Sarah

Really disappointed with the customer service. Purchased an expensive coat as a gift which unfortunately did not fit. After 2 months of emails, messages via social media and comments on posts they finally responded to say it’s outside a return window but would offer to resell at their 50% commission rate.
Most reputable retailers have better returns policies over the Christmas period and respond quickly enough to make resolutions easier. I won’t be shopping with them again.

Really disappointing.
The courier should have sent a code for the delivery and didn’t, so they wouldn’t deliver the parcel. It’s been sent back to Designer Exchange and I’ve emailed 4 times with no response. No item, no contact. They do however keep emailing me to leave a review, so hopefully this might get there attention!

The level of incompetence is extraordinary. Constant changes to their systems have meant I now cannot access my childs account and they are asking for ID in my maiden name which I have not carried for 17 years before they will grant me access again. Call centre have no idea what they are talking about and the messaging service is worse ! The performance of the accounts is poor, we have invested heavily and the returns are disappointing. We started with Cov Building Society and the Trust Funds were moved to this company - I wish we'd stopped investing at that point. Shocking

Ordered online to collect in store. When I got home, 1 of the items was missing. Checked my emails and it had been processed separately to the rest of the order. Contacted them immediately and they’ve effectively accused me of lying and told me to pursue it through a third party if I have an issue!! Their customer service is a joke. Thank god it wasn’t one of the expensive items, but the principle remains the same. I will never order from them again. Disgraceful

Flannels have all the information they need to address this, I’ve emailed and used the chat function - no one accepting responsibility and have told me to go through a third party if I want my money back. Which I am doing!

Should place as much effort into actually helping customers when you fail to deliver as you do in trying to look responsive on Trust Pilot!

Really disappointed with the quality, the doormats look really cool to start but the print fades really, really quickly and they make such a mess with all the bits coming off.

Great service in store to secure your order (and lots of pressure to leave good reviews!!) however post sales is dreadful. Delay after delay, with no tangible reason, just blamed on suppliers.

For the furniture that has arrived, the delivery team have been lovely, it’s just the nonsense between order and delivery that make this 1 star and a company I would never buy from again.

I would give a zero if I could. Another delivery company who think it’s acceptable to throw fragile parcels into your driveway and claim to have delivered to a ‘safe and secure’ place. Damaging my property and the items that are delivered. Lazy & negligent, impossible to reach customer services.

Another delivery thrown over the wall while marked ‘Handle with Care’ driver doesn’t even knock when we are in - incompetent, lazy and should be avoided.
Trustpilot are the only team who ever responds, customer services don’t care.

I arranged delivery for Saturday and received confirmation from you, today you’ve said it’s delivered safely to my front porch - I don’t have one. My property sits behind security gates, and I’m not home until Friday - what the hell have you done with the delivery?
It was due to be delivered on 18th… absolutely useless

I have emailed - a second parcel today clearly marked ‘Handle with Care’ thrown over our wall whilst we were home because the driver couldn’t even be bother to ring the buzzer.

What an amazing company!
Had issues with delivery (not their fault - DPD) Charlie replied really quickly, sorted a new delivery for me with no hesitation.
Tried the first few drinks and they are delicious, really fresh both the juices & smoothies.
I will definitely order again, brilliant service

This is the second review I’ve written, I had to delete the first as the merchant responded by sharing all of my personal information in their reply - a breach of data protection. They then proceeded to send malicious emails, including researching my social media and learning of fundraising we do in memory of our baby who passed away, and using this information to abuse me and question my mental health - all because I chased delivery.
This has all been shared with relevant authorities to be investigated. I still haven’t received the item and have had to refer the case to PayPal. I’ve never experienced such malicious, unprofessional and unethical behaviour and cannot recommend highly enough that this business is avoided at all costs.

Update

The reply to this post is completely untrue, and I have all the evidence of this engagement which is under investigation. Read the 1* reviews very carefully and see the pattern of harassment from this company.

Changing the replies, but still incorrect. This is absolutely the correct company, PayPal have the case, I have screenshots of your prior replies, and all the malicious emails that have continued to be sent to my personal email address.

*Update*
Full refund now issued via PayPal, data protection breaches remain under investigation with appropriate authorities. This is the correct company.

Great support and focus presales, was encouraged to place order early whilst offer was on in January, however the offer is still running now, so the pressure was unnecessary.
Service deteriorated thereafter, took over 4 weeks to organise the work, so it was almost 9 weeks after order that the work actually started. Upon delivery, none of the cooing appliances arrived, no explanation, just a lot of moaning from the delivery drivers. I had to call and chase the appliances, no-one ever called back and hid behind email. Lots of other smaller items missing from the order which has delayed the completion of the overall work considerably (now in 5th week!)
Lots of things the designer got wrong that my joiner has had to sort out, most frustrating being the position of the sink which was supposed to be central to my window and isn't ( and looks ridiculous)
I would never use Wickes again, for a £20k kitchen, their support has been awful, and the designer is not interested at all after the sale. Very disappointed.

Very slick order and delivery process, delivered fresh, well packaged and exactly when I asked for it. Food was great quality and excellent value for money