Venture Ashore Reviews 223

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciated the staff, finding them helpful and responsive throughout the booking process. People also mentioned the quality of the service provided during the tours, highlighting the knowledge and friendliness of the guides. Consumers enjoyed the excursions, with some mentioning specific locations and activities. Reviewers also appreciated the transportation, with many highlighting the comfort and cleanliness of the vehicles. Some consumers have found the meeting point a little difficult to locate.

Based on these reviews

Rated 4 out of 5 stars

Most tours were great (London,Norway,Iceland). However 2 tours come to mind that at were not so pleasant. Buckingham Palace,London…..bus transport to within about 2 blocks of palace. Then walk the res... See more

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Rated 5 out of 5 stars

My group's excursions in St. Lucia and Puerto Rico were both amazing! We got to see a lot on the drive around St. Lucia with our funny and knowledgeable guide Lisa, and learning how to make authenti... See more

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Rated 5 out of 5 stars

We were recommended Venture Ashore by our booking agent Vision Cruise, we booked the three trips package when on our Far East Cruise recently. The tour guide made contact prior to the trip, were wel... See more

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Rated 5 out of 5 stars

Half Day Tanah Lot tour A brilliant day. Our guide was exceptionally good, so informative and made everything interesting. He gave us the time to stroll and enjoy each venue and added in the informat... See more

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Rated 5 out of 5 stars

I've occasionally used Venture Ashore when it was known as Cruising Excursions.com. Haven't used them for a while but we recently did a cruise in the Med and I booked an excursion for Instanbul calle... See more

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Rated 5 out of 5 stars

Highly recommended. Excellent tours and excellent value for money especially when compared to the cruise ships prices. The meeting and greeting at some places can be a little hap hazard because so man... See more

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Rated 5 out of 5 stars

the excursions are the same or better than available on the cruise lines. they offer same guarantee to be returned to the cruise ship prior to departure. in 2025 we did the Cozumel open air bus ride a... See more

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Rated 1 out of 5 stars

Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no intern... See more

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Rated 5 out of 5 stars

My wife and I worked with Venture Ashore during our Seaborn Athens to Istanbul cruise this summer. Truly first-class guides - Antigoni in Athens; Ekran in Istanbul. We experienced both destinations in... See more

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Rated 5 out of 5 stars

Corey was absolutely exceptional in helping us plan and coordinate our wedding group in Portugal with 90 guests. She organized a memorable group tour to the Douro Valley, arranged seamless pick‑ups a... See more

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Rated 5 out of 5 stars

Whale watching was a great trip and experience. Could not fault it. Expensive but it delivered. Part of the trip was to a glacier. Due to our ship departing before others those on our ship were supp... See more

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Rated 5 out of 5 stars

We booked a five port tour. All the tours were organised well with knowledgeable guides. All the guides truly made the tours, giving lots of information and answered all our questions on local life.... See more

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Rated 5 out of 5 stars

I used Venture Ashore to plan several shore excursions for a group of 22. Corey, a fabulous Group Specialist made the whole experience easy by helping me curate the list of excursions and setting up o... See more

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Rated 5 out of 5 stars

We did two Venture Ashore excursions during our recent cruise. They were very well organised, both of the guides were extremely knowledgeable and helpful and the air conditioned mini- buses were so w... See more

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Rated 5 out of 5 stars

We booked three tours during our South East Asia cruise. All were excellent particularly the tour to Bangkok, although a long journey the guide did really well in making sure we made the most of our... See more

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Rated 1 out of 5 stars

Couldn't find your rep to collect pre paid tickets. no point of contact other traders didn;t know where you where wandering back and forth for half hour in rain. other local trader gave us free ticket... See more

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Rated 3 out of 5 stars

We did the 3 tour package ..White pass Summit, Juneau Whale Watching, Ketchikan Tour. I have to say we were disapointed in 2 of these trips Juneau Whale Watching we were taken to a place where the... See more

