Otter Reviews 545

Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more

Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more

Francis was exceptional. His support team Leter and Mckie were also very helpful. They assisted with the onboarding of the Otter Venmo partnership as a third party vendor for the Toast operating sys... See more

I had a bunch of issues and mix ups because initially the guys I was working with onboarding all 4 of my stores and once and a bunch of things got mixed up. Celine was able to address each issue and r... See more

I had a great experience working with Jonah from Otter Support. She was incredibly helpful, patient, and knowledgeable while assisting us with getting our DoorDash orders to properly inject into o... See more

Azrael Was wonderful to work with over the phone. He was thorough and communicated throughout the process. He got our printer working with our Otter order manager quickly provided me with the informat... See more

Donnie was VERY HELPFUL!!! I called earlier and was not helped, thankfully I called otter support again and Donnie was able to help me successfully with my problems and setting up new integrations and... See more

Rajvansh Thapar has been an outstanding account manager at Otter. He’s been incredibly helpful with making sure all of my restaurant clients are up and running, even staying up late to help fix issu... See more

I love working with Otter, the best POS system on the market. We've never had a problem, and they are so easy to reach — always quick to fix any issue. Toast is way more expensive, and they also chang... See more

Camille was very helpful on the chat and follow up emails. I was having trouble with my Otter dashboard. Within a few minutes she had me back online. I was also wanting to set up new locations. Sh... See more

I never feel like I’m being sold something. Sunny Toor makes sure that I am a partner and he consults with me the best options based on my goals and vision. Prior to becoming an entrepreneur I was an... See more

Angelina is a superhero - I am a seasoned Otter user and had issues with order manager stuck in a "loading state". She was able to dig in, check user permissions etc and worked some magic to get us ba... See more

Marlon is proactive, professional, and very sharp. In my opinion, he’s one of the strongest members of the Otter team, if not the best. He resolves any type of issue quickly, efficiently, and without... See more

Absolutely huge shoutout to Celine! She crushed my request—super fast, efficient, and even went the extra mile by hopping on the Otter tablet and signing in with the new credentials. Total rockstar!

Worked with Tedd Alvin Caguia and he was very efficient and patient at resolving my issue. Someone give this man more money 💰. It was a technical tablet issue where I couldn't see orders on my otter... See more

Sunny made our experience with otter great! He was quick to respond to our concern helped us gain insight on tools to enhance customer service. The whole otter team has been helpful as well!

Customer service is extremely helpful! Mathew was a amazing, helped out and troubleshooted issues, and helped assist with tedious tasks such as adding our employee accounts. Really made this transitio... See more

Otter has been great for our business. Making managing numerous locations very easy. Our sales rep Sunny has been amazing in making sure we get what we need to run our business smoothly.

Hands down, these guys are always very very helpful n prompt. They will stay with you till the trouble shooting is done. Their follow up is amazing too. Every small n big issue, I always fal... See more

One of the worst company I have ever dealt with. Even after two months they couldn't get my integration done. When spoke to the customer service, they replied " the onboarding team member who meant to... See more

Helpful process! Macky answered all of my questions and had us set up quickly. It was a bit of a long process (before working with Macky) figuring out exactly how we'd set up Otter with our other devi... See more

We used Otter for order integration and consolidation for orders from Google, DoorDash, UberEats, and Grubhub. It did a fantastic job! We were able to get rid of the tablets and have everything seam... See more

At this point, we are formally requesting that the kiosk provided by Otter be removed from our premises. The equipment has not worked since day one, despite countless hours spent troublesho... See more

Mission Accomplished I was able to resolve an integration issue via Otter Support. The team handed me off mid support to a specialist. Between the two support specialists my cafe is now fully integr... See more

Today was a big day for us to start our POS with OTTER. I really thank Marlon for giving the time to make sure we had everything was very patient in directing me on what i need to do during the insta... See more

It was nice to receive service in a way where I didn't have to just wait for an email reply. Everything seemed fairly easy to manage. Francis was patient and knowledgeable in helping me.

Mark Lendly Mitra provided with the best chat support I've had in YEARS. One issue solved after another one in minutes. Including integration. Fantastic!

Macky and Francis are both kind and professional and were able to work around some hiccups while setting up the account based on my existing settings and plan in square. Francis took the lead on t... See more

Celine came online today to help me with the issue I was having for a few days(tablet not connected) and resolved it within two email exchanges. I wish she had been there at the beginning. Keep up th... See more

Very patient and enthusiastic and a good listener. I just love the way she took the call. I was a bit difficult when I started the call but she was amazingly handled me. I just appreciate the call wit... See more

Peter was straight forward and very easy to work with. He knew what to expect at each portion of the integration and knew what to get ready while we were waiting between each step. He is very clear an... See more

A huge shoutout to Donna from the support team! She’s been incredibly helpful and consistently quick to respond to any inquiries I’ve submitted. Truly couldn’t ask for a better support experience.

I've been with trustpilot over a year now, because I have to be. It's one of the few platforms that offer the capablities for virtual brands. That being said, I've probably spent weeks of my life emai... See more

Jay provided exceptional service! She was incredibly knowledgeable, had excellent customer service, and clearly demonstrated a strong desire to help me get the job done right. A true pleasure to work... See more

Tedd was very responsive and quick with all of my questions. He gave me answers in a timely manner allowing me to continue with my investigations. Thank you Tedd for your help!

Otter is amazing across the board! My onboarding was amazing with both Nick and Chris D as my point of contact, they made sure everything went smoothly. I set up my POS today and didn't know what th... See more

Lendly is a keeper!!! This is not the first time Lendly has assisted me with technical support and fix my issues quickly. He is very knowledgeable and takes the time to listen and explain when nec... See more

Had a rough experience to start, but they made an effort to make it right which is all I can ask for. Optimistic it'll be a long term value for my restaurant

I had a great experience working with Jay from Otter Support. He was incredibly helpful, quick to respond, and resolved my issue efficiently. Jay made the entire process smooth and stress-free. I trul... See more

John Paul did an outstanding job fixing my integration with DoorDash. Not only did he get everything working perfectly, but he also kept me updated throughout the process — something I’ve never experi... See more

I finally got a hold of rep Niko that knew what to do and was so helpful. He resolved my issue in less than 24 hours and kept an open line of communication with me.