Pact Reviews 1,565

Their first time customer discount is a bait and switch. There are no items listed as full price, yet the 15% off only applies to full priced items.

Ahmed was super helpful assisting me via chat. Their virtual assistant offered no customer service. I recommend asking for a human to get actual help instead. Been ordering their panties, shirts, sweats, and dresses. Loved every piece from them! Looking forward to completing an order for 4 more dresses now thanks to Ahmed!

I live in UAE. Bought 2 pair of leggings size S, one full length, one 7/8th. I followed their size guidelines, I have 68kg and I am 172cm tall, in no sense whatsoever I can be considered XS girl. Leggings are too big, and full length ones are too long. One pair of leggings costs 31.5 dollars, customer service is asking for 20 dollars per pair of leggings to initiate return, taxes and duties will not be refunded. So in order to return items I need to lose close to the same amount I paid for items. Where is the customer service in all of this? How does makes sense? Obvious to say that I will never purchase again from this website, neither I recommend.

Vee provided outstanding customer service and went above and beyond! Much appreciated! - Amy

I bought a pair of leggings that were so uncomfortable and scratchy. I tried to return it and contacted customer support. Their response was we will give you "Pact cash" of a small amount towards your next purchase. I found that to be really illogical and not reasonable. So I then spoke with their customer service rep Reese. She was also not only rude but very unhelpful. I asked her if the first pair of leggings were uncomfortable why would I buy another pair and spend more money to buy another product? How is that a "courtesy". She said "well that's our policy" and said is that all? I was like yeah your customer service policies are not very good. DO NOT BUY from this company. They are NOT GOOD or care about their customers.

I really wanted to like this brand, but I had no idea their pants were so thin. They don’t keep you warm at all and when I reached out to customer service they were basically like “here’s $15 you can just resell your pants” like that’s going to make up for the fact that I spend $160 on unwearable joggers.

Their customer service is top notch!! I worked with Amjad and he was wonderful. Also, Pacts bootleg leggings are easily my favorite pants. Highly recommend.

Long time customer - particularly shelf bra camisoles which were mostly cotton, well made and lasted for several years and many washings. Needed to replenish and was very disappointed in quality. Thinner fabric, shorter length, flimsy straps, poor stitching - and a price increase. Nope. Not ordering from them again.

We once loved this brand, but we reordered our essentials this year during a sale, and we always order small. Without notice, they American-sized their smalls, giving them longer sleeves, longer shirts that swallow you, and a fit now like a medium. Their small shirts in the past have been great. I wish they had posted that they changed their sizing. You just don't know what you're going to get. Unfortunately, we were traveling during their holiday sale, and by the time we opened the package, it was too late to exchange them.

🚨 Worst Customer Experience Ever with wearpact.com 🚨

I’ve been trying to buy a gift card for DAYS, and it’s been a complete disaster.
✅ 1/21/26: Site says “Gift Cards are unavailable for purchase.”
✅ Chat support? Useless. Told me to change my country settings to something else and then back again and “just keep trying.”
✅ 1/23/26: Tried again. Site works, but my payment gets flagged for “fraud.” Called my card issuer—they confirm it’s NOT my card. It’s Pact’s site.
✅ Called Pact customer service. Couldn’t order by phone (fine), but the rep was shockingly rude—cut me off, blamed my card, refused to check with IT. Zero effort. Zero empathy.
I’ve never had so much trouble trying to GIVE a company my money. After this, I will NEVER shop with Pact. Listening and basic respect go a long way—something Pact clearly doesn’t understand.
What a joke. JERKS.

#CustomerServiceFail #PactWear #NeverAgain #DoBetter #ConsumerRights #BadExperience #ShoppingFrustration

It actually pains me to write this review I love to leave good ones and I loved this company for the last two years. I love the organic cotton. It’s very soft. I’ve spent probably $1000 with this company so far and I got a pretty big order today the cloud knit jogger set for travel I purchased in Black to wear Saturday to the airport. I purchased them as a set together the same day when I opened them today and tried it on in the bathroom. I noticed that the blacks were not even remotely similar. The top didn’t remotely match the bottom, even though they were sold as a set. I called the company. They were not apologetic. They were polite, but unapologetic stating that they manufacture clothing from several different places this means sometimes the color isn’t exact. And they offered me to return it, which I am definitely going to do because I can’t wear it.