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Rated 5 out of 5 stars

Have used this company twice now and have saved money on cruise ship excursion prices. Rather than be with a lot of people in a coach, on both occasions we've had a private minibus, driver and guide... See more

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Rated 5 out of 5 stars

We enjoyed a marvellous excursion “Istanbul Delight” provided by Venture Ashore three years ago, so decided to use them again for a visit to Ephesus from Kuşadası and were not disappointed. Our excell... See more

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Rated 1 out of 5 stars

We booked two tours - One in Seychelles one in Dubai. They showed up for neither one ! 24/7 support number - No answer. So we incurred extra cost trying to pivot to an on the fly excursio... See more

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Rated 3 out of 5 stars

Had a total of 5 excursions on our recent trip. The excursion to Westminster Abbey and Buckingham Palace was a disaster. The pick up was late, arrived at Buckingham Palace while the activities were a... See more

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Rated 3 out of 5 stars

The evening entertainment in the theatre was superb . The entertainment after 11.00pm was very average . Only one bar had something happening and then to 11.30 only . The entertainment s... See more

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Rated 1 out of 5 stars

I had a group of 16 and was given a person named Joy to work with to reserve excursions for the group BARR FAMILY. It went great until she left and although I asked there was never a replacement. I fi... See more

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Rated 3 out of 5 stars

Actual excursions ( we did 3 in Thailand and Vietnam) were quite well organised and ran smoothly. My big issue with Venture was that for one trip, we couldn’t find the meeting place. We were not alone... See more

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Rated 5 out of 5 stars

Excellent communication from both the company and our driver/guide. Car was air conditioned and a welcome break from the heat. The driver was courteous, very knowledgeable and took the time to explain... See more

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Rated 5 out of 5 stars

Alex was our guide for this trip and he was fantastic! In an unfamiliar place, Alex was very transparent and helpful in any question or circumstance we had. One of the ATVs my little brother was on ha... See more

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Rated 5 out of 5 stars

I took 2 tours with Venture Ashore: 1 in Puerto Plata, the Dominican Republic and 1 in Philipsburg, St. Martin. Both tour guides were excellent. They were personable, respectful, knowledgeable and lot... See more

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Rated 3 out of 5 stars

The meet up instructions were unclear for us. The windows in bus were fogged over so no chance to see anything. We drive to dock and get off and then back on bus to see glacier only to turn around and... See more

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Rated 4 out of 5 stars

We have recently returned from a Asian cruise on Celebrity Millennium. We booked 4 trips with Venture Ashore before we travelled. We wanted smaller group trips and we chose trips of about 5 hours. A... See more

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Rated 5 out of 5 stars

From organizing a group of 13, Olivia made it a breeze. Finding the meeting place from the cruise ship was easy and well organized. We visited many sites in Rome even seeing the Pope. My only suggesti... See more

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Rated 3 out of 5 stars

We took two trips with Ventures the first to Ephesus where the guide was very good and knowledgeable. However at the house of Mary we had to queue for 90 mins. He didn't give us any idea of how long... See more

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Rated 3 out of 5 stars

The experience of visiting Green Gables on Prince Edward Island was disappointing. It was described as a private group tour. Instead, we were dropped off to wander on our own. There was little to see... See more

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Rated 5 out of 5 stars

We had a group of 15 that went to Greece on a cruise. We booked about 6 tours with Venture Ashore and they were all wonderful. One tour even allowed us to have some extra beach time in one of the port... See more

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Rated 5 out of 5 stars

Booked 2 trips with Venture Ashore, Batu Caves in Kuala Lumpur and Back water river cruise in Cochin. Excellent itineraries for both excursions, guides were knowledgable and friendly. Communication... See more

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Rated 5 out of 5 stars

In September 2025, I coordinated a group of 104 guests on a cruise to Greece. The logistics for this trip were managed through three separate bookings with Venture Ashore, ensuring a smoo... See more

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Rated 5 out of 5 stars

Nahide was a great guide. She met us as arranged and was able to show us all the sites which we had hoped to see while keeping ahead of the tour buses. She also managed to get us into the Ephesus expe... See more

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Rated 5 out of 5 stars

We booked 2 excursions with you on our cruise to New Zealand. You were there to pick us up tour guides were knowledgeable and courteous. Will be booking through you again.

