Great prices but poor delivery
I placed my order on 2 Aug 2025 on basis of 4 - 6 day delivery which fit in for it's intended private function on 9 Aug 2025. To begin with my order didn't show as dispatched (?) until 4 Aug 2025. My order arrived in the UK early on 7 Aug 2025.
Thus is where things went badly wrong. I consistently checked my order status & tracking + emails right up until the morning of 9 Aug 2025. It was still on hold in customs clearing. I checked info on courier website. That indicated a possible problem with the the final destination, or something else, not being easily read on the shipping label.
I ended up having to purchase wines from some of my local supermarkets. So disappointed.
In the end I received customs payment requests from the courier late on 13 Aug 2025. Ten days after placing my order and way too late.
Reply from VINELLO retail GmbH | vinello.co.uk
Cheers Jane Wharnsby, thank you for your review.
We regret the delay caused by DHL and Parcelforce.
Unfortunately, your description is incorrect. You ordered products that are available for immediate delivery with a delivery time of 6–8 working days (Monday to Friday). This means that the parcel can be delivered on the following Monday at the earliest.
We communicate the delivery time on the product page, during the ordering process and in the email confirming receipt of the order. We have also checked this email (02/08/2025 at 18:29) for you and it shows the correct delivery time.
Recently, some of the tax notifications have been arriving far too late. We have not yet been able to find the cause. Unfortunately, we are dependent on these service providers. It works reliably 99% of the time, but sometimes it doesn't.
Be that as it may, we are a little sad about the 1-star rating, even though we can't do much about it. Therefore, we kindly ask you to correct it in the interests of fairness.
Many thanks, Your VINELLO.winefamily.