yoyakunow Reviews 1,151

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's diligence in providing updates and answering questions promptly. Consumers appreciate the care taken in packaging, noting the use of multiple layers to protect products during shipping. People are particularly satisfied with the delivery service, often describing it as fast and efficient. Many reviewers specifically mention the reliable storage bundling option, which is great for managing large orders or shipping items individually. Overall, individuals express satisfaction with the company's commitment to ensuring customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future. The website is easy to use and has live stock tracking, something... See more

Rated 5 out of 5 stars

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippin... See more

Rated 5 out of 5 stars

First time ordering and receiving goods from Yoyakunow. The experience was excellent. Everything was communicated well to me and I truly appreciate that they will store my goods so that I can ship mor... See more

Rated 5 out of 5 stars

Great customer service and smooth communication. My order was shipped from Japan to the Czech Republic with DHL, arrived safely, and the product is really nice. Thank you — this was my first purchase... See more

Rated 5 out of 5 stars

I have been buying many metal build gundam, metal robot spirits, gundam fix figuration metal composite, and hi-metal figures from them. They offers reasonable prices and shipping fees. Also, Mr. Ryota... See more

Rated 5 out of 5 stars

Yoyakunow has a very nice selection of figures having some that aren't available in most websites while having them at fair prices too. The shipping was pretty fast especially for it being the Christm... See more

Rated 5 out of 5 stars

I had a very good experience with Ryota helping me adjust my order to ship to the hotel I’m staying at in Japan instead of my home address. He is patient with the whole process and responded on time.... See more

Rated 5 out of 5 stars

Best seller ever! I Never had a Package packend this good and sturdy. Also every Service (from payment, shipment, buying Order and invoice) went smoothly, fast and understandable. I orderded from germ... See more

Rated 5 out of 5 stars

It was my first time ordering from them and I can't express how satisfied I am with how my experience went. The packaging was super fantastic! It was filled with layers to protect the product- and I h... See more

Rated 5 out of 5 stars

Very reliable company for the latest pre-orders of action figures coming out of japan at the moment. They have Fair prices and very fast shipping time. The storage bundling option is also a lifesav... See more

Rated 5 out of 5 stars

This shop has very fair pricing, a good selection, and most of all they have really good customer service! Every time I’ve sent an email, I’ve received a prompt response. They also ship out when they... See more

Rated 5 out of 5 stars

Fast, effective and polite communication. Shipped items very fast too, they were very well protected and arrived in perfect condition, just as advertized. Very happy with my order, I'm glad I found t... See more

Rated 5 out of 5 stars

Great service, received my model faster than expected despite a postal strike in my country! The team at yoyakunow kept me involved during every step of the way. Will purchase from again.

Rated 5 out of 5 stars

I'm sorry that I'm writing this review more then a month after you send the package, since it usually takes about 2 weeks for items to arrive, but for unknown reason Israel Post took their time deliv... See more

Rated 5 out of 5 stars

Excellent service, very good communication from the beginning. They provide clear information about the costs. The package arrived in perfect condition. I would buy from this store again. If I ever go... See more

Rated 5 out of 5 stars

Just perfect Since i'm based in Europe i've been purchasing from asian seller for some year. Yoyakuknow is one of the best in my opinion. Professional and fast and they provide secure payment... See more

Rated 1 out of 5 stars

Ordered a nice watch for a few hundred euros in January 2024. After good communication regarding the size and logistic informations, the promised delivery date got delayed. Apologies, but then delayed... See more

Rated 5 out of 5 stars

Excellent customer service. I was able to find the figure I couldn't get on pre order and they kept me update from when they received it until they shipped. They're kind and willing to help. The produ... See more

Rated 5 out of 5 stars

Incredibly responsive seller. Went out of their way to let me know in advance the final price + shipping and gave me time to modify my purchase before sending the item out for delivery. They take grea... See more

Rated 5 out of 5 stars

Yoyakunow deserves to be recognized for their excellent service. I picked up a figure from them that is very difficult to get here in the states (especially with the current political climate). The co... See more

Rated 1 out of 5 stars

Have several items in their warehouse ready, and I was only waiting for a premium bandai preorder to be fulfilled in July. It's now the end of August, the preorder was never marked as fullfilled in th... See more

Rated 1 out of 5 stars

saw all the good reviews about this site and decided to place an order since they had Mafex Gambit in stock. that was on the 20th of November and it’s been sitting in their warehouse waiting to be shi... See more

Rated 1 out of 5 stars

I bought paid, im waiting a week for quote for shipping cost when after the order i sent message they said "tommorrow i will send you the shipping qoute and aprox 3 days after payment for shipping... See more

Rated 5 out of 5 stars

Fast shipping, great packing, superb customer service and prices and S.H Figuarts Dragon Ball SON GOKU & Dragon -40th Anniversary Edition I could not get elsewhere.

