I am using Exact Oline for almost 9 years now. When I started it was brand new on the German market. At that time it was the best solution availableas pure browser-based cloud solution.
I don’t know the reasons but Exact obviously failed to establish a foothold in the German market. As a consequence, support in the German language has been discontinued. Additionally, there is hardly any further development. However, what is dramatic is that the originally functioning online query of account statements has not been working for years, as Exact seems to want to save the effort of making the necessary software changes due to PSG2.

What is critical, however, is this: For the first time this year, we issued invoices to customers in EU countries using the reverse charge mechanism. After submitting the advance VAT return with Exact Online, we received a letter from the Federal Central Tax Office regarding an incorrect report. It is evident that Exact is applying German tax laws incorrectly when the company uses cash-based accounting.

Even though we forwarded the written correspondence with the tax authorities to Exact Support, they do not see the need to correct the software. As a proposed solution, they have asked us to switch to accrual accounting. They are ignoring our explanation that this is not legally feasible without further steps! Truly sad and frustrating! Now we have to manually calculate our tax return and submit it via Elster. What's the point of having accounting software?

Update 02.10.2023
Exact's Social Media team was very quick to respond to my feedback and asked for details to get in touch with me. I provided them with the information. That was 11 days ago. However, nothing has happened since then. My support request with Exact has also not been further processed.