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Rated 5 out of 5 stars

Amazing!! Our trip to The Giant’s Causeway was spectacular! My husband and I had been there before, but this time we had a guide and a bus driver. The guide was ridiculously knowledgeable about... See more

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Rated 5 out of 5 stars

We went on a coach trip to Birkstal Glacier Olden Norway. The ship was delayed docking. I sent an we mail to let Venture know we would be late. They were very helpful and a V nature representative was... See more

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Rated 3 out of 5 stars

I booked this tour through a cruise app. In the details about the excursion it listed max group size would be 7 people. We were expecting to be in a van with a few other people off the ship. When we... See more

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Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency

Written by the company

Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

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Rated 5 out of 5 stars

Excellent Indian Tours; Great Communication

We used Venture Ashore for 3 shore excursions on or recent cruise to Singapore, Thailand and India.
I booked all 3 with Corey, who is based in the U.K., and was extremely quick in her responses and very helpful in getting tours booked. She also helped me book a tour at short notice while we were on board the ship, as I wasn’t able to book online.
We spoke on the phone initially, as one of the tours I wanted was a pick up from the cruise port, a full day Mumbai city tour, with drop off at the airport, so pulled together for us.
All the tours were very enjoyable, with small groups, which is better than the big coach loads you get with the ship organised excursions.
Communication by the tour operators on the ground enforce each tour was excellent, with the operator contacting me via text or WhatsApp to provide collection time and place. The tour guides used were all extremely knowledgeable and geared their tour to the group demographic.
I will definitely use Venture Ashore again on my next cruise/trip.

February 8, 2026
Unprompted review
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Reply from Venture Ashore

Thank you so much for your wonderful review and for choosing Venture Ashore for your recent cruise to Singapore, Thailand and India.

We’re delighted to hear that you enjoyed all three excursions and that the smaller group experience made a real difference compared to larger ship tours. It’s especially great to know that Corey was able to assist you quickly, both in the planning stages and at short notice while you were on board, and that your Mumbai tour arrangements worked smoothly from port pick-up through to airport drop-off.

We work closely with our partners to ensure clear communication and high-quality guiding, so it’s lovely to hear this is recognised.

Thank you again for your kind words. We truly appreciate your support and look forward to helping you plan your next cruise adventure!

Rated 5 out of 5 stars

ROATAN Honduras excursions

This review is for our ATV, zip line, sloth, Park, and beach day in Roatan Honduras. First and foremost we had a wonderful guide by the name of Carlos! He’s very friendly and funny. He made the day so enjoyable as we drove to our excursions. He would give us history of the island and his personal take on living there. We would ask for Carlos if get a chance to return! We felt he went above and beyond to make our day great.
Our ATV adventure was so fun. We had both on and off road time. We were there during rainy season so there were a lot of mud puddles to go through! We drove along the coast and stopped to take some beautiful pictures. We went through 2 villages and the people were so friendly. They would make eye contact, smile and wave. We felt very welcomed in the village. The facility had a shower in the bathroom so we were able to rinse off most of our mud before heading off. We had 6 in our group and we had a van to ourselves which was nice. Carlos provided bottled water for us. On our way to the Zip-Line we stopped at a plaza with several shops. We went to coffee demonstration and chocolate making. Both delicious! From there we went to a high point that had a beautiful overlook of the bay with our cruise ship. We were able to take great pictures from up there. This stop also had some local souvenir shops.
Our Zip-Line adventure was a blast. We had 17 platforms with a variety of cable lengths. 2 cable systems that made me feel super safe. Our guides were full of energy and made it a lot of fun. They took photos at a couple of locations as we zipped by. We did by the photo package. Haggle for a good price! The “sloth park” that was next to the zipline was just ok. We heard there was another sloth park that was bigger and had more sloths. The park we visited had one small sloth, 2 macaws, a few deer, Guinea pigs,a peacock, 2 pheasants and a couple of spider monkeys. We were a bit underwhelmed by it. We opted to skip the beach portion because of the weather. It was cloudy, cool, and windy! I recommend you bring cash for shopping and tips. We tipped our ATV guides, our zip-line guides and of course Carlos.

