I am writing to express my extreme dissatisfaction with a recent delivery handled by your service, with tracking number 00340434739367659650

The delivery was mishandled in several significant ways:

The parcel was delivered to the wrong address, despite the correct address being provided.
The delivery person refused to deliver the package to my correct address and instead rerouted it to a pickup point.
I am a person with a disability, and the delivery person categorically refused to bring the package to my apartment. This is unacceptable and shows a complete lack of regard for customers with special needs.
When DHL PAKET contacted by phone to resolve this issue, the representative was highly unprofessional and impolite, showing no willingness to help.

This entire experience has been incredibly frustrating and reflects very poorly on DHL PAKET service standards.
The refusal to accommodate a person with a disability is particularly appalling.