After filing a complaint, I accepted the offered 30% discount because the return shipping costs, which I would have to cover myself, exceed the value of the goods. This discount was confirmed to me in writing. Unfortunately, I have now been waiting in vain for several weeks for the refund. Response times are getting longer and the standard replies I receive do not address my specific concern. As a customer, you do not feel taken seriously here. For me, this is not customer-oriented service, but simply a lack of reliability. I will not order here again and cannot recommend this shop.