January 28, 2026
Unprompted review
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Reply from Venture Ashore

Thank you for your wonderful review! We’re so happy you had a great day and that Carlos made your experience extra special, he truly goes above and beyond. We appreciate your feedback on each activity and your helpful tips for future guests. We hope to welcome you back to Venture Ashore again soon!

Rated 5 out of 5 stars

The two tours were fantastic

The two tours were fantastic, and my family really enjoyed the tours.

December 24, 2025
Unprompted review
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Reply from Venture Ashore

Thank you so much for your review of the shore excursions you took with Venture Ashore, we really appreciate the feedback and we look forward to seeing you again for another amazing experience.

Rated 5 out of 5 stars

Group Excursion Planning made easy

I used Venture Ashore to plan several shore excursions for a group of 22. Corey, a fabulous Group Specialist made the whole experience easy by helping me curate the list of excursions and setting up our group's webpage so everyone could go and purchase their excursions individually. She helped me to tailor the excursions to our needs, adjusting times and matching prices for similar excursions from other providers. Not only was setting it up made to be a pleasure but we had a blast, and Corey was sure to follow up with me after the fact to make sure everything went smoothly. We are now setting up excursions for my next two group cruises. I highly recommend.

July 28, 2025
Unprompted review
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Reply from Venture Ashore

Thank you for your wonderful review Marie. We are so happy that we made your groups vacation to Europe last year on the Norwegian Viva a little more special! And Corey will be so pleased to read this review. We are looking forward to working with your next two groups for 2026 and 2027!

Rated 5 out of 5 stars

We had a group of 15 that went to…

We had a group of 15 that went to Greece on a cruise. We booked about 6 tours with Venture Ashore and they were all wonderful. One tour even allowed us to have some extra beach time in one of the ports which was wonderful for our group age 7 to 75. Can't wait to book even more tours on our next adventure to Portugal and Spain.

July 11, 2025
Unprompted review
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Reply from Venture Ashore

Hello Erin - thank you for your wonderful review of your groups Venture Ashore excursions in Greece. We are so happy we made your groups vacation as best as it could be! We look forward to working with you again soon for Portugal and Spain!

Rated 5 out of 5 stars

Batu Caves and Backwater riverboat cruise

Booked 2 trips with Venture Ashore, Batu Caves in Kuala Lumpur and Back water river cruise in Cochin.
Excellent itineraries for both excursions, guides were knowledgable and friendly.
Communications before for meeting points etc were also excellent.

November 13, 2025
Unprompted review
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Reply from Venture Ashore

Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed both the Batu Caves excursion in Kuala Lumpur and the Backwater River Cruise in Cochin. It’s great to know that the itineraries met your expectations and that our guides’ knowledge and friendliness made the trips even more memorable. We’re also pleased that our pre-tour communication and meeting point details were clear and helpful. We truly appreciate your support and hope to welcome you on another Venture Ashore excursion in the future!

Rated 5 out of 5 stars

Goooooooooooooood

December 5, 2025
Unprompted review
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Reply from Venture Ashore

Your kind feedback truly means a lot to our team and motivates us to continue delivering exceptional experiences. We hope to welcome you on another tour in the future.

Thank you again for choosing Venture Ashore.

Rated 5 out of 5 stars

Great excursions and a great group specialist

My group's excursions in St. Lucia and Puerto Rico were both amazing! We got to see a lot on the drive around St. Lucia with our funny and knowledgeable guide Lisa, and learning how to make authentic mojitos and mofongo with Chef Sergio was a highlight of the whole trip.

