Jake F Burger

After ordering from this company and not hearing back promptly about delivery details etc I checked on here and instantly regretted not looking before making my purchase as there are some terrible reviews, however responses were quick and courteous and my purchase arrived as described shortly thereafter, maybe they've gotten better than they were or maybe I was just lucky but I can't fault the service. Hope they keep it up!

I can't believe this company has so many five star reviews, from my experience they are hopeless. The payment system on the website is very flawed, I wish now that I'd given up when that didn't work but foolishly I persevered and managed to pay for a bike. That was two weeks ago and other than getting emailed an acknowledgment of my order that's all I've heard. No bike, no contact from Bikester or their delivery partners, a tracking number that doesn't work, a customer helpline that isn't answered, a customer help email address that just automatically sends an acknowledgment of your message but doesn't attempt to solve your issue. They also haven't responded to facebook or Instagram messages, maybe I should send them a letter? I don't know what's going on there, maybe they are in financial trouble or something, if it wasn't for all the positive reviews on Trustpilot I'd think it was a scam website. I shall be reporting the transaction as fraudulent to my bank. Avoid at all costs, I'd score them minus 10,000 stars out of five if I could, utterly useless.
EDIT: One week later, still no bike, or any suggestion of when one might arrive, been offered a £29 refund if it ever arrives... Have requested a full refund.

Website takes payment but then sends an error message before completing the order, customer services say to try again and the same thing happens. Then they say they can't deal with it because I don't have an order number. Claim they've been in business for 15 years but it seems to be a scam company to me. Would not recommend, I'm £120 down at the moment with no flowers to show from it.

Terrible customer service, they changed my booking to a smaller van without asking me, so I canceled the booking but they have not refunded me and they do not answer calls of instant chat messages. Wish I'd checked their facebook page before making the booking as it is flooded with dissatisfied customers. They are a sham company and should be closed down, do not trust, do not use.
They also claim to have an Excellent Trustpilot score on their website but as you can see it is actually just average, which still seems astonishingly high to me.

EDIT: Their facebook messenger seems to be the only way to get hold of anyone, via that they have promised me a refund within ten days, will update accordingly if/when it arrives.