The Exact product in the UK has been excellent for our CRM, accounts and management information over the last 5 years. When we first signed up it offered so much more than Sage, Quickbooks, Zero, and others that we looked at. We now find that they seem to have withdrawn support directly in the UK, so we are not able to contact them by phone and have to raise a support question. They have recently made an arbitrary decision to remove a date range selection from a management report, so we are now unable to analyse any data for last month, for example. Their response is basically "live with it, there's no going back". We are becoming extremely disillusioned with this product and quite worried about what they will destroy next. The product is deteriorating and they aren’t interested in customer concerns. Past “blips” have taken months to resolve. Hoping for a massive improvement in the customer care process.