Group specialist Olivia was great to work with. She was always responsive and helpful through the whole booking process.

November 21, 2025
Unprompted review
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Reply from Venture Ashore

Thank you so much for your wonderful review! We here at Venture Ashore are thrilled to hear that you had amazing shore excursion experiences in both St. Lucia and Puerto Rico. It’s great to know that Lisa made your St. Lucia tour memorable with her knowledge and humor, and that your cooking class with Chef Sergio became a highlight of your trip!

We truly appreciate your kind words about Olivia as well — she’ll be so happy to hear that her support made your planning and booking experience smooth and enjoyable.

It was our pleasure to be part of your travel experience, and we hope to welcome you and your group on another adventure soon!

Rated 5 out of 5 stars

Responsive team

Responsive team. Easy to deal with.

November 28, 2025
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Reply from Venture Ashore

Thank you for your 5 star review, our team here at Venture Ashore are so thankful for you taking the time to review our service and we hope to see you again very soon.

Rated 5 out of 5 stars

Will book with you again

We booked 2 excursions with you on our cruise to New Zealand. You were there to pick us up tour guides were knowledgeable and courteous. Will be booking through you again.

November 28, 2025
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Reply from Venture Ashore

Thank you so much for booking two excursions with us during your New Zealand cruise! We’re delighted to hear that our team was there to greet you and that you found our guides knowledgeable and courteous. We truly appreciate your kind words and look forward to welcoming you back on your next adventure with Venture Ashore!

Rated 5 out of 5 stars

The guide was very knowledgeable and…

The guide was very knowledgeable and help full. Every aspect of the tour was five star.

November 28, 2025
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Reply from Venture Ashore

Thank you for your wonderful review! We here at Venture Ashore are thrilled to hear that you found your guide knowledgeable and helpful, and that every aspect of the tour felt five-star. Your feedback means a lot to us, and we hope to welcome you on another tour soon!

Rated 1 out of 5 stars

Don't book with them

I took a cruise to the west caribbean for my honeymoon this past November. I had booked 3 excursions 1 in belize which had us waiting an hour before we started the bus broke down along the way and the ruins tours was horrible the tour guide spoke more about his grandfather than the Mayans 2. We ziplined in roatan the zipline great the zoo was stupid a few monkeys and two slothes nothing to rave about. But we waited over an hour for the driver to arrive. 3 snorkeling in cozumel with chac choc tours. We arrived at the marina at 1pm. There was no sign or form of directions where to meet the tour. We walked around looking for the meeting point. And found nothing. After an hour we left. I couldn't connect to the emergency number because I had no service or internet. When I got back on the ship I sent an email to venture ashore to let them know what happened with the snorkeling and that I needed a refund. They told me that the company is repertoire is good and they left at 1pm with 50ppl. I explained that we got there on time but had no directions for the meeting area at the marina. Venture ashore refused to refund that one tour and over looks the costumer. I would rather spend a little more money and book with the ship for their excursions at least I know that I will get my tour or my money back.

November 20, 2025
Unprompted review
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Reply from Venture Ashore

Thank you for your review.

We understand your concerns and appreciate the opportunity to address them. Regarding the tour in Cozumel, we discussed this with you, but we were not made aware of the other two tours significant delays or the bus breakdown you mentioned, when our customer service team first spoke with you. The Cozumel tour was a shared experience with more than 50 passengers, and the group needed to depart on time. Although the team waited until 1:05 p.m., they could not delay the tour further, as other guests were already on board and waiting.

Our vendor has confirmed that the meeting information is correct, as stated on the shore excursion voucher. While we understand that you are disappointed and had hoped for a refund, the vendor has advised that all other participants arrived without issue, and therefore they could not authorize one.
We truly regret that this situation led to a negative experience, as we never like to see our guests dissatisfied. Please know that we explored all options to try to resolve this for you, but we are unable to delay shared tours.

