the job.
They fired me because I saw the strings — and because pneumonia doesn’t fit neatly into their metrics dashboard.

If you see their “Great Place to Work™” sticker, ask yourself:

Certified when?
Certified by who?
And were they still alive when they clicked 10/10?

Avoid this place unless you enjoy corporate gaslighting, broken headsets, and being told to “find a job you can handle” while you’re literally fighting for breath.

Teleperformance extracts every ounce of energy and happiness from you and gives back the bare minimum. A truly terrible place to work.

The campaign Ralph Lauren is the worse the manager very rude the team leader very rude i wish they all get fired very poor

I worked for the company for some months. I was heading to a year in their service when I gladly resigned. The team manager I had wasn't supportive for reasons I don't really know – I was suspecting racism. No one would go against him because he trained the other supervisors who equally managed my training and work. He was somewhat unquestionable. All the trainings and engagements were haphazard, and the expectations were very high even without support and the necessary guidance as a remote worker. I had to resign, and I am sure my manager or supervisor, Ian Clark was happy.

at first i thought i would give this company a credit for actually having lots of support that could help new hire like me but after 1 year of working here, i change my mind.

im glad i could resigned from this place and find better place to work but what i got after my resignation is just too disappointing.

i dont have any idea what was the term and reasoning behind my pay but i was paid for less than $50 during my month before effective date for resignation.

not that it's disappointing but also disrespecting to me because i've been working for whole month and giving me the salary i deserve is the least they could do.

pro tip for everyone, if you're not in dire need for a job. dont accept the admission from this company. they only honor you when you give something and leave you stray once they finished with your business.

This company terminated me for having a 2 minute side conversation with my husband while working as our debate "Offended" another worker. Then the Company stole my last paycheck and stated it was paid to an account that doesn't belong to me. Very bad leadership as they will change your job role and give a 30 minute training leaving you to feel overwhelmed and unable to meet deadlines. When you ask a question you get crickets. I have made several complaints that all go unanswered. I was on the General Motors project and loved what I did until they started assigning me cases I was not trained on. I heard many agents, Team Leads, and even the Project manager in side conversations within their home, but I get terminated for doing what they all do. Rules for thee but not for me I guess! Pay me what I am owed!

Teressa Harrell

Not only myself has been scammed by this awful company into false pretenses. They've gone and done it again to someone else I know. They have awful self awareness and communication to one another staff due to how quickly anyone in their company leaves due to the awful management team.

I worked on the Lloyds Banking Group campaign at Teleperformance and, while the training was thorough and the systems themselves were clear, the reality of the job was very different from what was initially promised.

The most difficult aspect of the role was the lack of empathy and support from team leaders. Instead of focusing on coaching or helping agents improve, issues were often escalated to disciplinaries. This created a culture where people were more afraid of making mistakes than motivated to improve. Feedback rarely felt constructive; it was delivered harshly and without much consideration for how stressful the role already was.

The wider culture prioritised metrics over people. Advisors were treated as replaceable, and morale across teams reflected that. Monitoring was constant, and the fear of disciplinaries overshadowed any sense of teamwork or recognition. Even when colleagues tried to support one another, the overarching atmosphere was negative and demoralising.

The job could have been sustainable if the culture had been more supportive. Unfortunately, the lack of empathy from leadership, the reliance on punitive measures, and the disregard for work-life balance made the role extremely difficult. Many talented and hardworking colleagues left quickly, which only highlights how unsustainable the environment was.

Working on the Lloyds Banking Group campaign at Teleperformance was an unhealthy experience. While the initial training and some colleagues were positives, the environment itself was high-pressure, unsupportive, and draining. This is not a role I would recommend to anyone who values a respectful, people-focused workplace.

Awful company. I left on the 8th September and have not been paid along with the others who quit this month. Everyone who is employed there still got paid though. No way of contacting anybody apart from by email and they just ignore you or send random unhelpful bs.

Training was 2 weeks and was just a bunch of word salad mumbo jumbo with no actual working experience doing the dwp case review campaign. Me and 20 others got assigned to just one mentor when the training was over, and couldn't even get from start to finish of one case as the mentor had his own work to do. Therefore we never got trained on the full and correct procedures for doing claim reviews. Months later I was told I was doing something wrong after never hearing a peep about it, and then expected to fully know what to do.

We were forced to take holiday days because I assume they were going broke and needed us off. I wasn't allowed to get paid for a holiday day because they were apparently all used up that day and I had a very important hospital appointment. Instead I could have worked back my hours over the course of the week.

My manager was utterly useless, unsympathetic and uncompassionate to a degree where I told them my mental health was deteriorating from the work load and I got ignored. Next day they sent me a message like I never even said anything on a completely different topic. Whenever I asked anything I was met with a blunt unhelpful response. I had asked about sick pay and because the employee hand book was a bunch of legal jargon I needed it explained to me and just got told ' go read the handbook'. Another manager sent me the part of the handbook and explained it to me without any problems.

Before the week I took sick leave for extremely poor mental health, I had been told off on 3 separate times for not doing the work correctly. This touches on the poor training beforehand. I had asked multiple times for training on the full and correct start to finish procedures and this did not happen. There were weekly changes at that point to how things were meant to be done which rendered everybody confused and doing things differently from each other.

We would have occasional 'town hall' meetings with the heads of the campaign and about 400 employees per command or sector of the campaign. Everybody was complaining and they basically said if we don't like it we can leave. They thought that near minimum wage was sufficient for DWP level work where civil servants got paid 31k per year, and we 26k per year. They even set up days where TP employees would go to job centres or where DWP worked to learn training to do full reviews which is what DWP employed staff do, yet they don't want to increase the wage. They expected us to get 15 new cases per week, which is 60 per month and not complain. They initially said there was a cap of 60 cases overall which increased to 65 then 70 then 75 and then uncapped. It's extremely unplausible to do that many reviews in the time span they wanted as everybody we dealt with had severe complex needs most of the time or did not want to provide any information which left 2 weeks of their case sitting around before it could be handed over, or spent another course of 3 days calling them persistently to get the documents.

We were absolutely hounded and threatened with dismissal for not reading the scripts word by word which were grammatically incorrect anyway so saying 'the' or 'and' would actually make it flow better and make sense. They would hound me for the literal minutes of when I would do an action and that it was either too early or too late. I had somebody call me 3 minutes after starting my shift, berating me that I hadn't completed an action even though the email that was sent to me and the message sent to the claimant stated we had 2 days to respond. The superiority complexes of some people were genuinely insane. We had to have our desks checked with cameras on to make sure that we complied with the clean desk policy, yet I heard people watching TV on calls when we had to have our case hand overs reviewed by a lead agent. The double standards are crazy.

You are so much better off actually just applying to be a civil servant and working for DWP themselves and getting the pay bonus. And your time for anyone working on call centre campaigns is more precious than taking calls back to back all day for minimum wage.

DO NOT WORK HERE PERIOD.