Zen Internet Reviews 16,298

Zen are by far the best ISP and have great customer service and very reasonable prices. Their recent partnership with Trooli has allowed us to upgrade to full fibre (in an area with no Openreach fibre... See more

Once I understood I couldn't change from TalkTalk Business to Zen Home but only to Zen Business, things proceeded in a timely efficient manner largely pain free with help on hand to manage the transit... See more

Been having lots of problems with SKY broadband over a long period of time , connection poor & not been having any WIFI at all , not to mention price increases . Looked at ZEN which had positive feedb... See more

Installed on due date in January with no problems. Telephone number transfer completed following day. Very easy to connect old dect and basic phone into router. Nice surprise a couple of months ago wh... See more

I've been with Zen for some 20+years and hosted a whole bunch of websites with them. Until quite recently, they've been superb - big enough to be technically out front and reliable but personable e... See more

Have been with Zen for many years and have had FTTP since 2015. Invariably speed as advertised and no loss of connection. In the, very rare occasion, I have had to speak to them the issue has been eff... See more

Swapped from Octaplus after a 2 yr contract of failing internet and weak WiFi. Zen, recommended by my son, delivered almost perfectly. A minor problem with setting up via their web site, solved by... See more

I moved to Zen for the Which? rated service and support and avoiding the annoying and tedious biannual renewal price 'dance'. As we age it is registered so that both of us can ask for assistance. Afte... See more

Brilliant internet provider. Never gone down once since switching to it from one of the uk’s largest providers which gave no end of problems. Went for Zen after reading Which magazines review and have... See more

We transferred from Virgin Media to Zen in December. The transfer was completely painless with no problems of any kind. Both Zen and CityFibre (who did the physical installation from the street) kept... See more

As a loyal Zen customer, I reluctantly I had signed up for FullFibre with Virgin to get faster speeds. However, after a terrible customer service experience, I quickly cancelled that contract and ca... See more

I recently went to full-fibre, having previously been with Plusnet, and throughout the process I was kept fully-informed, whilst the switch-over itself went very smoothly, Overall, I have found Zen to... See more

Great customer service and no problems with full fibre connection. Had to upgrade the router to get decent wi-fi speed around the house (the Eero Max 7 should really be provided as standard with the 1... See more

Had problem with Internet first guy was absolutely a joke telling me look at my emails with no Internet yeah Then tried again spoke to Abdol ahmed from sales department sorted straight away no fu... See more

I can't think how long ago it was that I called a support desk and somebody immediately welcomed me using my chrisitian name. I've been with Zen for 3 years, had no issues with the service, enjoyed th... See more

Zen deliver a first class service which is worth paying that bit more for. We have fibre to our rural premises via overhead lines managed by OpenReach. The internet speeds exceed the contract and, w... See more

More money than other companies, but my god, they can have it. Drop outs happen super rare, bad weather and such. But they’re exceedingly rare, had an issue and they sent out an engineer to sort it ve... See more

Zen used to be great. Now, their customer service is shockingly bad. They seem to think it's ok to ignore their customers. I raised a complaint with them over a week ago which, despite me req... See more

Had Zen Internet for 15 months now. Decent enough apart from a couple of major outages that put us offline for a few hours each time. Speed is generally good but sometimes dips below what we are payin... See more

I would particularly like to thank your Zen colleague who helped to guide me through the required changes associated with the upcoming change from copper cable to digital. It proved to be a seamless t... See more

Paid for full fibre upgrade. Installed fibre today and it took our internet out. Having spent nearly two hours speaking to technical support (who were polite) we have now been told we won’t have inter... See more

Setup was quick and effective. Password a bit long but at least it's all digits, not "special symbols". Important when you have to add lots of appliances. Biggest problem is that services like BB... See more

I'm a new customer with Zen internet with guaranteed download speed of 505 Mb/s. Currently not enjoying my 12 Mb/s download speed I'm getting this Saturday night. I stupidly signed up 2 weeks be... See more

Zen (whom I normally endorse) on this occasion "done me wrong". To be excommunicated without prior warning and the certain impact, left me for 5 days without a phone, due specifically to lacking a ca... See more

Problem with phone line on installation, was resolved after a few days but not informed by Zen, hence only four stars. Initial offer stated £100 Amazon voucher, no sign of this yet. Internet seems goo... See more

Higher speed is paid for but under delivered. Customer service isn’t exactly good, got promised a call back the next day but a week had went by and no call back. Online portal (aka account) keeps lo... See more

Internet speed is good, and usually well above the minimum promised. I have had to reboot the router a handful of times in the 3 or so years, but it does reconnect at full speed all except once when... See more

How Zen is a recommended provider is a mystery. Nothing in the sign up process is synchronised. Emails confirming contract and equipment being sent. Then email saying there is delay. Long phone call;... See more

No response from zen Equipment fell off wall Speed only 230 download 0 upload Asked for phone call nothing My husband wrote the above thinking he was sending a review about our recent installati... See more

Moved house and cancelled landline service 6 weeks ago but just received bill for the landline, at my former address! Also signed up at new house for new uprated broadband and promised replacement fo... See more

Brilliant service from Zen, installation was completed on the day they said and speeds and connection have been perfect ever since. The Fritzbox is fantastic and gives great wifi coverage even on the... See more

Fast, polite and accurate help. Zen listens to everything you request, then delivers superb assistance. I was not used to this from other Broadband suppliers. It is a pleasure to call them, which... See more

Seamless switch of both broadband landline on the date requested. Supplied FritzBox router is easy to set up with a web-based interface. Landline plugs directly into the router with no additional mai... See more

I have been with Zen for over two years and thier service is great it's through the City Fibre network it's stable and fast couldn't ask for more. Thier pricing is great and I am not paying more now t... See more

I have been a customer of Zen Internet for five years. Their Service has been faultless. I cannot recommend them highly enough. If you want fast reliable service at a competitive price, then look no... See more

This company is fantastic. Amazing speeds/very good and stable network.. Not had a single usage issue after 2 years! Call centres are all uk based and staffed with very knowledgeable, friendly team m... See more

Moved home, Zen said they can supply new address. Still waiting several weeks later because Zen can't solve an issue with connection. Not a single update since engineer visited on 25 April. Dou... See more

Rather a shambles. Not as good as they used to be. Their emails don't make sense; they make assumptions that are incorrect. The technical people are great, but any reassurances given by technical can... See more

I've been with Zen for 15+ years, always had an excellent service. In all that time very few problems have occurred but on the rare occasion that has happened the support has been first rate with UK... See more

Hands down the best internet provider in the UK. No gimmicks, no low speeds during rush hours, fair pricing and always able to talk to a hunan when I've needed to. After BT delayed with installing f... See more

I had a lot of issues setting up broadband at my new home. Thankfully Zen sets everything up via the phone and cuts out the usual annoyance that can come with virtual assistants when there are probl... See more

Great customer service and internet speeds. Have recently switched to Zen for both myself and my parents. It was done over Trooli full fibre as all we had in the area. But couldn't fault them as inst... See more

We've had Zen Internet via CityFibre for just over a year, and in that time it's been totally solid, no issues whatsoever. UK based support were very helpful during setup. Pricing is good, and no ri... See more

Pushy salesman in Whitchurch Shropshire on 18 September banging on the door at 8pm in the dark. Made my highly vulnerable sister feel that uncomfortable by refusing to leave she rang me to go to her.... See more