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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness. Many reviewers specifically mentioned individual staff members by name, highlighting their positive attitudes, clear communication, and dedication to resolving issues quickly and effectively. Consumers appreciate the staff's patience, knowledge, and genuine care in providing support. However, some people reported issues with product quality, order handling, and delivery services. Some consumers expressed disappointment with receiving substandard or fake items, delays, or incorrect orders. While some reviewers found the customer service team unable to provide reasonable solutions initially, others were pleased with how their issues were eventually resolved, particularly highlighting the efforts of specific staff members.

Based on these reviews

Rated 5 out of 5 stars

Excellent experience from start to finish. The website is easy to use, the products are high quality, and the overall service exceeded my expectations. What truly stands out is the communication... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with customer service. I was assisted by (Reema )who went above and beyond to help me with my issue. They were patient, knowledgeable, and made sure I fully understood... See more

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Rated 5 out of 5 stars

It was very happy with Ms riya Gupta, Big thanks to Riya Gupta for her great support! She listened carefully, explained everything clearly, and resolved my issue right away. Really appreciate her posi... See more

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Rated 5 out of 5 stars

I received sub standard item a couple of weeks ago and the customer care was unable to suggest a reasonable solution at the time. However today Esha helped resolve the issue in an amazing manner. We n... See more

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Rated 5 out of 5 stars

Great range of products and efficient customer service when I had a query. Ritika is very helpful and very polite, she help me relay my message to the delivery team though timings was not met, still s... See more

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Rated 5 out of 5 stars

I am really thankful to tradelling team.They have very efficient and professional staff.they are always helpful to their costumers and selling partners.special thanks to their staff Riya who helped... See more

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Rated 5 out of 5 stars

Arzoo was extremely helpful and professional. She patiently answered all the queries I had and explained everything clearly. Her support made the whole process smooth and stress-free. I really appreci... See more

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Rated 5 out of 5 stars

This my first order , really I am impressed with the service, I have ordered contact lenses the discount was excellent, delivery time is better than the expected at the time of the order, and there... See more

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Rated 5 out of 5 stars

Very fast delivery . Polite delivery man . I hope you can sell not only for bulk order but for single pcs also, anyway i will buy continuosly with you .

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Rated 5 out of 5 stars

The customer service they provide is unlike any other. They're very polite and really helpful. Specifically, an agent by the name Suraj helped resolve my case real fast. Thank you.

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Rated 5 out of 5 stars

I had an issue with 2 of my orders where I had non delivery. I have been contacted my Lana Mustafa, who assisted me and made sure that I receive an alternative. Thank you for your assistance Lana

Company replied

Rated 5 out of 5 stars

My order I'd is T250218407106S1 & I got one product less, that's the leather Cases of Brown colour. but why? #Updates They introduced a quick refund system to refund me the money for the missing i... See more

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Rated 5 out of 5 stars

I didn't think it was a genuine platform until I recieved the item. I have purchased the item with the best possible deal and thanks to Dania and Riya from customer service team who updated at every... See more

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Rated 5 out of 5 stars

Got my order the very next day, not the first time have ordered from tradeling , satisfied with their service give them 5 stars , Ms. Ritika was professional & cooperative with following up & making... See more

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Rated 1 out of 5 stars

I ordered A16 5G 8gb/256 blue black but I received light green which is completely unacceptable. Very unprofessional way to sell products. It is my second worst experience to purchase items... See more

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Rated 5 out of 5 stars

Riya Gupta was really nice and her tone was polite and clear, and i felt comfortable speaking with her. Keep maintaining this consistency.

Company replied

Rated 5 out of 5 stars

This my first order , really I am impressed with the service and offers Im request please add baby milk also I'm offer so I can order all the time from here thanks

Company replied

Rated 5 out of 5 stars

Tradeling team is super helpful. Riya and Arzoo have helped me make my return quick and successful. I have had mostly positive experience with this platform.

Company replied

Rated 1 out of 5 stars

This website is a scam. I ordered a simple leaf blower with a lithium battery. It arrived without a battery rendering it useless. I was travelling when it was delivered and the 7 day return period had... See more

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Rated 1 out of 5 stars

There are counterfeit perfumes on this website. Apparently, there is no proper control over the authenticity of the perfumes from tradeling's side. Sellers are selling fake perfumes of well known bran... See more

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Rated 3 out of 5 stars

Customer support team is amazing but sellers are not good. A special thank you Riya, Lana & Esha is amazing member of staff they are really star 🌟 appreciate there effort.and others staff who was in... See more

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Rated 1 out of 5 stars

worst experience for my 4th time order, I am totally surprise that the status of my order is "delivered" no call or sms receive. I send email to support regarding my concerned and they replied me with... See more

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Rated 1 out of 5 stars

delivery was awful i wrote my address clearly at the website, but the delivery guy keep calling me 10 times to know the location, although i massege it to him by WhatsApp , he was so annoying !! i wi... See more

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Rated 1 out of 5 stars

I am beyond frustrated and disgusted with my recent purchase from Tradeling. I ordered a product that turned out to be completely fake. When the item arrived, it was clear that the packaging had be... See more

Company replied

Rated 1 out of 5 stars

The worse service ever. It's Ramadan and I purchased some juices from them, so that I can give this daily for ifthar, with a meal. I contacted them to try to deliver before the 15th March 2025 and the... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed with the service. My order was delayed way beyond the promised time, and there was no proper communication or apology. If you value your time, I wouldn't recommend ordering fro... See more

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Rated 4 out of 5 stars

I have ordered tablets for my kids. not one time but 6 times. they cancelled the order every three days from the day placed the order. still my money with tradeling pay since 15 July my first or... See more

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Rated 3 out of 5 stars

Overall company has many flaws yet Esha in customer service was great knowledgeable and helpful. They need to hire more people who have the same attributes.