Rated 5 out of 5 stars

Very very helpful during confusing times with the U.S Tariffs. They were willing to store my order until the things changed and very easily helped ship it out when I was ready. The prices are great a... See more

Rated 5 out of 5 stars

Bought from Yoyakunow on a whim after not being able to source an event exclusive Figuarts figure elsewhere. Received it in hand today - absolutely fantastic service. Will definitely be using them aga... See more

Rated 5 out of 5 stars

Great place to shop some action figures and the people around respond in a timely manner tho it can take some time. Shipping is great with multiple options and packages always arrive in great conditio... See more

Rated 5 out of 5 stars

Absolutely crazy how fast the entire process was. Preorder was made a while back and not even a day after payment for shipping was confirmed that they had sent out my package. Took less than 3 days to... See more

Rated 5 out of 5 stars

This experience is coming from buying something that was already in stock, so I'm not sure what the experience with a preorder is like. As far for my experience everything went well! They kept me u... See more

Rated 5 out of 5 stars

Everything went perfect, the package was very well protected and it arrived in a few days. Very good prices and excelent customer service

Rated 5 out of 5 stars

They forgot at first to send me my pre-order and had to email them but once we established communication it went incredibly smoothly, it can happen to forget things they're only human after all. So I'... See more

Rated 5 out of 5 stars

Had the full experience. The item I wanted sold out at some point, but their website said to contact them if an item wasn't available so I did that. They put another 1 back up. I like how their it... See more

Rated 5 out of 5 stars

I'm very pleased with Yoyakunow. The team was friendly, and quick to respond, and accomodate my requests. They shipped my package out on time, and everything was securely packed. I will definitely be... See more

Rated 5 out of 5 stars

Mi experience with this company has a good one.The communication was ok ,and they was let me know on which stage is mi order.I received the item ordered on time and was packed very carefully. I m ve... See more

Rated 5 out of 5 stars

This was the best experience I’ve had buying an import item! The shipping was so quick and everything arrived securely packed. I will be buying from Yoyakunow again and they’ll be my go to destination... See more

Rated 5 out of 5 stars

Preordered a difficult to get dragonball special release figure and it was shipped very quickly once it came out. Figure was not for sale on most places but this store had it and had no issues with it... See more

Rated 5 out of 5 stars

They were extremely great at being transparent and effective. Package arrived without a slight bit of damage due to all the fillers inside. Overall would order again.

Rated 5 out of 5 stars

Yoyakunow webstore has an amazing selection of collectible figures and is very easy to navigate. They carried items that are typically out of stock in most sites and offer release/launch pricing. Cust... See more

Rated 5 out of 5 stars

One of the best places to go to get the lastest Gundam figures by far! With reasonable prices and well packed shipping. Always a pleasure doing business with them!!

Rated 5 out of 5 stars

It is my first time purchasing from this company and it has been a very good experience over all. The communication is great and they are fast to respond. I will definitely purchase f3om this company... See more

Rated 4 out of 5 stars

communication was difficult at times with days between responses but good detailed responses. Time form placing order to shipping was a 2 months but shipping was quick and easy . good overall

Rated 5 out of 5 stars

The item was packed very well. They were prompt when responding to my message and very cordial. I couldn't ask for a better shopping experience than what I had with Yoyakunow. Thank you very much!

Rated 1 out of 5 stars

I used this website a lot in the past and they were great, but that all vanished with my latest orders, I have been chasing them for my orders shipping but they are not responding at all to my suppo... See more

Rated 5 out of 5 stars

Excellent seller! The items were packaged extremely well and safely. Made their condition absolutely perfect on arrival. I could not be happier with the speed, communication and care from the Yoy... See more


Company details

  1. Hobby Store
  2. Figurine Shop
  3. Import Export Company
  4. Trading Card Store
  5. Video Game Store

Written by the company

Preorder Shopping Service from Japan. We at YoyakuNOW help you to preorder and buy all kinds of products such as hobbies, exclusive Japanese items like Anime Figures, Trading Card Games and much more! Buy safely directly from the maker and official Japanese distributor with YoyakuNOW


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

GREAT

Great customer service and smooth communication. My order was shipped from Japan to the Czech Republic with DHL, arrived safely, and the product is really nice. Thank you — this was my first purchase from Japan and it was a great experience.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shop for Japanese goods

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future.

The website is easy to use and has live stock tracking, something that other similar sites are missing. After purchasing the item, I was guided through the payment and shipping process by the General Manager, Otachi Ryota. Thank you very much for your help.

Fast shipping within the expected time frame for EMS and the tracking url was sent via messaging on the website. The figure box was wrapped in bubble wrap and kept firmly in place by paper packing. Finally, the outside box had fragile labels stuck on either side and was very sturdy.

I highly recommend using this service.
Thank you.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Store

Everything went perfect, the package was very well protected and it arrived in a few days. Very good prices and excelent customer service

February 6, 2026
Rated 5 out of 5 stars

My experience with yoyakunow has been…

My experience with yoyakunow has been phenomenal, I haven’t had such a great experience with commutation as yoyakunow’s staff I’m really at a loss for words these guys have done a great job, props to them.

January 22, 2026
Rated 5 out of 5 stars

First time ordering and receiving goods…

First time ordering and receiving goods from Yoyakunow. The experience was excellent. Everything was communicated well to me and I truly appreciate that they will store my goods so that I can ship more in bulk. Shipment arrived quickly and was packed with care. That, along with good prices, will make me become a long time customer.

January 22, 2026
Rated 5 out of 5 stars

Great service!

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippines. They were incredibly diligent in updating me on my order and answered my questions quickly. Thank you so much! will definitely be using their service again if I ever miss anything on P-Bandai

January 19, 2026
Rated 4 out of 5 stars

Great communication and shipping time…

Great communication and shipping time but was definitely disappointed with the cost of shipping, vivionblue does flat 22 for DHL and no customs tax, I paid double that for the same shipping here, weary I may not buy again as the shipping cost is half the figure price

January 22, 2026
Rated 5 out of 5 stars

Business done right

Excellent company. The first order with them was so smooth, i have since made another 3 orders with them. This is all in the span of January, i love this company i don't think my wife will.

January 15, 2026
Rated 5 out of 5 stars

Very Helpful

Easy purchase, and support team was incredibly helpful setting up shipping and explaining the tariff process.

January 20, 2026
Rated 5 out of 5 stars

super polite

cordiali e bravissimi
(polite)
the shipment arrived in time as i was told and there were no problems with it

January 16, 2026

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