Rated 3 out of 5 stars

Excursions ok but contact with Venture when we needed them was completely impossible

Actual excursions ( we did 3 in Thailand and Vietnam) were quite well organised and ran smoothly. My big issue with Venture was that for one trip, we couldn’t find the meeting place. We were not alone- there were 4 independent couples all with the same issue. The issue was that when we rang the number on the booking confirmation that said “ if you have difficulties locating your guide ring this number “ nobody answered! We lost over an hour of the tour and couldn’t get through to anyone. If there had been a real emergency the situation would have been very serious. I would now think twice about using this company again because of this.

November 12, 2025
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Reply from Venture Ashore

Thank you so much for sharing your experience with us. We’re really glad to hear that the excursions you joined in Thailand and Vietnam were enjoyable and went well, but we’re truly sorry for the difficulty you had finding the meeting point on this one particular tour.

We understand how stressful it must have been, especially when you weren’t able to reach us through the contact number provided, which is most unusual. Your feedback is very important, and this is currently being reviewed to ensure our guests can always reach us when they need support.

We appreciate you bringing this to our attention and giving us the chance to improve. We do hope you’ll consider traveling with us again in the future, and we’d be more than happy to personally assist with any arrangements to ensure everything goes smoothly.

Rated 5 out of 5 stars

A great day out in Bali

Half Day Tanah Lot tour
A brilliant day. Our guide was exceptionally good, so informative and made everything interesting. He gave us the time to stroll and enjoy each venue and added in the information at the right time. If all Venture Ashore trips are this good we would definitely use them again

November 1, 2025
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Reply from Venture Ashore

Thank you so much for your wonderful review!
We’re delighted to hear that you had a brilliant day on the Half Day Tanah Lot Tour in Bali with Venture Ashore. It’s fantastic that your guide made the experience so informative, enjoyable, and relaxed—giving you the time and insights to truly appreciate each stop.

We’re honored that you would choose Venture Ashore again, and we look forward to welcoming you on another great adventure in the future!

Safe travels and thank you for choosing us!

Rated 5 out of 5 stars

90 Person Group In Portugal

Corey was absolutely exceptional in helping us plan and coordinate our wedding group in Portugal with 90 guests. She organized a memorable group tour to the Douro Valley, arranged seamless pick‑ups and drop‑offs for our guests, and managed the wedding day shuttles with multiple schedules for the bride, groom, and attendees. Corey served as a fantastic liaison with the transfer company, ensuring everything ran smoothly from start to finish. We highly recommend her for any group travel or event coordination—she made the entire experience stress‑free and enjoyable.
Mary Hanna - Simply Mary'ed Travel

November 8, 2025
Unprompted review
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Reply from Venture Ashore

Thank you so much for your wonderful review Mary! We’re thrilled to hear that Corey helped make your wedding group celebration in Portugal so smooth and memorable. Coordinating travel and logistics for 90 guests is no small task, and we’re delighted that her dedication, communication, and attention to detail made the entire experience stress-free for you and your group.

Your kind words mean a great deal to us here at Venture Ashore and we truly appreciate your trust during such an important event for your guests.
We’d be honored to assist you with any future travel or group events!

Rated 5 out of 5 stars

Great Job

I had a great time, and the people were very informative.

October 21, 2025
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Reply from Venture Ashore

Thank you so much for your 5-star review! We’re delighted to hear that you had a great time on your tours and found our team informative and engaging. Your feedback means a lot to us, and we hope to welcome you on another Venture Ashore experience soon!

Rated 5 out of 5 stars

Timing

Timing
Accommodation
Comfort
Travel
Guide

October 20, 2025
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Reply from Venture Ashore

Thank you for your 5* review. Here at Venture Ashore, we take great pride in our service and excursions we provide to our customers and we really do appreciate you taking the time to review our tours. We are looking forward to seeing you again very soon.