Company replied

Rated 5 out of 5 stars

I had a great experience with Mr. Moustafa who went above and below to help me with my issue.He fixed my delayed delivery.once again thank you so much Mr. Mousatfa.

Company replied

Rated 5 out of 5 stars

On time anywhere any thing. Tradeling is a best platform to buy anything and there drivers are well trained (Ameer Moaviya) is a good men he has a good behavior 👍

Company replied

Rated 5 out of 5 stars

It’s My First Engagement With Tradeling and I had A Good Customer Experience with A good Product price and discount . For sure I will trade again . The delivery as promised I liked it .

Company replied

Rated 1 out of 5 stars

I bought an item, but it was defective. I also don’t trust this company. They are not concerned about their employees and make them work continuously without a day off.

Company replied

Rated 5 out of 5 stars

They have such a wonderful customer support system. Tradeling is one of the best store I recommend it for everyone. Thanks For your best service's.

Company replied

Rated 5 out of 5 stars

Riya was the agent who assisted with my query. She immediately found what I was looking for. She was super helpful and kind. She deserves a 10/10 for excellent service.

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Rated 5 out of 5 stars

The prices were very good and the customer service was very supportive. I asked for an early delivery and it was done 👍 many thanks to Riya for the support and follow up.

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Rated 5 out of 5 stars

I would like to thank Riya for patiently and thoroughly addressing all my concerns regarding my order. I really appreciate her help and support.

Company replied

Rated 5 out of 5 stars

Over all experience was fabulous, but delivery to an office should be within shift base time untill 5 pm maximum, at beginning they split my items to 2days delivery time I was maddd! cause I needed bo... See more

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Rated 5 out of 5 stars

Would like to appreciate 2 members of the support team. Dania and Riya both times i opted for a live agent my concern was quickly resolved

Company replied

Rated 2 out of 5 stars

May be they need to mention delivery time in 2 to 3 hours windows rather waiting for whole day for not to miss delivery

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Rated 1 out of 5 stars

If there was a -5 star i would give to tradeling. My issue has been going on for more than a month. Early august was delivered a substandard item for which they were able to provide solution by end of... See more

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Rated 5 out of 5 stars

There is one team member of tradeling her name is Annu she assit me very nicely great worker ✔️

Company replied

Rated 5 out of 5 stars

Perfect team handling all the problems and always helpful specially Moustafa from the customer support team.will always buy from them

Company replied

Rated 1 out of 5 stars

I purchased One Product From Tradeling on 26 march ,and I paid extra for Express Delhivery, but today 29 March Gone Still No Delhivery Boy Called Me ,Also Tradeling Customer saying they don't have an... See more

Company replied

Rated 5 out of 5 stars

I edited my feedback because of very kind and professional Esha which helped me in no time and solve my issue in the pick up

Company replied

Rated 4 out of 5 stars

Tbh there assistance was good but I wish they allow individual sellers also but I like the way ANNU assisted me

Company replied

Rated 5 out of 5 stars

I needed some help with my order and a representative called Annu really helped me. The good customer service really feels supportive and efficient.

Company replied

Rated 5 out of 5 stars

Best service provided by Ritika. She heard me, tried to understand my issue and resolved it just the way I want. Ritika is a true gem for customers like us.

Company replied


Company details

  1. Online Marketplace
  2. Delivery Service

Written by the company

Tradeling stands as the MENA region's leading and most extensive business-to-business marketplace, dedicated to streamlining the purchasing process for both buyers and sellers. We are at the forefront of shaping the B2B landscape, supporting both large and small corporations in their business growth.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Seller Support

I would like to sincerely appreciate the support provided by the Tradeling Seller Support team, especially Nithya and Annu.

We were facing a major issue accessing our account, which was impacting our operations. Nithya and Annu handled the situation very professionally and responded promptly. They clearly understood the issue, provided the exact solution required, and ensured it was resolved within the promised timeline.

Their quick response, clear communication, and proactive support made a significant difference. Truly appreciate the efficiency and dedication shown by both of them.

Thank you for the excellent support!

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

Faced an issue with sent invoice and…

Faced an issue with sent invoice and the final update, and sorted out swiftly
Thanks to Nythia and Walaa

February 12, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for your 4-star review! We truly appreciate you taking the time to share your experience.

