Ross Jenvey

United Kingdom

Reviews

Review of Virgin Media


Rated 1 out of 5 stars

Terrible Customer Service

Contract is up, so that dreaded phone call is needed. I've been on hold for 40 minutes so far. Got a chat open on the website waiting too. That one started off as a 62 minutes estimated wait and has now increased to 72 minutes estimated wait in the last 20 minutes. "Lines are busier than usual at the moment".

They want to up my price from 28.83 (already increased from the start of the contract) to 57.24. nearly £30. They've given no warning whatsoever that my contract is almost up, so they would've happily let me go on to the out-of-contract price if it weren't for the April price rise.

Then when you do endure the hours long wait, they try to sell you the same package you've got for significantly more. That's not exclusive to VM, of course, broadband companies are parasites.

Cancelling should be as easy as setting it up. There should be no mid-contract price rise. I shouldn't need to spend the day waiting for them to pick up the phone.

If you live in an area like me, then VM are pretty much the only company to offer FTTP, so we're stuck wiht them unless we want snails paced internet. I hate this so much. There is very little that I actually hate in this world but Virgin is on that list. Avoid if you can.

March 10, 2025
Unprompted review

Reply from Virgin Media

Hello Ross,

Sorry to hear you feel this way although we do appreciate you taking the time to leave your review and feedback.

You can view your package and cost here virg.in/myVM, you will also receive a bill each month. The bill will include any promotional discounts currently on the account, they're value and the date they're due to expire outlining the package cost after they end. These can be viewed here virg.in/ebillinghow.

If you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.

We also have a vast variety of ways to contact us for help or support and I have listed a few below for you:

• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums

Review of Onepoundeliquid


Rated 5 out of 5 stars

Excellent

I can no faults at all with these folks. Liquids are cheap, flavours were nice, large selection (though there is a lot of crossover regarding the different flavours - tropicals, pineapples, ect - that all taste similar). They also shipped the same day and arrived the day after I ordered.

All the flavours I've tried so far (salts) were good, with the exception of the spearmint one. But that's just my taste buds.

Highly recommend.

November 22, 2024

Review of Dinner Lady


Rated 3 out of 5 stars

Products, yes. Packaging, no.

The correct products were delivered and they were delivered quickly. However, the packaging left me wanting. I ordered some new pods for the ArcFire and both boxes were battered beyond belief.

October 21, 2024

Reply from Dinner Lady

Hi Ross.

We are sorry for the condition your order was received in. This doesn't ussually happen. This sounds like an asiloated incident. Hope you are not having any issues with the pods. If so please do not hesitate to contact our customer services department.

Review of MiniLabsters


Rated 5 out of 5 stars

Excellent Customer Services

I bought the pocket microscopes for my nieces birthday but neglected to find the postage times. After discovering that they take a little longer than I'm used to, I decided to pursue a refund. Customer services were excellent and the refund was in my account the next day. I did request the refund before the order had been despatched but they replied to my email within the hour.

Very quick, very helpful and very understanding. For a problem that was entirely of my own making, at that. Five stars.

April 22, 2024
Unprompted review

Review of The Game Collection


Rated 5 out of 5 stars

Review

Website is easy to use and prices are clear. The free delivery option arrived quicker than expected.

November 1, 2023

Review of Wetherby Furnishings


Rated 5 out of 5 stars

Great Quality

Fantastic quality desk, and a steal at the price offered.

Pros:
- Easy to build
- High quality
- Spaceous
- Plenty of storage space
- Clear instructions
- Labelled wood, making the instructions even easier to follow
- Separately packaged screws and plugs
- Easy to take apart and put bakc together somewhere else

Cons
- The keyboard drawer isn't very big, I had a ill size keyboard on it and there was only around 5 inches of space to move the mouse around.

As you can see, the pros vastly outweigh the cons, if you're thinking of getting this desk, just do it. You won't find anything better for the same price.

July 13, 2019
Unprompted review

Review of Aria PC

Review of The Game Collection


Rated 5 out of 5 stars

This store is my first port of call

This store is my first port of call if there's a game I want. They're quick, they're usually cheaper than other places; their customer service is excellent and if you're preordering it's always on time.

November 14, 2018
Unprompted review

Review of The Game Collection


Rated 5 out of 5 stars

My go to retailer

The Game Collection is my go to website for buying physical games. There's usually a deal on but even when there isn't the prices are often lower than the average retailer. This coupled with the fact that you get points which you can use for discounts makes it especially great for people that buy lots of games. My most recent purchase was Shadow of War, it was on sale and I used 400 points to get a pound off. The delivery arrived the next day, in perfect condition.
If I spare money at the end of the month and I went a game, The Game Collection is my first port of call.

June 8, 2018
Unprompted review

Review of The Game Collection


Rated 5 out of 5 stars

Amazing service

I usually buy games from Amazon for the quick delivery. The Game Collection not only beat Amazon in this aspect, they also beat them on price. I preordered Horizon: Zero Dawn the Monday before it was released and it arrived a day after. I was extremely pleased and will absolutely use this service for future gaming purchases.

March 13, 2017
Unprompted review