Mark Hamill

Ordered a Fridge to replace one that suddenly stopped working on 30th December. Needed it quick but did expect delivery to take a week or little more because of New Years. Order email confirmed on 30th, but rang Expert on Monday 5th January as order not updated with expected delivery date. Was told then that order was only being processed as they were closed over Christmas break, but that I should get confirmed date that evening. I noticed that morning that their site now said the fridge I ordered was not in stock anymore. Nothing changed that evening, so next morning I ring back and am told again that order is not yet processed, but I will be told by afternoon/evening. Again no confirmation received and calls not answered (from 3.50pm onwards). Ring back the next morning to finally be told that they don't have the fridge anymore and can't fulfil the order. I now have to wait for a refund (which has to go through Humm, because I paid with that service) and then order the fridge from somewhere else which means another week or more with no fridge.

A computer stock error is annoying but can be forgiven, but not being honest about stock and dragging this out for days means I'll never shop with Expert again.

December 2024 - I bought a GPU in December, to go with a new Windows 11 PC build.
January 2025 - It developed a constant code 43 fault and eventually would not start at all. I returned it. Caseking claimed they could not reproduce the fault and sent it back to me.
February 2025 - I tried it in the new build again, same fault. I put an older GPU in new machine, no fault (and still no fault, over a month later) I tried it in an old Windows 10 PC, same Code 43 fault. I sent it back with video evidence. Caseking again claimed they could not reproduce the error. Offered to send it to manufacturer at my expense.
I told you no, this has gone on long enough and I am entitled to a refund. They claim they are entitled to take months for investigation and sending to the manufacturer due to German law. I point out I am buying from Ireland, so EU law applies. I made a claim through via EU Online Dispute Resolution system. They threatened to charge me stocking fee for holding onto the card in the meantime. They then waited out the 30 days to finally agree to a mediator, which now has up to 90 days to get back to us over a clearly faulty GPU.
That is potentially up to 6 months, €600 spent and still no GPU to show for it.

Great price and fast delivery

Great prices and helpful customer service

Straightforward to order form and quick delivery.