Marcus

We are truly heartbroken to read about your experience. Please accept our sincerest and most profound apologies — both for the unacceptable quality of the dolls, which has clearly caused great disappointment for your girls, and for the completely inadequate and frustrating customer service you received afterward.

This is not who we aim to be, and we are committed to correcting this for you immediately.

To ensure we can resolve this for you personally and as quickly as possible, could you please provide your order number or the email address used for the purchase? With this information, we will:

Issue a full refund immediately, with no need to return the dolls.

Escalate your case directly to our management team for oversight and to ensure you receive the care and resolution you deserve.

We understand your frustration and loss of trust. We are ready to act as soon as we can locate your order details.

You can reply directly to this message or contact us at [email protected] with your order information.

Again, we are deeply sorry for letting you and your family down.

Sincerely,
Babeside Support Team

Hi,

I’m really sorry to read your review and to hear about your experience. I completely understand how frustrating this must have been, especially when you were expecting next day delivery.

Unfortunately, we incurred a dispatch delay which meant your order could not be sent out as quickly as we would normally expect. This is not our usual level of service, and I sincerely apologise for the inconvenience caused.

I’ve already reached out to you by email to provide more information and ensure this is fully addressed. Thank you for your patience, and again, I’m truly sorry for the frustration this has caused.

Kind regards,
Shannon
Club L London

Hi Marcus,

Thank you for leaving us your feedback, we are sorry to hear about your
experience with us on this occasion. We can see that our team are working hard
to resolve your issue for you. Please raise any questions or concerns via your
original ticket and we will be happy to help. 

Kind regards
Paige
House of Fraser

Hi Marcus,
You ordered from another website. If your refund has not been received, you should contact them directly.
Our customer service always responds to e-mails within 24 working hours and can be reached 5 days a week by phone also.
Kind regards,
tectake UK

Hi Marcus

I am sorry to hear that you are unhappy with the service provided on this occasion. This is not the level of service we strive to provide. Upon looking into this I can confirm that this order is sold and dispatched by a Range Plus Retailer. As a result, we will ensure that your feedback is passed onto them so they can look into this to improve on the service and customer experience provided. I can confirm that the order is showing as being returned and received by the retailer on 25/06/23 so the refund was raised to be processed back to your original payment method. Please allow 5-7 working days for the refund to be received from this date. If there is anything else we can assist you with, please don't hesitate to contact our customer care team. 

Kind Regards

Judy

Hi Marcus,
We are extremely sorry for the error in dispatch which resulted in you receiving an incorrect parcel. We offered to replace the missing box, however fully appreciate that you had lost confidence at this point, so instead authorised the return for a full refund.
At this point, we provided return labels and booked a collection from your property. We are also extremely disappointed that this did not take place, as we had organised and paid for this. We have proceeded to rearrange the collection for you, with it scheduled to take place today.
We are truly sorry for the issues experienced and for the inconvenience caused.
Kind regards,
tectake UK

Hello

We are sorry to hear you are unhappy with the experience you have had on this occasion. I can confirm that this order is sold and dispatched by a Range Plus Retailer and so we are liaising with the retailer while relaying messages to you in order to resolve this. Furthermore, I can confirm that this retailer is customer direct so I have emailed you their contact details should you wish to contact them directly to resolve this as this is the faster method to reach a resolution.

Kind Regards

Judy