We're glad we were able to resolve the invoice issue quickly and ensure everything was sorted smoothly. Nythia and Walaa will be especially happy to hear your kind words.

If you ever need any further assistance, we’re always here to help!

Rated 1 out of 5 stars

Fake product

Fake product, waste of money

February 10, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused.

Your concern is important to us, and we take such matters very seriously. One of our team members will be contacting you shortly to understand the issue better and assist you with a proper resolution.

Rated 5 out of 5 stars

Excellent experience from start to End

Excellent experience from start to finish. The website is easy to use, the products are high quality, and the overall service exceeded my expectations.

What truly stands out is the communication and fast response from the team. Everything was handled professionally and efficiently. Special thanks to Riya for her outstanding support, follow-up, and responsiveness — she made the whole experience smooth and stress-free.

Highly recommended. One of the best platforms I’ve dealt with

February 9, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you for the fantastic 5‑star review. We’re delighted to hear that you found our service time‑bound and the ordering process easy. Your feedback motivates us to keep delivering a smooth and reliable experience every time.

Rated 5 out of 5 stars

Agent is supportive on my concern

Agent is supportive on my concern

February 9, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you for the fantastic 5‑star review. We’re delighted to hear that you found our service time‑bound and the ordering process easy. Your feedback motivates us to keep delivering a smooth and reliable experience every time.

Rated 5 out of 5 stars

TIME BOUND

TIME BOUND, easy to place the order

February 6, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you for the fantastic 5‑star review. We’re delighted to hear that you found our service time‑bound and the ordering process easy. Your feedback motivates us to keep delivering a smooth and reliable experience every time.

Rated 5 out of 5 stars

I’d like to thanks Riya for her support

February 6, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for your 5‑star review and for recognizing Riya’s support. We’re truly glad to hear that she was able to assist you. Your appreciation means a lot to our team, and we look forward to continuing to serve you.

Rated 5 out of 5 stars

GOOD SERVICES

February 4, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for the 5‑star rating! We truly appreciate your support and are glad you had a positive experience with us. Your feedback motivates our team to keep delivering great service!

Rated 5 out of 5 stars

I have placed my order yesterday at the…

I have placed my order yesterday at the evening and got it today at the morning, that was fast, the order was as expected with a perfect condition

February 1, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for the 5‑star rating! We truly appreciate your support and are glad you had a positive experience with us. Your feedback motivates our team to keep delivering great service!

Rated 5 out of 5 stars

I had a great experience

I had a great experience with Mr. Moustafa who went above and below to help me with my issue.He fixed my delayed delivery.once again thank you so much Mr. Mousatfa.

January 25, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

We really appreciate your feedback! 😊 It’s great to know that Mr. Moustafa provided you with a wonderful experience. We’ll share your kind words with him!

Rated 5 out of 5 stars

Mostafa is amazing and professional in…

Mostafa is amazing and professional in solving problems he is good listener and intiated my refund smoothly without any hassles

January 16, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you for your kind words! 🌟 We’re thrilled to hear that our team was able to assist you so well. We’ll be sure to pass your appreciation on to Mr. Moustafa!

Rated 5 out of 5 stars

Thank you Mostafa for helping me to get…

Thank you Mostafa for helping me to get my money back in my account smoothly

January 29, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you received excellent support. Your kind words about Moustafa's helpfulness truly mean a lot.
We greatly appreciate your feedback and look forward to serving you again

Rated 5 out of 5 stars

Good service and excellent customer…

Good service and excellent customer support by Riya Gupta.

January 28, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you for your feedback! 🌟 We’re glad to hear that Riya provided you with excellent customer service. We’ll make sure to share your appreciation with him!

Rated 5 out of 5 stars

Riya was very professional and helpful

Riya was very professional and helpful. Issue solved.

January 28, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

We’re delighted to hear that you received excellent support. Your kind words about Riya’s helpfulness and quick assistance truly mean a lot to us.

We greatly appreciate your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars

The agent (Nithya) was very helpful to…

The agent (Nithya) was very helpful to my request.

January 28, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

We’re delighted to hear that you received excellent support. Your kind words about Nithya’s helpfulness assistance truly mean a lot to us.

We greatly appreciate your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars

Good Support Ms. Riya

Good Support from Ms. Riya, helped a lot to solve my issue.

January 26, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for the 5‑star rating. We’re glad to know you had a good experience with our service. Your support means a lot to us.

Rated 5 out of 5 stars

The best customer service and best app…

The best customer service and best app for me

January 23, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for the 5‑star review. We’re really glad to hear that you found the ordering process easy and the delivery quick. Your feedback means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

best service thanks mostafa

January 22, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for the 5‑star review. We’re really glad to hear you received the best service, and we’ll be sure to pass your appreciation along to Mostafa. Your support means a lot to us, and we look forward to serving you again.

Rated 5 out of 5 stars

Easy to order and quick delivery !

January 22, 2026
Unprompted review
Tradeling logo

Reply from Tradeling

Thank you so much for the 5‑star review. We’re really glad to hear that you found the ordering process easy and the delivery quick. Your feedback means a lot to us, and we look forward to serving you again soon.

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