Rated 5 out of 5 stars

Reliable and Dependable

In September 2025, I coordinated a group of 104 guests on a cruise to Greece. The logistics for this trip were managed through three separate bookings with Venture Ashore, ensuring a smooth and enjoyable experience for all participants.

Airport to Hotel Transfers
Given that guests arrived on different flights throughout the day, we arranged six distinct pickup times from the airport to the hotel. This allowed each guest to be accommodated according to their travel schedule, providing convenience and minimizing wait times.

Athens Tour
During our stay in Greece, we organized a tour of Athens for over 90 guests. The arrangements made by Venture Ashore ensured that everyone was able to participate comfortably and enjoy the sights of the city together.

Hotel to Port Transportation
For the final leg of our journey, transportation from the hotel to the port was provided using three buses. The entire process was seamless, with every segment of the trip running smoothly and without any issues.

Recommendation
Based on this exceptional experience, I highly recommend Venture Ashore for group travel needs. I will certainly use their services again for future trips.

October 20, 2025
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Reply from Venture Ashore

Dear Reginald,

Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that your group’s experience in Greece went so smoothly and that our Venture Ashore team was able to assist in coordinating transfers and tours for such a large number of guests.

It’s always our goal to make group travel as seamless and stress-free as possible, and it’s fantastic to know that the arrangements for your airport transfers, Athens tour, and hotel-to-port transportation all met your expectations.

We truly appreciate your recommendation and your trust in Venture Ashore to handle your travel logistics. It was a pleasure working with you, and we look forward to welcoming you and your guests again on future adventures!

Rated 1 out of 5 stars

Beware, misleading, not a proper tour guide company.

We Booked a FLorence and Pisa shore excursion from La Spezia where our ship docked. The website is very misleading. We booked a 'transfer and walk with local', rather than 'transport only' and paid extra for this. You would assume it would be a knowlegable guide. Firstly they didn't have our correct booking and said we asked for transport only. It took 20 minutes to confirm we had the 'with a guide and not transport only. When we got to Florence, this 'guide' took us to the main streets and when asked about anything, she said she couldn't tell us as she was not a licensed guide. I could have followed a map to the main attractions ourselvles. We learnt nothing about beautiful Florence. When the coach got to Pisa, they left us in a Coach Park with no directions of how to get to the leaning Tower. The 'guide' was just on her phone all the time. You think you might be saving money from the cruise excursions but this was an utter waste of money as it is not a proper guided tour. Beware!

October 15, 2025
Unprompted review
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Reply from Venture Ashore

Thank you for sharing your experience with us. We deeply regret that your details were not correctly listed. We appreciate your patience while our team resolved the situation which took a few minutes to resolve.

Regarding the nature of the tour, we confirm that you booked the ‘Transfer and Walk with a Local’ in Florence. This was a guided walk with a local leader who would take you through the city’s key landmarks. They aimed to provide a scenic, enriching experience, leading you through the best routes to make the most of your time ashore. We’re sorry to hear that this did not align with your expectations, and we understand that you were hoping for more detailed commentary during the tour.

We are genuinely disappointed to hear that this was not the experience you were hoping for, as we do strive to ensure that our guests leave with a positive and memorable impression. We value your feedback and will continue to work closely with our tour partners to ensure we offer exceptional service.

Rated 3 out of 5 stars

Disappearing guide

The guide disappeared before the return journey.
Although they did charge an extra 5 euros to be dropped off at the Coliseum, so he was well rewarded

October 1, 2025
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Reply from Venture Ashore

Thank you for taking the time to share your feedback and for choosing to travel with Venture Ashore.

We’re sorry to hear there was some confusion regarding the guide during your Visit Rome on Your Own tour. This particular experience is designed as a self-guided transfer, providing transportation to and from Rome so that guests can explore independently.

On this occasion, a guide accompanied the group on the journey into the city as an added courtesy, though this was not part of the standard inclusions for this tour. We’re glad you were able to benefit from that additional service.

Thank you again for your review and for traveling with us — we hope to welcome you on another Venture Ashore experience soon.

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