David Richardson

No problem with the Tasker. My problem is with Taskrabbit who sent out numerous incorrect e-mails, refused to speak to me, as they incorrectly claimed that the "account holder" was my tenant. Requests for help were bounced back to Ikea. At one point they announced that the task was complete, when it wasn't, thereby cancelling the scheduled date. Their website, on the rare occasions it can be accessed is close to useless, their online chat only functions during USA office hours. rescheduling a task took considerably longer than actually carrying out the task myself would have done. Simply awful.

Paid for AO to supply and install an induction hob. Two days later, as soon as the hob is used, it displays error codes & switches off immediately. When I contacted AO, they tell me it will be over a month before they can arrange a repairer to attend.AOL101052195

Don't buy tickets from Eventim. The concert will turn out to be cancelled at the last moment & then they will continually stall when it comes to a refund. These people are conmen. I purchased tickets for Pink Floyd Legend at Arenele Romane. The concert was scheduled for summer 2022, then postponed to autumn, then postponed to spring 2023, then cancelled. Each time I ask for a refund, I am told to "be patient"

I'm a landlord, renting a residential property through YourMove Carlisle. Initially they listed the property for sale rather than rental. The floor plan in their advert was wrong. When I supplied a gas certification certificate, they rejected the initial one because it didn't list a postcode, forcing me to pay for a second gas check. They also did not contact utility suppliers so I continued to be charged for water, & in an extremely curt e-mail Jessica Johnston showed no interest in resolving their error.

Appalling experience trying to resolve a problem with my account. Almost impossible to contact, when I eventually contacted them, I queued, then got passed from person to person, the last of whom suggested a solution. I ended the call, tried the solution, it didn't work. Start again.

Avoid this company. We booked a hire car for 2 days with Travelocity, purchasing insurance as well. We paid around 60Euros. We turned up to the hire car company (Nu) & were told that we would have to pay an additional 110 Euros insurance. We told them that we did not wish to go ahead (we went to a nearby car rental firm & hired a car for 2 days including insurance for less than the cost of Nu's insurance). Travelocity tell us that the money we paid them is non-refundable. We're fighting this through the bank at the moment. Travelocity & Nu are scammers, & everyone should be aware of this.

Avoid this company. A number of years ago, I used them for hire cars, but now they've changed completely, & in effect they act like fraudsters. We booked a hire car for 2 days with Travelocity, purchasing insurance as well. We paid around 60Euros. We turned up to the hire car company (Nu) & were told that we would have to pay an additional 110 Euros insurance. We told them that we did not wish to go ahead (we went to a nearby car rental firm & hired a car for 2 days including insurance for less than the cost of Nu's insurance). Travelocity tell us that the money we paid them is non-refundable. We're fighting this through the bank at the moment. Travelocity & Nu are scammers, & everyone should be aware of this.

Truly awful. Through Parcel2Go arranged for DPD to collect a number of parcels. Waited in all day: no show. Contacted Parcel2Go, was told that I could reschedule for the following day, but that the fact my parcels weren't collected on the first day would give me no additional priority. Reluctantly rescheduled for the following day. Waited in all day: again, no show. Contacted Parcel2Go again, who offered for me to arrange for the following day again, but still with no guarantee of collection, or offer of priority. Requested cancellation & refund to my debit card - this will take up to 7 working days.

A redacted version of the email I've just sent to Transport Focus:

Thank you for your help previously, in directing my claim towards Virgin East Coast. I had originally directed my claim towards Virgin Trains, as it was from them that I’d purchased my tickets, & on the day I’d travelled on trains from a number of different operators, & the information given to passengers on the day was not sufficient to identify which operator bears responsibility (I’m confident they’ll all claim that they hold no responsibility).

I wonder if you could identify whether this is a suitable time to chase the company for an update? The journey was on 28/12/17, I submitted a claim to Virgin 31/12/17, your assistance transferred the claim to Virgin East Coast 02/02/18 & since then I have heard from Virgin East Coast only once. As I’m sure you are aware they do not respond to customer e-mails. The only way to elicit a response is to write an extremely negative comment on social media; it was just such a comment which enabled me to identify on 20/02/18 that the new claim reference number is XXX-######XXXX. Since then: nothing, & it’s March.

The train companies all boast of their automatic “delay repay” schemes. I’m surprised that they do not also boast about their menageries of unicorns, flying pigs & mermaids.

Yours in frustration,

David

David Richardson

Ordered a DualSim Platinum, which Simore advertises as being compatible with a Samsung Galaxy S2 I9100. It's not - this phone has a narrow slot into which the SIM is slid, rather than the hinged cage style SIM holder that was displayed in all the videos. As a result it's not possible to insert the 2 cut-down SIMs such that all contacts remain connected - the phone's holder grips one edge of one SIM, "see-saw"ing the other end clear of the contacts. The phone does not recognize that a SIM is installed. A complete waste of time & money.

These are the "explanations":
Thank you for your message.
According to our database it seems that your account information does not conform to the general conditions of our panel. That is why your account has been de-activated. I am sorry to inform you that it is impossible to reactivate it.
For more information about our general conditions, please read the FAQ on our site.
Support Team
&
Dear panellist,
Thank you for your message.
Our system recognised a problem with your account information and for this reason your account was de-activated.
There are multiple possible reasons for this occurrence, but most likely it is due to the data that you have provided as part of the registration process.
This data is not in line with our panel membership terms and conditions.

Yet again! I went with a list of 11 items & two were out of stock. This has happened, I believe, every week except one in the last 6 months.

I ordered a shower hose on a Friday, it arrived in the Royal Mail post on Saturday morning, sensibly packed so as to be postable through a letterbox, together with the rubber seals which it hadn't even occurred to me to consider ordering. Excellent service.

No watch
No replies to numerous enquiries
Fast enough to take my money, though...