Customer

Hi there,

We’re sorry to hear about your experience and appreciate your feedback. We understand that waiting for an order can be frustrating. After reviewing your case, we note that a full refund was issued for your order, and we cooperate fully with financial institutions when a dispute is filed.

At Royaura, we always strive to provide accurate product information and reliable service. If you ever wish to place another order or have questions about shipping or products, our support team is happy to assist directly at [email protected]
.

Your feedback helps us continue improving both our service and communication with customers.

Hi there,

We’re sorry to hear about the delay with your order. International shipping can sometimes take longer than expected due to customs processing, carrier schedules, or other logistical factors beyond our control.

We take these situations seriously and are happy to assist in tracking your shipment or exploring alternative solutions. Please contact us directly at [email protected]
with your order details so we can help resolve this promptly.

Thank you for your feedback, as it helps us improve communication and the overall shipping experience for our customers.