I made a suggestion that the company considers when someone purchases a set that matches that they have some kind of quality control in place to make sure that they actually do match and are not wildly off in the same color.

I will definitely rethink purchasing for them again as I have also found that they’re sizing as wildly off. I bought three long sleeve dresses in the same size medium months ago and one is much smaller.

Today I also received four short sleeve dresses that were on sale and three were the same size in a medium, and the other one was a lot larger.

I think they need some quality control, great company and concept, but this is not acceptable. I am sorely disappointed.

I ordered 3 black shelf vests last year. They came and I was delighted with the quality of the cotton and the high level of support, so much so that I ordered 3 in white this year. They’ve arrived and I’m gutted that the quality is significantly inferior. The black vests weigh 94g whereas the white ones only weigh 84g - that’s more than 10% lighter. The material feels thinner, the support is hardly there and they have gaps where they sit just in front of your underarms. Now I have to organise to go to a DHL pickup point and have £16 deducted from my refund. Really sad because I thought I’d found a great brand.

I made an order before Christmas. When I received the order I already was disappointed with the length of the bottom. After washing them (low temperature ecc…) I now realize they have also shrunk and now they are ridiculously short. I feel like a clown. Consider I’m 5’ 5”, not tall at all!
I attach pictures of them.

Order Placed: January 10, 2026
Order # GE11051608089US
Order Arrived: January 16, 2026

I'm 5'4 (Pear shaped) and usually buy in size L. I purchased the CloudKnit Wide Leg Pant L (Black) and Pintuck Wide Leg Pant L (Chocolate Heather and Midnight Blue). Both products looks and feels soft and comfortable. I have yet to put it on wash so not sure if it will be able to handle a cycle since that seemed to be the issue with other reviews. I agree that the sizing is very inconsistent. The cloudknit was more figure fitting as it hugs my legs but not constricting while the pintuck was quite Wide, I could have probably got the M size and it would still fit me nicely. The stitching isn't the best for something at this price point with several threads sticking out and not cut. Probably wouldn't buy again just because I had to spend around 80 USD for tax to deliver to Iceland.

I bought sweats for by boyfriend for Christmas and they don't fit. Pact will not exchange for a different size since it is outside the exchange window. Really bad customer service for a gift purchase. I will not buy again.

Returns and exchanges are theft. I'm stuck with a 300 dollar hoodie/ pant combo. I've used pact for underwear, socks and shirts exclusively. Sizing is inconsistent..returns, impossible, customer service? what customer service. I'll be finding a new organic cotton company asap. Worst customer service ever. Buyer beware!!!

This company does not value new customers and upon reading reviews, they do not value any returning customers either. I get that they have a strict 30 day policy - however, they have little empathy and make no exceptions. My item was unused, only tried on and simply was just too long. I spent more than $70 on multiple items of clothing and can promise I would have spent well more than that in continued purchases given my commitment to purchasing organic where possible. However, I will not be spending another $1 to a company with such poor customer service.

I would advise anyone in the UK to NOT purchase from this brand. It costs $20 to return anything plus taxes. Quality is super poor sadly. I just got the airplane leggings and they look baggy and tired after just one wear! Looks great but I would sadly avoid. Try and find a UK brand so you get proper customer service! ⬇️

Garbage company
Stole my money
Only shipped half the items that I paid for and never returned my emails asking for refund of the items they didn’t send

What I liked: Women's Black Pure Velour Zip Hoodie and Pant set. The velour was very nice an soft on the skin.

What I didn't like: Women's On the Go-To Pocket Legging - cotton material was very rough, felt almost scratchy on the skin. This got returned.

Return procedure for me was seamless, saw the return on my credit-card a few days later.